Experience

Cozey

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Human Resources Coordinator

  • May 2023 - Present

• Customer Happiness Professional

  • May 2022 - Apr 2023

  * Provide a Stellar 7-Star Customer Happiness Experience through channels such as phones, chat and email.* Open and maintain customer accounts by recording account information on Shopify* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution* Contribute to team effort by accomplishing related results as needed* Keep records of customer interactions, process customer accounts, and file documents* Follow communication procedures, guidelines, and policies* Go the extra mile to engage customers* Resolve customer complaints via phone, email, or social media* Assist with placement of orders, refunds, or exchanges* Answer questions about warranties or terms of sale, including 30-day trials.* Create and modify Customer Happiness documents using Excel, Word, PowerPoint, Canva and OBS Studio.* Placing orders for all company office supplies* Booking flights and hotels for the company C-Suite Show less



Marvelous You Co

• Montreal, Quebec, Canada

• Founder

  • Feb 2023 - Present

  Marvelous You Co is a women's activewear brand that specializes in leggings and yoga wear. Our mission is to empower women to feel confident and comfortable in their own skin while they work towards their fitness goals. Our products are designed with high-quality materials and superior craftsmanship to ensure they stand the test of time. We believe that fitness is not just about physical health, but also mental and emotional wellbeing. Join us in our journey towards creating a healthier, happier world, one legging at a time. Show less



Youtooz

• Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Oct 2021 - Mar 2022



Morneau Shepell

• Canada
• Human Resources Services
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2020 - Sep 2020

  Providing customer service for a wide variety of companies. Specializing in insurance, RRSP's, and retirement funds. Providing customer service for a wide variety of companies. Specializing in insurance, RRSP's, and retirement funds.



ADT Protectron

• Chat Support Monitor and CSR Supervisor

  • Apr 2011 - Jun 2017