Experience

Impreme

• Italy
• Construction
• 1 - 100 Employee

• Assistente commerciale

  • Jun 2022 - Present



Rivabella Hotels

• Rome Area, Italy

• Front Office Manager

  • Sep 2017 - Jun 2022

  I work as a front office at a hotel in Ostia. I am responsible for all the activities related to reception and attention for the whole stay of the guest. I manage invoicing and reservations and perform market analysis regarding Revenue Management. In short: • Hospitality Management; • Customer Care; • Problem Solving; • Market Analysis; • Revenue Management. I work as a front office at a hotel in Ostia. I am responsible for all the activities related to reception and attention for the whole stay of the guest. I manage invoicing and reservations and perform market analysis regarding Revenue Management. In short: • Hospitality Management; • Customer Care; • Problem Solving; • Market Analysis; • Revenue Management.



Radio Hotel

• Rome Area, Italy

• Receptionist front-office

  • Dec 2016 - Sep 2017

  I was the receptionist. Customer reception and assistance throughout the stay and then manage the departure. I did my job in a small but very young and dynamic 2-star hotel, where I was able to deepen my knowledge and acquire the skills necessary to carry out the tasks that have been entrusted to me. I dealt with: room assignment, room reservation through the most popular internet channels (Booking, Expedia, etc. ..) and then recorded on a spreadsheet (Excel), customer registration, cash hold, administrative and accounting functions, supervision and control of the rooms. Show less



Sapienza Università di Roma

• Italy
• Research Services
• 700 & Above Employee

• Tutor

  • Oct 2016 - Nov 2016

  I did my internship at the University "La Sapienza" in Rome, where I was included in a multimedia project. This project could count on the technical equipment of the LMS Moodle. My task, within the project, was to act as tutor to the students participating in the project, accompanying them in the design and development activity. This has certainly helped to motivate me a lot, allowing me to overcome the difficulties related to daily travel and to commit myself in order to make the most of this experience. In doing this I was able to count not only on my professional and personal skills, on a good level of autonomy, on the availability of the students and on a work environment that is substantially serene and welcoming. In conclusion, this internship was a significant experience that allowed me to test myself, to reorient myself and to acquire or strengthen skills relevant to my professional profile. Tools used: Excel, Word, Outlook, LMS platform, Power Point. Show less