Experience

Costco IT

• Junior Graphic Designer



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Jr. Graphic Designer | COSTCO Information Technology |

  • Jul 2021 - Present

  • Develop both black-white and full-color graphics, visuals, or audio images for product illustration logos and videos, generating 5% revenue increases monthly / quarterly /annually. • Generate 50+ graphic, slide templates, and presentation materials weekly/ monthly and as needed for the Chief executive officer, vice president, directors, and project manager, ensuing eye-catching and accurate products used in critical sale pitches and presentations. • Contribute design ideas in early planning stages with customers, IT team, and project managers. • Complete in-depth product design tests with the help of different software, models, and design systems. • Develop print materials such as brochures, banners, and signs. • Created designs and collaborated with the technical team to complete over 20 projects. • Work with clients to gather and define requirements, establish scopes, and manage project milestones. • Create digital image files for use in digital and traditional printing methods.• Designed website layouts, templates, and unique branded looks. • Creates promotional materials concepts such as direct mail letters, postcards, posters, signage, brochures, flyers, direct mail, annual reports, and other marketing materials to communicate features and benefits of products and services offered.



Delaware State University

• United States
• Higher Education
• 700 & Above Employee

• Graphic Designer Internship | Delaware State University |

  • Aug 2019 - Jun 2021

  • Assisted the Technical Communications Department and school with various duties • Designed graphics for websites, logos, and promotions for marketing purposes. • Promoted school's events by designing marketing materials such as posters, digital invites, and brochures. • Prepared images to coincide with social and blog posts. • Designed marketing brochures and wrote website copy. • Made corrections, refined rag, and touched up photos to increase Sales by 10%. • Concepting projects and active participation in critiques • Designed information graphics and presentations for various departments • Researched inspiration, materials, merchandise, and production methods • Designed offline communications pieces such as posters, brochures, and packaging • Designed materials and environmental graphics for office spaces and events.



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Customers Services Representative | COSTCO WHOLESALE |

  • Jan 2017 - Aug 2019

  • Served as a Part-time and Summer employee to provide direct customer support to over 50+ internal and 1000 + external customers. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Consulted with outside parties to resolve discrepancies and create expert solutions. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Evaluated account and service histories to identify trends, using data to mitigate future issues. • Answered constant flow of customer calls with minimal wait times. • Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.