Experience

Bee Tunisie

• Tunisia
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Technology Officer

  • Jul 2020 - Present



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• UTRAN Customer Technical Manager /Customer Outage Manager

  • Sep 2016 - Present

  As Customer Technical Manager & Customer Outage Manager for Orange France, Slovakia, and African affiliates. • Represents the Technical Support Service in front of Orange Skill center, managing difficult situations and conflict resolutions. • Represents customer (interests) within Nokia for Technical Support Service activities. • Provides technical guidance for Upgrades/Retrofits, if within the scope of the contract. • Team lead for the Software validation and FOA First Of Activities within a live pilot network. • Provide timely and accurate updates to the customer and for the management layer during outage and critical issues. • Support and help Emergency team to deal with critical situation and avoid any customer dissatisfaction. • Understand Customer SLA and impacts on the Business Track. • Maintains information about customer network in relevant databases. • Responsible along with Maintenance Service Manager (MSM) for customer satisfaction. Show less



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• UTRAN Senior TSE and Lab Manger

  • Feb 2014 - Present

  As member of RTSC Tunisia: Regional Technical Support Center for the MEA • Provide L2 remote technical support for the Customer and internal projects• Network elements integration, maintenance, HW & SW upgrade • New features Introduction.• investigate and solve network QoS and E2E user’s issues.• Engage an escalation process to L3, R&D and collect all requested logs traces.using R&D debug tools.• responsible of customer and management regular update.• responsible of the restore, final fix and the resolve without exceeding the SLA according to the severity level issue. • As Lab Manager:• Hardware upgrade and update the lab by internal acquisition means.• SW upgrade the Lab make sure that the lab is always hosting the new release N and the previous release N-1.• Ensure high availability rate readiness + good coordination between different teams to access and simulate different scenarios.• Make sure that the lab is remotely accessible from other internal TSC worldwide.• Responsible of LAB access & security Protocols. Show less

• Technical Support Specialist

  • Jun 2009 - Present

  As member of RTSC Tunisia: Regional Technical Support Center for the MEA • Provide L2 remote technical support for the Customer and internal projects• The support is including:• Network elements integration, maintenance, HW & SW upgrade and new features introduction.• investigate and solve network QoS and E2E user’s issues.• Engage an escalation process to L3, R&D and collect all requested logs traces.• responsible of customer and management regular update.As KPI PRIME:• daily follow up of the BSS AR’s and help to respect our deadlines for solution and fix delivery.• monthly extract and prepare a full KPI reports to be shared and discussed with our management. Show less

• TSO

  • Mar 2006 - Present

  BSS/W-CDMA Technical support Engineer at Mobile Network Department : - Commissioning,integration QoS tuning,NE move, new features introduction Software and hardware upgrade for Tunisie Telecom and Ooredoo local Operators- Commissioning network Elements integration and Software upgrade of the first 3G trial at Tunisie Telecom operator.

• Implementation Engineer

  • May 2004 - Present

  Joined Alcatel Lucent as Implementation Engineer for BSS ALU equipment for Local Operators Tunisia TELECOM & OOREDO :



Cimpress Technology

• Ireland
• Software Development
• 1 - 100 Employee

• Senior Operations Engineer

  • Oct 2018 - Jun 2020



Egypro Group

• Egypt
• Telecommunications
• 1 - 100 Employee

• Technical project manager

  • Sep 2002 - Apr 2004

  As Technical project manager for Ooreedo • Weekly Customer facing: o follow up of the ongoing sites and planning the new ones. o Presenting the new infra-structural solutions • leading and supervising our subcontractors to respect the standards during installation and deliver solution as designed. • Perform the site acceptance with both subcontractor and customer As Technical project manager for Ooreedo • Weekly Customer facing: o follow up of the ongoing sites and planning the new ones. o Presenting the new infra-structural solutions • leading and supervising our subcontractors to respect the standards during installation and deliver solution as designed. • Perform the site acceptance with both subcontractor and customer