Experience

TrialEx

• United States
• Legal Services
• 1 - 100 Employee

• Senior Trial Tech

  • Jan 2019 - Sep 2023

  Tampa, Florida - Project manage in all stages of litigation from case intake to jury verdict in trial - Consult with attorneys and create persuasive demonstrative evidence to aid in juror understanding of complex medical issues - Present digital evidence on-the-fly in multi week trials around the United States - Troubleshoot technical issues in courtrooms - Create and manage electronic trial databases with records, graphics, surveillance videos, and deposition videos - Make recommendations to… Show more - Project manage in all stages of litigation from case intake to jury verdict in trial - Consult with attorneys and create persuasive demonstrative evidence to aid in juror understanding of complex medical issues - Present digital evidence on-the-fly in multi week trials around the United States - Troubleshoot technical issues in courtrooms - Create and manage electronic trial databases with records, graphics, surveillance videos, and deposition videos - Make recommendations to trial attorneys about effective themes based on my observations of jurors - Communicate efficiently with internal departments, law firm personnel, court personnel, expert witnesses, and insurance adjusters - Transform courtrooms into smart courtrooms utilizing projector, screen, monitors, and all necessary cabling and adapters for the benefit of the jury, judge, witnesses, and attorneys to view electronic evidence - Create PowerPoints for use in opening and closing statements - Synchronize deposition videos to transcripts - Train new hires for success in the trial tech position Show less



Epiq

• United States
• Law Practice
• 700 & Above Employee

• Paralegal

  • Dec 2017 - Aug 2018

  Beaverton, Oregon, United States Completed plaintiff fact sheets with information obtained from subpoenaed medical records as well as phone interviews with claimants involved in mass torts claims. Researched complex medical-legal information and shared ideas with management on additional ways to verify medical device malfunction claims made by patients.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Floor Supervisor

  • Apr 2014 - Dec 2015

  Tigard, OR • Conduct daily department-wide meetings with agents to discuss current fraud trends and review policy & procedure news • Manage Diamond Plus queue - Team of 12 agents - Elite customer population with high spend accounts >$200k/year - Oversee staffing to ensure the queue is covered to ensure high penetration rates • Manage and created MAP (Mentor Action Program) - Program designed to help struggling agents excel - Select five qualified agents through interview process… Show more • Conduct daily department-wide meetings with agents to discuss current fraud trends and review policy & procedure news • Manage Diamond Plus queue - Team of 12 agents - Elite customer population with high spend accounts >$200k/year - Oversee staffing to ensure the queue is covered to ensure high penetration rates • Manage and created MAP (Mentor Action Program) - Program designed to help struggling agents excel - Select five qualified agents through interview process to become mentors - Conduct bi-weekly meetings with MAP mentors to discuss progress & best practices - Review mentors' MAP trackers and provide constructive feedback • Manage the department Morale Committee and Associate Recognition Committee - Facilitate monthly meetings to ensure members of the committees develop engaging and fun events and activities - Delegate responsibilities to each member such as communication, event managing and updating the visual boards - Purchase materials for events and activities meeting budget requirements • Complete three audits per employee per month • Manage SMS 2-Way Alert Conflict Team of 10 agents who review cases in which a customer responds to an email and/or text message alert multiple times regarding charges as fraudulent and non-fraudulent - Create monthly PowerPoint presentations of completed work for Sr. Unit Manager to review - Update visual board consisting of graphs representing the types of conflicts as well as money saved from potential fraud losses • Compile monthly business intent and regulatory errors into an organized Excel dashboard to highlight the department's biggest opportunities • Facilitate one-on-one as well as large group training sessions for agents on account takeovers, fraudulent applications, Diamond Plus procedures and principle based servicing • Interviewed candidates for full time employees

• Fraud Detection Coordinator

  • Feb 2012 - Apr 2014

  Richmond, Virginia • Earned honorable award for being in the top 5% of the fraud department by maintaining a 96% decision accuracy rate when working cases • Investigated credit card fraud and contacted customers via phone to file fraud reports while delivering excellent customer service •Investigated account takeovers and identity theft utilizing LexisNexis • Assisted new hires as a Subject Matter Expert (SME) - Assisted the trainer in a classroom environment for two weeks to smoothly integrate… Show more • Earned honorable award for being in the top 5% of the fraud department by maintaining a 96% decision accuracy rate when working cases • Investigated credit card fraud and contacted customers via phone to file fraud reports while delivering excellent customer service •Investigated account takeovers and identity theft utilizing LexisNexis • Assisted new hires as a Subject Matter Expert (SME) - Assisted the trainer in a classroom environment for two weeks to smoothly integrate agents into new roles answering questions from both the new hires and trainer - Provided guidance through expertise for new hires during nesting, on job training - Resolved application issues for new hires • Traveled to Tigard, Oregon for four weeks to build the foundation of new Capital One site - Influenced the new agents & managers with the Capital One Culture - Ramped up morale committee for new site - Floor walked the fraud department to assist with any case work questions • Planned events for more than 900 associates throughout Fraud & Disputes Operations (FDO) departments in Richmond, VA, Tigard, OR, Tampa, FL and Salinas, CA - Facilitated conference calls with the other site project managers to carefully execute events simultaneously among all sites • Selected as one of five agents through an interview process to coach agents within the department to enhance performance - Identified case work issues and helped agents succeed - Facilitated call listening sessions to provide feedback on how to improve agent to customer phone conversations - Reported performance trends to management - Utilized strong multitasking skills to help others while maintaining strong metrics



Richmond Elks Lodge #45

• Treasurer

  • Jun 2011 - Jul 2012

  Glen Allen, Virginia • Created checks using QuickBooks 2010 for all incurring bills and payrolls • Paid state and federal taxes • Created and presented monthly income/expense analyses • Communicated and worked effectively with Secretary and Exalted Ruler



L'Italia

• Server

  • Jul 2007 - Feb 2012

  Richmond, Virginia • Served guests in an upscale dining environment, ensuring complete satisfaction • Responsible for opening/closing procedures • Able to serve large parties when such reservations are made • Covered for other positions when needed



Villa Pizza

• Sales Associate & Cook

  • Sep 2003 - Feb 2012

  Richmond, Virginia • Counted, transported and deposited daily cash sales • Prepared specialty entrees/pizza for guests as well as handled any customer inquiries or issues • Worked independently at needed times including opening as well as closing the store • Trained all new employees in an efficiently and timely manner



Hard Times Cafe

• Server

  • Oct 2009 - May 2011

  Fairfax, Virginia • Competed and won majority of daily sales competitions • Opened and prepared dining rooms to ensure guest satisfaction • Checked out other servers upon completion of shift work and closed down server stations