GCP Support Engineer

• Jun 2021 - Present

Data and Network Analyst III

• Feb 2007 - Jun 2021

Data and Network Analyst 3 (AH) Aug 2010-Now • Manage ticket volume from DNA nationally and assign Tier II as required. • Provide timely feedback to frontline DNA agents on ticket quality. • Overnight support for smartphones, roaming and mobile computing clients. • Assist with internal or multi-functional department projects or programs. • Evaluate, recommend, and implement business processes, tools, and applications that maximize productivity of the call centre team with minimum impact to our clients. Data and Network Analyst 1 May 2009-Aug2010 • Provides online troubleshooting and coverage information for TELUS Mobility clients. • Provides current network information via the Network Status Page in the Source. • Assists CBAs with client calls regarding all Data, Mike and PCS network and troubleshooting issues. • Alerts Client Care management of all Severity Level 1 network issues. Tracks, trends and reports on network issues for various departments. • Installation/configuration and connectivity support for Mobile Computing clients

Inside Sales Engineer

• Mar 2006 - Oct 2006

• Analyzing and providing RFQs based on the customer’s specifications and needs. • Interfacing with the engineering team and the OEMs to answer their specific engineering and administrative needs. • Responsible for the RMA program. • Liaising with my account managers, clients, suppliers, purchaser/ buyer, accounting and shipping departments to ensure the best possible customer service. • Participating engineering projects: o Panel PCs for CAE’s flight simulators. o Systems for Stellate in the medical industry. o Industrial systems for Pollard Banknote in the lottery industry.