Daretta Lee
Customer Service Agent at Robert Half Management Resources- Claim this Profile
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Topline Score
Bio
Credentials
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Adult First Aid/CPR/AED
American Red CrossAug, 2017- Nov, 2024
Experience
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Customer Service Agent
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Oct 2020 - Present
Working with the State of Michigan, handling phone calls, answering questions and providing information to callers, some data entry, verifying one's identity, maintaining confidentiality. Reviews cases and documents submitted to the SOM system.
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Adminstrative Assistant
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2017 - Sep 2020
Implement human resource duties; write ups, terminations, hiring procedures, enforcing company policies Completing hiring process; ensuring all documents are completed, verifying info, handling drug screen process, running background checks and DMV reports Conduct Fingerprint processing electronically via LiveScan program and ink printsManaged and organized all scheduled appointmentsAssist with talent scouting/recruitment, reviewing resumes, conducting interviews and… Implement human resource duties; write ups, terminations, hiring procedures, enforcing company policies Completing hiring process; ensuring all documents are completed, verifying info, handling drug screen process, running background checks and DMV reports Conduct Fingerprint processing electronically via LiveScan program and ink printsManaged and organized all scheduled appointmentsAssist with talent scouting/recruitment, reviewing resumes, conducting interviews and hiringPerform file audits as neededManages and logs all uniform orders and inventoryProvide direct communication and excellent customer service with company clients and employeesManage and review employment verification documentsAssisted management as needed Show more Show less
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CSA/Ticket Agent/Gate Agent
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Sep 2016 - Aug 2019
Greets passengers and provide customer service answering questions, giving directions to their proper gate, checking baggage weight limits and tagging luggage and sending it to securityKnowledge of FAA rules and regulationsVerifies passenger’s information in the system and making adjustments/corrections as neededTaking security precautions ensuring the safety of passengers, myself, and other employees by reporting any suspicious activity, monitoring doorways making sure only… Greets passengers and provide customer service answering questions, giving directions to their proper gate, checking baggage weight limits and tagging luggage and sending it to securityKnowledge of FAA rules and regulationsVerifies passenger’s information in the system and making adjustments/corrections as neededTaking security precautions ensuring the safety of passengers, myself, and other employees by reporting any suspicious activity, monitoring doorways making sure only authorized personnel are allowed entry.Use of time management skills; Inputting passenger count, aircraft fuel gallons, plane arrival and departure times in the system, making sure things run smoothly for on-time take offs; preventing delays Excellent communication skills; communication to coworkers via radio, making announcements on speaker notifying boarding times, delays, safe flying rules and basic airport regulations. Up at the gate where passengers aboard the plane, I scan passes and keep count of all persons boarding and deplaning Show more Show less
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Production Line Employee
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Nov 2016 - 20171 year
Responsible for assembling engine parts of vehicles, inspecting parts for flaws or contamination, operating assembly robots.I was designated the area's Stocker, retrieving supplies in bulk from the warehouse and bringing them back to the designated areas to restock and replenish work areas with supplies, cleaning materials and parts as needed. Operated manual forklift, entered Lot Tag information into system, packaging and labeling parts to be shipped out to customers
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Title Clerk
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Oct 2014 - Sep 2016
Responsible for the transfer of various vehicle titles, making sure all information is correct and in compliance with state regulations. Process and re-assign titles for vehicles purchased by the customers, sold by the auction.Examine vehicle title for errors, ensuring accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no… Responsible for the transfer of various vehicle titles, making sure all information is correct and in compliance with state regulations. Process and re-assign titles for vehicles purchased by the customers, sold by the auction.Examine vehicle title for errors, ensuring accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, errors etc. Works well alone while sharing office space with fellow employees exhibiting teamwork.Determine negotiability of title document and assess for potential fraud. Report any title discrepancies. Resolve titling issues through interaction with customers, dealers and regulatory agencies. Maintain knowledge of current DMV laws and regulations as they relate to vehicle titlesReceive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department Show more Show less
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Shift Lead
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Oct 2013 - May 2016
Supervised a small team of 4-6 individuals, delegating tasks and ensuring accuracy and completion of tasks given. Developed and implemented work orders of merchandise for the replenishment of the store, restocking products and merchandise; ensured cleanliness throughout the store and followed food safety regulations and Health codesManaged all log information of merchandise order loads and equipment maintenanceEnsured the safety of employees and customers by adhering to safety… Supervised a small team of 4-6 individuals, delegating tasks and ensuring accuracy and completion of tasks given. Developed and implemented work orders of merchandise for the replenishment of the store, restocking products and merchandise; ensured cleanliness throughout the store and followed food safety regulations and Health codesManaged all log information of merchandise order loads and equipment maintenanceEnsured the safety of employees and customers by adhering to safety proceduresFacilitated team meetings to help increase sale revenues and improve sales techniques Assisted in opening and closing the safe and maintained confidentiality, handling large quantities of cash handling. Processed all documented reports and assisted in managing Show more Show less
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Sales Associate
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Jun 2015 - Mar 2016
Gained detailed knowledge of products and of chemical use and proper disposal, educated customers on new products and services the company offers.Some inventory and stock, entering shipment orders into the systemAssisting licensed customers with purchases and orders, updating membership information into the systemGreet guests, answer product questions, and convert to sales in specialty skincare and fragrance productsMaintain and organize store displays to enhance product… Gained detailed knowledge of products and of chemical use and proper disposal, educated customers on new products and services the company offers.Some inventory and stock, entering shipment orders into the systemAssisting licensed customers with purchases and orders, updating membership information into the systemGreet guests, answer product questions, and convert to sales in specialty skincare and fragrance productsMaintain and organize store displays to enhance product visibility and advertisementEducated customers on available product options to meet and exceed great customer service experience. Show more Show less
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Education
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ITT Technical Institute
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Mott Community College
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Mott Community College, Flint
Community
