Dao Phan
Business Analyst at VinHMS- Claim this Profile
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Bio
Credentials
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BA Foundation
FPT SoftwareJan, 2022- Sep, 2024
Experience
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VinHMS
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Vietnam
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Software Development
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1 - 100 Employee
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Business Analyst
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Sep 2021 - Present
Domain: Hospitality, FnB, Asset ManagementElicit and validate business requirementsSurvey and evaluate performance to identify improvementCorporate with stakeholders to build development planRefine requirements with development teamSupport holding UAT & FATEvaluate and analyze user's problems and define solutionsTraining product to client & internal teamCorporate with OTA partners during integration periods
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Customer Service cum Deployment Specialist
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Mar 2020 - Present
Receive and handle customer requestsGuarantee the committed SLA, FRTCoordinate with related teams to resolve customer issuesTraining and support users during the go-live period
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Social Media Administrator & Event Organizer
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Jun 2019 - Feb 2020
Manage social (FB, IG) before and after event Planning event idea and timeline following the brand value Screening and working with suppliers, ensure the checklist is prepared fully and on time Support management of content, product's information on the website Resolve customer inquiries, handle bookings and individual order entries Record customer feedback. Identify and solve problems Manage social (FB, IG) before and after event Planning event idea and timeline following the brand value Screening and working with suppliers, ensure the checklist is prepared fully and on time Support management of content, product's information on the website Resolve customer inquiries, handle bookings and individual order entries Record customer feedback. Identify and solve problems
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Marketing Intern under program Global Entrepreneur - AIESEC
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Mar 2019 - Jun 2019
Support management of content, tour information on social media and websites Verify tour quality, record customer feedback Update image data warehouse, prepare for media plan Participate in the interview and training process for tour guides for new tours Propose ideas for marketing plans Support management of content, tour information on social media and websites Verify tour quality, record customer feedback Update image data warehouse, prepare for media plan Participate in the interview and training process for tour guides for new tours Propose ideas for marketing plans
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Marketing Executive
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Nov 2017 - Jun 2018
Manage and created content for postings on social media Organize events, fashion shows, exhibitions,... Support to design images, banners, standees,... Develope and implement promotions for branches and online Schedule and prepare costumes for weekly photo shoots, recordings or fashion show Manage and created content for postings on social media Organize events, fashion shows, exhibitions,... Support to design images, banners, standees,... Develope and implement promotions for branches and online Schedule and prepare costumes for weekly photo shoots, recordings or fashion show
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Nutifood Việt Nam
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Vietnam
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Dairy Product Manufacturing
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1 - 100 Employee
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Internal Communications Executive
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Oct 2016 - Apr 2017
Supported HR Manager to prepare documents for HR projects Searched and contacted candidates for the recruitment interview Assisted an expert in preparing materials and organizing a project in training the quality of human resources Achieved: Rewarded as One of The Best Performance in the first term of restructuring the Personnel Department Supported HR Manager to prepare documents for HR projects Searched and contacted candidates for the recruitment interview Assisted an expert in preparing materials and organizing a project in training the quality of human resources Achieved: Rewarded as One of The Best Performance in the first term of restructuring the Personnel Department
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Education
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2013 - 2017
Truòng Dai hoc Dan Lap Van Lang
Bachelor's degree, Public Relations, Advertising, and Applied Communication
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