Business Development Manager

• Jul 2022 - Present

With a focus on workforce development, I liaise with organisations to ensure their employees have the skills to be future ready. Our teachings are industry-centric- built and delivered by those working in the field to ensure our learners receive tangible skills relevant to their needs today and of tomorrow.

Senior Enrolment Advisor

• Sep 2021 - Jul 2022

Enrolment Advisor

• Jan 2020 - Sep 2021

We provide world-class digital learning experiences leaning into the future of work. We are a passionate and nimble team dedicated to creating a 'community of lifelong learners, successfully navigating the world of work.'Teaming up with industry thought leaders and experts, we strive to deliver the best in structured, flexible online education using the latest digital tools and technologies.

Account Manager

• Aug 2017 - Sep 2019

At Be Challenged we create experiential team building events that turn individuals into great collaborators and more effective team players. Be Challenged run programs, workshops, strategic off-sites and evening events for groups from 5 – 1,000+ people, creating a tailored concept to suit your objectives, group size and location. Understanding your company, its culture, the different divisions and the team dynamics are paramount to us enabling you to reach your full potential. In each of the team building events or workshops, teamwork, communication, planning and leadership are the key learning outcomes along with practical skills around problem solving and strategic thinking. As Account Manager, it was my role to understand the company, assess the team, their objectives and their strategic vision to ensure that our customised programs will provide maximum results once the group returns to the workplace. Here I flew the Be Challenged flag and developed the business/brand through facilitating workshops, event management and strategic business development. I managed a diverse pipeline of clients across a broad range of industries and sectors, consulting learning and development teams on development solutions and working closely with their event managers to bring these to life in a hands on, experiential and unforgettable way.

Project Management & Operations Assistant

• Oct 2016 - Apr 2019

Various creative work interests within event management including project development of the first annual Yarra Valley Wine and Food Festival and operations assistant for music festivals including Meredith Music Festival and Golden Plains. Various creative work interests within event management including project development of the first annual Yarra Valley Wine and Food Festival and operations assistant for music festivals including Meredith Music Festival and Golden Plains.

General Manager

• Jan 2016 - Oct 2016

• Overseeing daily turnover/operations of a 280 bed accommodation provider.• Staff management and training of 40+ employees, including volunteers• Customer service management in short time frames with high customer turnover• Event management for private groups, conferences, school and business trips.• Resource management, banking and reconciliation of a multi-faceted business• Yield management, room allocations and online allotment control.• Overseeing expert customer service across a range of platforms.• Develop brand identity through art campaigns and social media management.

Team Leader/ Guest Services Supervisor

• Jun 2015 - Dec 2015

• Supervising multiple departments to ensure collaborative success of the hostel.• Liaising with large groups and stakeholders to ensure mutual benefit for business and pleasure of customers/guests.• Actively seeking and securing business for group bookings and excursions.• Providing a high standard of customer service.

Front Office Manager/ Groups and Events Manager

• Jan 2013 - May 2015

• Supervising front desk; checkin, checkout, conflict resolution.• Providing professional customer services to clients across multiple platforms.• Training new staff/interns and recruitment of staff in a multi-faceted organisation.• Group management- orchestrating transport, food and beverage, tours, activities and invoicing stakeholders.• Event management- liaising with stakeholders, organising supplies, stock take, 3rd party suppliers and staff management.• Travel-agent duties and accommodation information provision.

Receptionist/ Events Assistant

• May 2012 - Dec 2012

Lift Operator/ Customer Service Assistant

• Oct 2011 - Mar 2012

Rooms Manager

• Jan 2010 - Jul 2011