Desktop Support Engineer

• Feb 2023 - Present

IT Logistics Technician

• Nov 2021 - Jan 2023

Diagnosing & resolving hardware issues related to SOP & proposing amendments to company procedure to ensure improved efficiency & time-savings during daily operations to achieve the highest level of customer satisfaction. Timely preparation of MacOS, Windows, iOS, Android systems & other IT hardware for employee usage within critical time windows to reduce employee down-time, as well as data backup, inventory management & basic maintenance of all used & stored IT hardware. Troubleshooting of various Tier-1 technical issues related to IT Hardware as one of the first triage points, and if necessary, efficient delegation & escalation of varying customer requirements & requests to the relevant parties while ensuring effective inter-team cooperation for speedy resolution. Daily management of stocks, logistics flow & other requests for Meta offices, often requiring basic data analysis for efficient use of IT inventory across Meta offices in Singapore. Contracted by DSV Solutions Pte Ltd Show less

Military Police

• Oct 2019 - Nov 2021

Intelligence Analysis Incident Response & Management Ops Planning & Risk Assessment Enforcement Intelligence Analysis Incident Response & Management Ops Planning & Risk Assessment Enforcement

Multimedia Experience Designer

• May 2018 - Aug 2018

-Designed graphics & UX, and worked on corporate video projects -Bug-fixing & troubleshot on Unity Game Engine Project -Worked on 360 experience projects -Researched trends in corporate VR consumption -Designed graphics & UX, and worked on corporate video projects -Bug-fixing & troubleshot on Unity Game Engine Project -Worked on 360 experience projects -Researched trends in corporate VR consumption

Omni-Channel Sports Advisor

• Jun 2016 - Jun 2017

-Proposed & effected facing change to improve customer experience based on feedback -Analyzed customer consumption and proposed cross-department product pairings -Provided customers with product advice & customized solutions as per their requirements -Troubleshot customer issues with in-house or related products -Managed & maintained stock levels for assigned department -Proposed & effected facing change to improve customer experience based on feedback -Analyzed customer consumption and proposed cross-department product pairings -Provided customers with product advice & customized solutions as per their requirements -Troubleshot customer issues with in-house or related products -Managed & maintained stock levels for assigned department