Experience

Phacil, Inc

• IT Support Analyst



US Census Bureau

• IT Support Analyst

  • Jan 2013 - Present

  Ensure compliance with appropriate service level agreements.•Installing, configuring, and troubleshooting customer software and hardware.•Provide support for Desktop Virtualization(VDI)•Provide support for government Laptops, Printers and Mobile Devices.•Maintenance and support of Windows operating systems.•Provided assistance with desktop/PC set up for enterprise wide Windows 7 migration.



Essential Business Services International Inc

• IT Helpdesk Trainee (Intern)

  • Jan 2008 - Jan 2012

  Diagnosed and resolved technical hardware and software issues.•Preparation of activity reports and documentation of customer inquires.•Proper logging of all helpdesk interactions.



Office Depot

• Customer Service Representative

  • Jan 2007 - Jan 2011

  Researched inventory reports for merchandise replenishment purposes. •Provided personal computer (PC) services, Evaluation of PC security, hardware/software issues, identification and removal of viruses and spy ware, back up and transfer of files, pictures and music, installation of security software, memory, hard drives and video cards.•Assisted management with store closings, finalizing sales transactions, and performing register audits.