Daren Turner
IT Support Analyst at Phacil, Inc- Claim this Profile
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Bio
Experience
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IT Support Analyst
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IT Support Analyst
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Jan 2013 - Present
Ensure compliance with appropriate service level agreements.•Installing, configuring, and troubleshooting customer software and hardware.•Provide support for Desktop Virtualization(VDI)•Provide support for government Laptops, Printers and Mobile Devices.•Maintenance and support of Windows operating systems.•Provided assistance with desktop/PC set up for enterprise wide Windows 7 migration.
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IT Helpdesk Trainee (Intern)
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Jan 2008 - Jan 2012
Diagnosed and resolved technical hardware and software issues.•Preparation of activity reports and documentation of customer inquires.•Proper logging of all helpdesk interactions.
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Customer Service Representative
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Jan 2007 - Jan 2011
Researched inventory reports for merchandise replenishment purposes. •Provided personal computer (PC) services, Evaluation of PC security, hardware/software issues, identification and removal of viruses and spy ware, back up and transfer of files, pictures and music, installation of security software, memory, hard drives and video cards.•Assisted management with store closings, finalizing sales transactions, and performing register audits.
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Education
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Bowie High School
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Prince George’s Community College