Delegate Success Coordinator

• Jun 2021 - Present

Registration Assistant

• Jan 2020 - Oct 2020

During my time at Agenda Communications my role included managing delegate relationships and ensuring a smooth registration process for all attendees. I would assist organisations looking to register a group, by creating a group profile and individual delegate registrations on their behalf. A significant portion of my role was to proactively and reactively problem-solve for delegates who were having issues accessing their accounts, ensuring their VAT status was correct and managing the refunding of delegates who were unable to attend or had improperly registered. In the cases where a delegate was unable to make payment using credit card I would organise a proforma invoice for them so that they could arrange a bank transfer. I conducted reports daily that allowed me to monitor the number of delegates registered, categorising them by country and occupation. Other reports included invoice balances where I could identify delegates with outstanding balances and a verification report where I could verify any uploaded documents confirming trainee/nurse or AHP status.

Catering Specialist

• Jun 2019 - Jan 2020

My responsibilities in this role include the bar, the fine dining and specialty events such as large regattas and international tournaments. My role within the bar is to serve, as part this of role I am a qualified barista and handle transactions. While in the restaurant I am responsible for timely and orderly service while maintaining a friendly demeanour with guests. My responsibilities in this role include the bar, the fine dining and specialty events such as large regattas and international tournaments. My role within the bar is to serve, as part this of role I am a qualified barista and handle transactions. While in the restaurant I am responsible for timely and orderly service while maintaining a friendly demeanour with guests.

Student Brand Manager

• May 2019 - May 2019

This role involved engaging with consumers to promote new additions to the Red Bull drinks range, during special events such as Red Bull Cliff Diving. This role involved engaging with consumers to promote new additions to the Red Bull drinks range, during special events such as Red Bull Cliff Diving.

Customer Assistant

• Nov 2018 - Jan 2019

In this role I had the opportunity to engage with customers and use my knowledge to suggest good fit product options for the customer’s needs. The operational aspect of this role saw me manageing the flow of merchandise, to ensure the front of the store was always in best-kept condition and the stock room was organised. In this role I had the opportunity to engage with customers and use my knowledge to suggest good fit product options for the customer’s needs. The operational aspect of this role saw me manageing the flow of merchandise, to ensure the front of the store was always in best-kept condition and the stock room was organised.

Crew Member

• Feb 2018 - Aug 2018

While the responsibilities of a crew member are predominantly as a cashier, ensuring dining area hygiene I also contributed by managing large group events such as birthday parties. The difficulty in working these large group events was coordinating and accommodating the specific dietary requirements of parties of more than 40 people. While the responsibilities of a crew member are predominantly as a cashier, ensuring dining area hygiene I also contributed by managing large group events such as birthday parties. The difficulty in working these large group events was coordinating and accommodating the specific dietary requirements of parties of more than 40 people.