Experience

Bishopsgate Financial

• United Kingdom
• Financial Services

• Corporate Banking EMEA KYC Operations Lead- Tier 1 Investment Bank

  • Apr 2018 - Present

  Tier 1 Investment Bank- KYC Corporate Banking Coverage (CBC) EMEA Lead Feb 2019- Present Achievements: • Managing the CBC EMEA Outreach team (covering 5 countries, with a team of 11 based internationally), as well assisting the wider CB EMEA OR teams covering local and global adoptions, conducting progress reports and 1-2-1’s • Delegate for the EMEA Outreach VP • Delivering micro-training programs, primarily for the MENA region local addendum's for outreach analysts within the CBC EMEA team • Assisting with testing integral to the digital transformation project (moving to a new semi-automated system) and assisting with the change management strategies to aid with the transition from the manual system • Implementing a new staff training process and career advancement initiatives to identify, coach and support high performers within the EMEA OR team • Developing a new data storage process for yearly client reviews Within this role, as Team Lead, daily tasks include assisting with queries, case allocations and acting as an escalation point for day-to-day issues and periodic reviews requiring documentation from the business including the provision of reports/communications for key stakeholders as required. As well as this I support the production and deliverance of critical metrics and reporting which provide data related to CBC EMEA performance, to assist with business risk quantification/stratification and resource capacity planning. Liaising with the policy and training teams to ensure a structured and robust route to competency is upheld for all new-starters and where policy up-lifts take place and continued horizon scanning to ensure all current and future policy requirements are understood and best practice is implemented efficiently within the outreach team and relayed to the relevant business teams. UK-based Scottish Bank- KYC Remediation: Subject Matter Expert/QA Fails RCA Lead April 2018- December 2018 Show less


Deutsche Bank
• Germany
• Financial Services
• 700 & Above Employee
• Periodic Review KYC Subject Matter Expert and Quality Checker

  • Jan 2018 - Apr 2018

HSBC
• United Kingdom
• Financial Services
• 700 & Above Employee
• KYC and AML Safeguard Manager - Medium Enterprise and Large Corporate

  • May 2017 - Nov 2017

One of the Big 4 Accounting Firms
• Senior Remediation Analyst

  • May 2015 - Nov 2016

Oasis Group
• South Africa
• Marketing Services
• Financial Planning Administrator

  • Aug 2014 - May 2015

Anthony Collins Solicitors LLP
• United Kingdom
• Law Practice
• 1 - 100 Employee
• Legal KYC and CDD Caseworker

  • Nov 2013 - Aug 2014