Experience

Xage Security

• United States
• Computer and Network Security
• 1 - 100 Employee

• Solutions Architect, Consulting & Services

  • Jul 2022 - Present

  Palo Alto, California, United States

• Principal Customer Success Engineer

  • Aug 2021 - Jul 2022

  Palo Alto, California



AVEVA

• United Kingdom
• Software Development
• 700 & Above Employee

• Manager, Technical Support

  • Mar 2021 - Aug 2021

  San Leandro, California AVEVA acquired OSIsoft in March 2021. Managed a cross-functional collaborative team of 13 to 22 employees, who are in various groups in technical support, professional services, and training, in the pursuit of delivering customers world-class service experience with the PI System, a market-leading industrial enterprise software.



OSIsoft

• United States
• Software Development
• 300 - 400 Employee

• Manager, Technical Support

  • Apr 2020 - Mar 2021

  San Leandro, California

• Team Lead, Product Support

  • Aug 2016 - Apr 2020

  San Leandro, California Managed a local team of up to 22 Product Support Engineers to provide industry leading global support and services to customers. Nurtured individual skill development, performance improvement, and career advancement goals for each team member, including dotted-line teams.

• Senior Field Service Engineer

  • Jan 2015 - Aug 2016

  San Leandro, California

• Field Service Engineer

  • Feb 2009 - Jan 2015

  San Leandro, California Provided services for customers to improve and expand their business operations through system merges, fleet upgrades on large scale systems, connecting obscure data sources, optimization and health checks, proof of value for new logos, and advisory consultation services. Delivered over 100 remote and on-site service installs, upgrades, and configuration. Instructed over 50 external PI classes to hundreds of customers across a wide range of industries on system administration, analytics,… Show more Provided services for customers to improve and expand their business operations through system merges, fleet upgrades on large scale systems, connecting obscure data sources, optimization and health checks, proof of value for new logos, and advisory consultation services. Delivered over 100 remote and on-site service installs, upgrades, and configuration. Instructed over 50 external PI classes to hundreds of customers across a wide range of industries on system administration, analytics, building event frames and asset templates, and various client-facing PI products.

• Rotation Engineer

  • Nov 2008 - Feb 2009

  San Leandro, California Rotated positions between field service, technical support, and quality assurance. Solved and closed 400+ frontline technical support phone, email, and web cases for all software offerings within OSIsoft’s Enterprise PI System. Monitored and resolved 200+ Network Operations Center (NOC) issues involving system failures and critical errors.



University of California, Berkeley

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Research Assistant

  • May 2007 - Aug 2007

  Measured water evaporation rates through polymeric membranes for commercial contact lens design using a novel diffusion cell free of external mass transfer resistance. Performed tests on various commercial contact lenses. Collected and analyzed data to compare differences in diffusive flux in lenses with relative humidity.