Daria Kolmakova

Technical Support Engineer at HFLabs
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Contact Information
us****@****om
(386) 825-5501
Location
Germany, DE
Languages
  • Russian Native or bilingual proficiency
  • English Professional working proficiency
  • German Elementary proficiency

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Credentials

  • Learn SQL Course
    Codecademy
    Jun, 2023
    - Nov, 2024
  • Learn the Command Line Course
    Codecademy
    Jun, 2023
    - Nov, 2024

Experience

  • HFLabs
    • Russian Federation
    • Software Development
    • 1 - 100 Employee
    • Technical Support Engineer
      • Aug 2023 - Present

  • Holidu
    • Germany
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Technical Support Engineer
      • Mar 2023 - Jul 2023

  • Smartcat
    • United States
    • Translation and Localization
    • 100 - 200 Employee
    • Localization Engineer
      • Aug 2022 - Mar 2023

  • Ecwid by Lightspeed
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Support Engineer
      • Sep 2020 - Dec 2022

      1. Technical support for international clients via chat, email, social networks, including:▪ Working with Tier1 and Tier2 cases▪ Writing CSS codes▪ Editing HTML templates▪ Working with JMX▪ Working with databases via SQL▪ Examining system log files▪ Interaction with technical support of partners(Facebook, PayPal, etc.)▪ Gathering details and writing bug reports2. Work with billing cases, including:▪ Work with a subscription (registration, renewal, switching plans, refunds)▪ Work in the Braintree system3. Working on Incidents, including:▪ Case sorting▪ Interaction with developers from the support teamin case of an incident4. Mentoring (Training of new technical support employees), including:▪ Holding bootcamps▪ Assistance in teaching on chats▪ Holding weekly meetings with a group and individually (One-on-one meetings)▪ Writing training materials and preparing presentations▪ Checking the answers for the test and real cases Show less

    • Support Engineer
      • Sep 2020 - Aug 2022

  • Samara State Aerospace University (National Research University)
    • Russian Federation
    • Education Administration Programs
    • 1 - 100 Employee
    • Assistant Lecturer
      • Jul 2011 - Sep 2020

      Courses taught: • CAE in fluid mechanics (Tutorials) • Turbochargers of internal combustion engines (Lab works) • Theory and calculation of turbomachinery (Exercises, Lab works) Supervision of student projects Courses taught: • CAE in fluid mechanics (Tutorials) • Turbochargers of internal combustion engines (Lab works) • Theory and calculation of turbomachinery (Exercises, Lab works) Supervision of student projects

  • Samara National Research University
    • Samara Region, Russian Federation
    • Research Engineer
      • Apr 2011 - Sep 2020

      • CFD simulation of turbomachinery operation (axial and radial compressors and turbines) • Gas dynamics design of turbomachinery • CFD calculation of the flow in the ducts of complex shape • Optimization of turbomachinery operation • CFD simulation of turbomachinery operation (axial and radial compressors and turbines) • Gas dynamics design of turbomachinery • CFD calculation of the flow in the ducts of complex shape • Optimization of turbomachinery operation

  • Technical University of Munich
    • Germany
    • Research Services
    • 700 & Above Employee
    • Guest Ph.D. student
      • Oct 2015 - Jul 2016

      Guest PhD student at the Chair of Turbomachinery and Flight Propulsion with the DAAD scholarship for performing a part of Ph.D. research Guest PhD student at the Chair of Turbomachinery and Flight Propulsion with the DAAD scholarship for performing a part of Ph.D. research

  • LLC "Eco Energy"
    • Samara Region, Russian Federation
    • Engineer
      • Sep 2010 - Apr 2011

      1. In charge of Wind Energy area 2. Search of suppliers, establishment of contacts, conclusion of contracts on delivery 3. Customer communications 4. Preparing grant proposals 1. In charge of Wind Energy area 2. Search of suppliers, establishment of contacts, conclusion of contracts on delivery 3. Customer communications 4. Preparing grant proposals

Education

  • Samara State Aerospace University
    Master of Science (MSc), Aircraft Engines
    2011 - 2013
  • Samara State Aerospace University
    Interpreter
    2007 - 2011
  • Samara State Aerospace University
    Engineer's degree, Aircraft engine and power plant
    2005 - 2011

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