Experience

Versant Health

• United States
• Insurance
• 300 - 400 Employee

• Member Services Representative

  • Sep 2022 - Present

  Answering phone calls and written questions, concerns, and complaints regarding membership. Documenting all inquiries and maintaining accurate membership records , investigating and resolving or escalating membership issues Actively listening to members and identifying their needs while assessing member eligibility and resolving customer complaints in a professional manner. Answering phone calls and written questions, concerns, and complaints regarding membership. Documenting all inquiries and maintaining accurate membership records , investigating and resolving or escalating membership issues Actively listening to members and identifying their needs while assessing member eligibility and resolving customer complaints in a professional manner.



Allstate

• United States
• Insurance
• 700 & Above Employee

• Licensed Customer Service Representative

  • Mar 2022 - Aug 2022

  Listening to customers’ concerns and handling complaints and returns.Giving detailed explanations of services or products. Reviewing customer accounts and transactions while resolving issues. Monitoring customer satisfaction levels. Referring customers to superiors when necessary Listening to customers’ concerns and handling complaints and returns.Giving detailed explanations of services or products. Reviewing customer accounts and transactions while resolving issues. Monitoring customer satisfaction levels. Referring customers to superiors when necessary



Tres Equis Inc

• United States
• Manufacturing
• 1 - 100 Employee

• Manager

  • Apr 2018 - Nov 2021

  Supervised the overall daily operations of a store including hiring, development, discipline and scheduling of employees to ensure extraordinary customer service experience, cost efficiency, and quality store operations. Coached and motivated team members to maximize performance to meet sales goals set by senior management. Maintained inventories, promoted sales, and maintained the appearance of the store. Consistently demonstrated excellent leadership and coaching skills. Supervised the overall daily operations of a store including hiring, development, discipline and scheduling of employees to ensure extraordinary customer service experience, cost efficiency, and quality store operations. Coached and motivated team members to maximize performance to meet sales goals set by senior management. Maintained inventories, promoted sales, and maintained the appearance of the store. Consistently demonstrated excellent leadership and coaching skills.



Consumer financial

• Tampa, Florida, United States

• Customer Service Representative

  • Jan 2017 - Apr 2018

  Manage large amounts of incoming phone calls. Generate sales leads , identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team sales target and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Manage large amounts of incoming phone calls. Generate sales leads , identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team sales target and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.