Director Business Systems

• Oct 2018 - Present

At NPD, I lead the Salesforce admin and development teams to enhance and maintain our 20+ year old Salesforce instance. I manage people and develop new customizations for every monthly release. Key Achievements: * Converting our declarative workflow rules and APEX trigger code to Salesforce Flow* Created custom CPQ application to allow users to select products with customizable attributes and prices* Created revenue generation utility to track monthly subscription revenue* Created a budgeting tool to understand the gap between actual revenue and goal revenue per fiscal year* Developed integrations between Salesforce and other 3rd party systems.

Director, Salesforce Development

• Jan 2018 - Present

Salesforce Development Manager

• Apr 2016 - Dec 2017

I am responsible for all Salesforce development at the NPD group. My goal is to improve code coverage, make the code base more efficient and develop new solutions written in APEX.

Salesforce Consultant

• Apr 2016 - Jul 2016

I was a temporary consultant helping out the Ziff Davis Salesforce admin team to do declarative administration and development. Duties:* Create new fields* Update page layout* Create workflow automation rules I was a temporary consultant helping out the Ziff Davis Salesforce admin team to do declarative administration and development. Duties:* Create new fields* Update page layout* Create workflow automation rules

Salesforce Administrator

• Sep 2012 - Feb 2016

I am a Salesforce Business Analyst at 2U. I work with stakeholders to gather requirements of new and enhancements to existing functionality. I convert those user stories into technical specifications and then build out that functionality in our of our 25+ Salesforce orgs. I focus on Post Enrollment services supporting teams of Student Support, Faculty Support, Technical Support, Career Services and Placements. Also, I've integrated Clicktools Surveys, Adobe Echosign, Conga Mail Merge, and Marketo into most of the Salesforce orgs that we operate. I can setup and sync a survey with my eyes closed.

Salesforce Administrator

• Apr 2011 - Aug 2012

I was a consultant who worked with the Salesforce Center of Excellence team managing 3,000+ users across 11 Salesforce organizations. Our primary goal was to keep the system running and user management. We did a few enhancements such as a recruiting app for US financial advisors. I was a consultant who worked with the Salesforce Center of Excellence team managing 3,000+ users across 11 Salesforce organizations. Our primary goal was to keep the system running and user management. We did a few enhancements such as a recruiting app for US financial advisors.

Technical Support Tier 2

• Dec 2008 - Mar 2011

I was in Salesforce.com global support. Here, I answered every type of question customers could think of regarding Salesforce via email and phone. I got promoted to Tier 2 support which means I got the harder questions, rather than just password resets. Eventually I got focused into large financial services support answering every support case for multiple financial institutions. I was in Salesforce.com global support. Here, I answered every type of question customers could think of regarding Salesforce via email and phone. I got promoted to Tier 2 support which means I got the harder questions, rather than just password resets. Eventually I got focused into large financial services support answering every support case for multiple financial institutions.

Editor

• Mar 2008 - Mar 2008

Edited and optimized interviews of speakers and attendees of the Search Engine Strategies Conference in NYC. The pieces ranged from 30 secs to 10 minutes, featuring CEOs and Presidents of top search and advertising sites on the internet. All 69 videos were uploaded to youtube the day that they were filmed, helping to keep the interest of the attendees and spread the word of the conference. Edited and optimized interviews of speakers and attendees of the Search Engine Strategies Conference in NYC. The pieces ranged from 30 secs to 10 minutes, featuring CEOs and Presidents of top search and advertising sites on the internet. All 69 videos were uploaded to youtube the day that they were filmed, helping to keep the interest of the attendees and spread the word of the conference.

Assistant Manager of Post Production

• Jun 2006 - Nov 2007

Worked with various one week and two week workshops to edit their student projects from raw footage to finished pieces. Created final show DVDs of the projects to be sent to the students afterwards. Concentrated on documentary and narrative projects with high schoolers to adults. Worked with instructors that are industry professionals in camera lighting and sound. As assistant manager developed editor work schedule and assisted staff editors in creative projects. Worked with various one week and two week workshops to edit their student projects from raw footage to finished pieces. Created final show DVDs of the projects to be sent to the students afterwards. Concentrated on documentary and narrative projects with high schoolers to adults. Worked with instructors that are industry professionals in camera lighting and sound. As assistant manager developed editor work schedule and assisted staff editors in creative projects.

Editor/Producer

• Oct 2005 - Apr 2007

Produced, filmed and edited content for the Killington mountain TV station. Key Shows: * “Killington After Dark”, an apres-ski show about Killington nightlife. (Camera/Sound/Editor)* “The Killington Mountain Report”, a live morning show for the Killington Resort. (Camera/Lighting/Switchboard)* Local commercials (Camera/Lighting/Editor)* Bumpers, station IDs, and weather animation spots (Editor) Produced, filmed and edited content for the Killington mountain TV station. Key Shows: * “Killington After Dark”, an apres-ski show about Killington nightlife. (Camera/Sound/Editor)* “The Killington Mountain Report”, a live morning show for the Killington Resort. (Camera/Lighting/Switchboard)* Local commercials (Camera/Lighting/Editor)* Bumpers, station IDs, and weather animation spots (Editor)

Assistant manager for grounds operations at Elmore State Park

• 2005 - 2006

I worked with a team of individuals to maintain and improve the grounds keeping of the park. Also, worked in all other areas of the park management. I worked with a team of individuals to maintain and improve the grounds keeping of the park. Also, worked in all other areas of the park management.