Experience

New City College

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Customer Service Assistant

  • Jul 2023 - Present

  -Key role involving assisting in student and potential students applications and enrolments to college run smoothly. -Interact and aid all different varieties of students from young to adult, non English speaking and learners with learning difficulties/disbilities. -Handle any and all queries that come into the educational facility -Giving help to reception staff and covering where needed -An ever chnaging role whereby no two days are the same, constantly facing and tackling new challenges Show less


AllSaints
• Peak Stylist


The Co-Operative Food

• United Kingdom
• Retail
• 400 - 500 Employee

• Retail Manager

  • Oct 2019 - Jul 2023

  - Manages an ever evolving and dynamic team of colleagues of varied backgrounds. - Running a store in competitive area to a high level and directly aiding in achieving top of the region awards and recognition. - Consistently providing high level of customer service and satisfaction whilst offering many different services outside of being a convenience store. (Some of which include John Lewis, DPD and Amazon delivery services. Alongside working with online food delivery companies including Deliveroo and UberEats.) -Have successfully assisted with organising events and fundraising for charities we support. - Keeping calm and well spirited during hectic busy periods, including supporting the team in doing the same. Our team often have to cope with difficult scenarios regarding dangerous members of the public and shoplifters, which I handle directly and have experience reporting these incidences through our online system and to the authorities. Show less



The Wylie Veterinary Centre Ltd

• United Kingdom
• Veterinary Services
• 1 - 100 Employee

• Veterinary Receptionist

  • Jan 2021 - Jan 2022

  Extremely high pressured reception role due to nature of working in a 24hr veterinary emergency hospital. -Answered calls relating to health of clients pets and used personal judgement along with informed decisions in order to advise -Very empathy-heavy role whilst maintaining a level of professionalism and bearing witness to many upsetting sights, dealing with extremely challenging situations -Adored speaking with clients and meeting their pets alongside responding to emails, organising the diary, taking large payments -Handled a lot of varied medication and opted to received dispensary training in order to accept the responsibility of dispensing medication Show less



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista Maestro (Superviser, Key-holder)

  • Mar 2018 - Apr 2019

  -Perfected each beverage that Costa offers, learning the origins of the coffee and how to produce beautiful coffee art and speciality coffees -After a few short months was entrusted with a key along with the cashing up and opening/closing of the store -Completed many other responsibilities including; placing store orders, training new staff, handling banking and stock taking to name a few -Loved working with and helping manage the diverse team -Perfected each beverage that Costa offers, learning the origins of the coffee and how to produce beautiful coffee art and speciality coffees -After a few short months was entrusted with a key along with the cashing up and opening/closing of the store -Completed many other responsibilities including; placing store orders, training new staff, handling banking and stock taking to name a few -Loved working with and helping manage the diverse team