Office Manager

• Nov 2019 - Present

Sales Representative EMEA

• Sep 2018 - Apr 2019

▪ Driving the development and expansion of the Polish market, sellingsoftware to new and existing TeamViewer customers;▪ Converting inbound enquiries into sales opportunities;▪ Providing advice to new and existing customers by phone and e-mail /chat;▪ Preparing quotes for TeamViewer solutions that meet individual needsof each customer;▪ Finding opportunities to cross-sell and up-sell by providing solutionsthat solve customers IT challenges; ▪ Driving the development and expansion of the Polish market, sellingsoftware to new and existing TeamViewer customers;▪ Converting inbound enquiries into sales opportunities;▪ Providing advice to new and existing customers by phone and e-mail /chat;▪ Preparing quotes for TeamViewer solutions that meet individual needsof each customer;▪ Finding opportunities to cross-sell and up-sell by providing solutionsthat solve customers IT challenges;

Community and Support Manager

• Jul 2017 - Aug 2018

- Comprehensive support and administration of the community in forums, chat rooms and social media appearances;- Link between Community, Product Manager and Development Team;- Development and implementation of growth strategies to expand the community and strengthen customer loyalty; - Comprehensive support and administration of the community in forums, chat rooms and social media appearances;- Link between Community, Product Manager and Development Team;- Development and implementation of growth strategies to expand the community and strengthen customer loyalty;

Sales and Customer Care Assistant

• Jul 2016 - Jul 2017

- Building and developing stable customers' relationships; - Coordinating execution of order processes (receiving, registering and approving purchase orders from customers);- Preparing price offers for international clients; - Cooperating with companys’ foreign departments in order to finalize orders for clients; - Comprehensive customer support and administration; - Monitoring shipment deliveries; - Building and developing stable customers' relationships; - Coordinating execution of order processes (receiving, registering and approving purchase orders from customers);- Preparing price offers for international clients; - Cooperating with companys’ foreign departments in order to finalize orders for clients; - Comprehensive customer support and administration; - Monitoring shipment deliveries;

Office Manager

• Oct 2012 - May 2016

- International business correspondence (contracts, orders, business brokerage);- Cooperation with outside vendors in the following areas: trade, transportation, customs clearance (China, India, Europe);- Preparation and translation of documents in English and Polish, including completing and translating documents for participation in public procurements;- Process and issue invoices in bookkeeping programs;- Manage inventory and order supplies;- Cooperation with law firm, accountancy office, and serving as a contact with authorities; - Organizing the schedule of the company's CEO;

Barista

• Nov 2011 - Sep 2012

- Provided customer service;- Prepared beverages and maintained a clean and sanitary work environment;- Managed closing duties, including restocking items and reconciliation of the cash register;- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. - Provided customer service;- Prepared beverages and maintained a clean and sanitary work environment;- Managed closing duties, including restocking items and reconciliation of the cash register;- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Customer Service Trainee

• Jun 2008 - Jul 2008

- Providing customer service and assistance in solving technical problems; - Providing customer service and assistance in solving technical problems;