Experience

Comparably

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager II

  • Apr 2022 - Present

  Onboard and manage a portfolio of strategic accounts delivering insights and best practices around employer branding and recruitment marketing initiativesDevelop rapport between key contacts (admin, process owners, and executives) with a concentration on retention and product adoptionMaintain consistent and valued engagement within client base through bi weekly or monthly meetings, and other frequent correspondencePresent quarterly business reviews to discuss employer branding goals/initiatives within the organization, leveraged features, and recommendations moving forwardSpearhead annual renewal discussions Work cross functionally between departments to align internal subject matter experts with client needs

• Customer Success Manager

  • Nov 2021 - Apr 2022



Jitterbit

• United States
• Software Development
• 200 - 300 Employee

• Strategic Customer Success Manager

  • Jul 2021 - Nov 2021

  Manage a portfolio of strategic accounts to better facilitate the organizational workflows and processes between applications and systemsHeavy focus on relationship building with champions and key decision makers, concentrating on ongoing client retention and identifying areas of growth Maintain consistent and valued engagement with client base through monthly meetings and other frequent correspondencePresent business reviews to discuss targeted use cases, solution optimization, and platform improvementsSpearhead annual renewal discussions Work cross functionally between departments to align internal subject matter experts with client needs



O.C. Tanner

• United States
• Human Resources Services
• 700 & Above Employee

• Account Development Manager

  • Dec 2017 - Mar 2021

  Focus on the strategic development of an enterprise client base, totaling 11M in revenue, to create a desirable employee experience and company culture through a consultative approach Build and maintain relationships with primary contacts throughout accounts, focusing on ongoing client retention Present strategic reviews to discuss solution data, reporting results, and overall impact of the platform within the organizationProvide recommendations to increase platform utilization and implement further capabilities, products, and features that fall within the client’s objectives and needsCreate and distribute email campaigns related to our expansive list of products and services, best practices, industry norms, and proprietary research Create and market content via social platforms to expand reach and network



Long Range Solutions, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Major Account Manager

  • Mar 2016 - Dec 2017

  Account manage our major accounts, together totaling 10M in annual revenue Assisted in creating and maintaining the company's sales and account management processes Establish weekly calls with clients and project management teamsKeeping in constant contact with general contractors, IT Deployment PM's, CPM's, and other various contactsDefine the scope of each project and ensure all deadlines are met Provide sales support to the two largest direct sales representatives who annually total 2.4 million dollars in revenueCreate and distribute email campaigns Client retention



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Account Manager - Accounting, Finance, and Engineering

  • May 2015 - Mar 2016

  Develop new business relationships and actively maintain network of clients from Fortune 1000 companiesUtilizing relationship-based sales approach to build trusting relationships between the client and account manager as well as present solutions to any staffing needsMaintain client relationship during out of office contacts such as lunches, dinners, sporting games, etcWork hand in hand with Recruiters, communicating client’s needs, candidates skill set, and the recruiting process for any placementsNegotiate compensation rates and contracts with clients to maximize profitability as well as client satisfaction



BSN SPORTS

• United States
• Sporting Goods Manufacturing
• 700 & Above Employee

• CSR

  • Jul 2013 - May 2015

  Enter PO’s, approve margins, and check stock on sales professional’s orders and quotes using in-house programs and SAPCommunicate with customers on returns, exchanges, and concernsKeeping in constant communication with vendors, buyers, and decorators regarding sales professional’s orders and items Enter PO’s, approve margins, and check stock on sales professional’s orders and quotes using in-house programs and SAPCommunicate with customers on returns, exchanges, and concernsKeeping in constant communication with vendors, buyers, and decorators regarding sales professional’s orders and items