Experience

Boston College - Woods College of Advancing Studies

• United States
• Higher Education
• 1 - 100 Employee

• Admissions Assistant

  • Mar 2021 - Present

  -Manage day-to-day operations of Admissions Office -Provide excellent customer service to prospective students and their families -Help organize and manage information sessions -Manage collection of application materials -Review, verify, and assess applications -Help issue I-20 materials to international students -Help manage and deliver marketing campaigns -Manage day-to-day operations of Admissions Office -Provide excellent customer service to prospective students and their families -Help organize and manage information sessions -Manage collection of application materials -Review, verify, and assess applications -Help issue I-20 materials to international students -Help manage and deliver marketing campaigns



Tufts Health Plan

• United States
• Insurance
• 700 & Above Employee

• Member Service Representative

  • Jul 2020 - Mar 2021

  -Received and responded to a high volume of incoming telephone calls from members, prospective members, employers, and internal Tufts HP staff. -Efficiently and effectively processed member calls. -Met or exceeded department established key performance indicators. -Adhered to assigned schedules to ensure appropriate phone queue coverage. -Demonstrated strong written (e.g., documents calls accurately and comprehensively) and verbal skills. -Employed active listening skills, demonstrated patience and empathy, handled difficult customers tactfully, courteously and professionally. -Strived for improved efficiency for processing member issues. -Interacted and formed contacts with other Tufts HP departments in order to resolve issues. -Participated in initiatives and/or responded to requests for help to contribute to team and department success. -Assisted in mentoring new staff as directed. -Assisted with department projects as needed. Show less



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Assistant Manager

  • Jul 2019 - Jun 2020

  • Increased revenue by persuading upper management to sell spiked seltzers and Allagash.• Improved inventory management and operational efficiency by implementing additional storage for alcohol in select locations of the stadium to keep up with demand.• Incorporated customer suggestions and complaints to improve the company’s operations.• Served as a liaison with company representatives from Coca-Cola and Anheuser-Busch to maintain successful and professional relationships.

• Student Manager

  • May 2016 - Jul 2019

  • Lead a team of student workers to inspire them to complete their tasks in a timely, professional, and fun manner in order to enhance their productivity in a fast-paced environment.• Improved customer and employee satisfaction by maintaining a healthy and efficient work environment.• Managed inventory by ensuring efficient breaking down of food and beverage deliveries.

• Food Runner

  • Aug 2014 - May 2016

  • Restocked and delivered food and beverages to concession stands in a quick and efficient manner.• Proved to management my leadership skills by running food and beverages throughout the entire basketball arena as the only employee.