Experience

I&I Group PLC. - iiG

• Thailand
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Specialist

  • Jun 2022 - Present



iApp Technology Co., Ltd.

• Thailand
• Software Development
• 1 - 100 Employee

• Project/ Product Manager

  • Oct 2020 - Jun 2022

  Software Project Manager - Manage, plan, schedule, monitor and assess the project initiation to ensure completion of related tasks on time and meet business objectives - Analyzed scope of the project based on competitive analysis, interviews with customers, and customer feature requests. - Participated in discussions and in presenting project reports to leadership, recommendation change and ideas. Product Manager - Studied market trends and user feedback, and extrapolated data to understand customer needs, and presented key insights to management and stakeholders - Scoped out features, created basic wireframes, and built the product roadmap for AI products. - Managed cross functional-team and stakeholder communication, and oversaw AI product development from inception to implementation



Feedback180 Co. Ltd.

• Thailand
• Software Development
• 1 - 100 Employee

• Product Manager

  • Jan 2019 - Sep 2020

• Data Scientist and Text Analytics Researcher

  • May 2016 - Jan 2019

  Data Scientist (Text Analytics Researcher) and product owner – Feedback180 Co. Ltd.• Text Analytics Researcher o Text analytics researcher.o Research and develop machine learning to analyze unstructured data. o Coordinator of Thai text analytics project.o Planning, monitor and update working plan for Text analytics Team to support core business plan.• Product Ownero Able to persuasive customer with presentation and explanation of product or service. o Take lead of scrum teams as the product owner.o Plan and prioritize product feature backlog and development product.o Research and analyze market, the users, and roadmap for the product.o Owning the development of new data systems and processes and ensure these are utilized effectively within the team, identifying continual areas of improvement.• ChatBot o Chatbot storyline and call flow specialist.o Implementation for Chatbot using Microsoft bot framework.o Applied Text analytics engine to chatbot.• Social Listening and Monitoring o Product owner and Text analytics specialist.o Track and make suggestions for ways to improve upon KPIs (Key Performance Indicators)• (NIA): Take lead of Digital Thai Text Analytics for Customers Experience Application (นวัตกรรมวิเคราะห์ข้อความ (Text Analytics) เชิงธุรกิจเสียงสะท้อนของลูกค้ารูปแบบแอปพลิเคชัน (P0932)) project supported by National Innovation Agency.• (ITAP): Take lead of Development of an Information Extraction System for Customer Satisfaction Reviews (การพัฒนาระบบสำหรับการสกัดสารสนเทศของบทวิจารณ์ความพึงพอใจด้านการบริโภคและการบริการ) project supported by National Science and Technology Development Agency.• (CMMI) Developer for qualified project of "CMMI Level 3 Appraisal": OISHI, OBEC and PAC.