Experience

Killeen Daily Herald

• Newspaper Publishing
• 1 - 100 Employee

• Media Account Executive

  • Jul 2023 - Present

  Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients Provide professional after-sales support to maximize customer loyalty Remain in regular contact with your clients to understand and meet their needs Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation Negotiate agreements and keep records of sales and data Show less



Fissco Supply

• United States
• Wholesale
• 1 - 100 Employee

• Branch Manager

  • May 2021 - Jul 2023

  Providing excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answers questions, provides information as needed. Generates sales through excellent customer service, add-on and up-selling. Performs all job responsibilities in a safe, timely and efficient manner. o I promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service. o I conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect. o I use Data entry and retrieval on my computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing. o I follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer. o I answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service. o Provide product/job quotes as appropriate. o Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse. o Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. o Accurately fill customer orders as needed by retrieving requested material. o Accurately and safely load & unload trucks as needed. o Check in and put away material, verifying quantities and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized. o Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc. Show less



Cen-Tex Vocational

• Copperas Cove, Texas, United States

• Representative (Veteran Liaison) \ HVAC Instructor

  • Jul 2018 - Oct 2020

  As a Representative I performed general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office. As a HVAC instructor my job involved providing instruction in approved training curriculum and materials in accordance with central training procedures. I revises training curriculum and materials as needed, assists in student case management, employability skills, and pre-placement. I provided assessment of students through applicable monitoring and reporting processes. I ensured adherence to all safety standards and practices, including oversight, care and maintenance of facilities, equipment and materials. I assisted in the review of incentive applications and compiles necessary documentation as it relates to training curriculum, inspections, and reporting tools. I continuously promoted all energy efficiency incentive programs by building awareness and understanding of program requirements among vendors, suppliers, builders, and residential and commercial customers. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Computer Operator / Data Entry

  • Jun 2010 - Jan 2018

  The field artillery automated tactical data systems specialist leaded, supervised, and served as a member of an activity operating FAATDS in a field artillery cannon battalion, battery, platoon or higher. Establishing, Maintaining and Operating communications systems. Assisting in preparation of computer centers for operations and shutdowns. Preparing FAATDS for operations to include cabling, installations, and removal procedures. Inputs initialization data and data base information into FAATDS. Constructing and maintaining observed surveyed firing charts. Operating and performing maintenance on FAATDS equipment, section vehicles and generators associated with FAATDS. Performing crew maintenance and participating in organizational maintenance of section equipment. Show less