Dante Guillen
Senior IT Program Manager at Prodapt Consulting- Claim this Profile
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Español Native or bilingual proficiency
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Ingles Full professional proficiency
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Bio
Jhonny Chavez
It is a pleasure to recommend Dante for Program Management activities for his Leadership, Eye for Detail and unwavering support to the team. First of all, Dante demonstrates charisma and a broad knowledge of different industries. As a technical translator/software engineer at Prodapt, I had the pleasure of working with Dante as a Program Manager.
Alejandro Requiz
Dante is a great Project Manager. He has extensive experience as a project leader in a wide variety of industries, from technology to oil. He is a man with a great capacity for decision making, in highly complex environments. I know Dante for more than 20 years, and have acted both as a supplier and as a collaborative partner on several business projects. I can say, without any doubt, that he is a person applied to the achievement of objectives, careful with details, efficient in the estimation of delivery times, organized and methodical, client oriented, able to establish an effective communication with customers, and proactive in the presence of challenges and difficulties. He also always keeps learning of all of the new technologycal and management trends. I strongly recommend Dante for any project leadership role.
Jhonny Chavez
It is a pleasure to recommend Dante for Program Management activities for his Leadership, Eye for Detail and unwavering support to the team. First of all, Dante demonstrates charisma and a broad knowledge of different industries. As a technical translator/software engineer at Prodapt, I had the pleasure of working with Dante as a Program Manager.
Alejandro Requiz
Dante is a great Project Manager. He has extensive experience as a project leader in a wide variety of industries, from technology to oil. He is a man with a great capacity for decision making, in highly complex environments. I know Dante for more than 20 years, and have acted both as a supplier and as a collaborative partner on several business projects. I can say, without any doubt, that he is a person applied to the achievement of objectives, careful with details, efficient in the estimation of delivery times, organized and methodical, client oriented, able to establish an effective communication with customers, and proactive in the presence of challenges and difficulties. He also always keeps learning of all of the new technologycal and management trends. I strongly recommend Dante for any project leadership role.
Jhonny Chavez
It is a pleasure to recommend Dante for Program Management activities for his Leadership, Eye for Detail and unwavering support to the team. First of all, Dante demonstrates charisma and a broad knowledge of different industries. As a technical translator/software engineer at Prodapt, I had the pleasure of working with Dante as a Program Manager.
Alejandro Requiz
Dante is a great Project Manager. He has extensive experience as a project leader in a wide variety of industries, from technology to oil. He is a man with a great capacity for decision making, in highly complex environments. I know Dante for more than 20 years, and have acted both as a supplier and as a collaborative partner on several business projects. I can say, without any doubt, that he is a person applied to the achievement of objectives, careful with details, efficient in the estimation of delivery times, organized and methodical, client oriented, able to establish an effective communication with customers, and proactive in the presence of challenges and difficulties. He also always keeps learning of all of the new technologycal and management trends. I strongly recommend Dante for any project leadership role.
Jhonny Chavez
It is a pleasure to recommend Dante for Program Management activities for his Leadership, Eye for Detail and unwavering support to the team. First of all, Dante demonstrates charisma and a broad knowledge of different industries. As a technical translator/software engineer at Prodapt, I had the pleasure of working with Dante as a Program Manager.
Alejandro Requiz
Dante is a great Project Manager. He has extensive experience as a project leader in a wide variety of industries, from technology to oil. He is a man with a great capacity for decision making, in highly complex environments. I know Dante for more than 20 years, and have acted both as a supplier and as a collaborative partner on several business projects. I can say, without any doubt, that he is a person applied to the achievement of objectives, careful with details, efficient in the estimation of delivery times, organized and methodical, client oriented, able to establish an effective communication with customers, and proactive in the presence of challenges and difficulties. He also always keeps learning of all of the new technologycal and management trends. I strongly recommend Dante for any project leadership role.
Credentials
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Adding Value through Diversity (2020)
LinkedInOct, 2023- Oct, 2024 -
LinkedIn Learning Highlights: Project Management
LinkedInOct, 2023- Oct, 2024 -
CEO Excellence: The Six Mindsets of Exceptional Leaders (Book Bite)
LinkedInSep, 2023- Oct, 2024 -
Leading with a Growth Mindset
LinkedInSep, 2023- Oct, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInJul, 2023- Oct, 2024 -
Developing Your Emotional Intelligence (2017)
LinkedInJul, 2023- Oct, 2024 -
Diversity, Inclusion, and Belonging
LinkedInJul, 2023- Oct, 2024 -
IT Service Management Foundations: Measures and Metrics
LinkedInJun, 2023- Oct, 2024 -
Six Sigma: White Belt
LinkedInJun, 2023- Oct, 2024 -
Artificial Intelligence and Business Strategy
LinkedInFeb, 2023- Oct, 2024 -
Scrum Master
Scrum ManagerAug, 2019- Oct, 2024 -
AWS Cloud Practitioner Essentials
Amazon Web Services (AWS)Sep, 2018- Oct, 2024 -
AWS Cloud Practitioner Security
Amazon Web Services (AWS)Sep, 2018- Oct, 2024 -
AWS Cloud Practitioner Essentials: Architecting
Amazon Web Services (AWS)Aug, 2018- Oct, 2024 -
ITIL & COBIT Diploma
UCAB - Universidad Católica Andrés BelloFeb, 2010- Oct, 2024 -
KANBAN CERTIFIED
Scrum ManagerOct, 2019- Oct, 2024 -
LEAN CERTIFIED
Scrum ManagerOct, 2019- Oct, 2024 -
Design Thinking to Develop Innovative Ideas
Udemy
Experience
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Prodapt Consulting
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Netherlands
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Telecommunications
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100 - 200 Employee
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Senior IT Program Manager
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Jul 2022 - Present
I am currently performing as Program manager responsible for the service delivery & implementation of IT Operations services for the customer Liberty Communications Puerto Rico, closely working with leadership team to ensure our business & service objectives and delivery are understood and aligned to satisfy and delight the customer. I have articulated service implementation scope, planning of WBS, resource allocation, identified risks and mitigation, assumptions, milestones, issues, providing visibilities of blockers, dependencies and reporting to stakeholders to ensure execution is on track and deviations attended. Regularly doing trade-off and facilitating communication path to reach agreements. I keep working in conjunction with other project teams (Delivery, QA, Business) to ensure that the new Full Stack implemented in production environment ( Salesforce, Nokia Flow-one, Matrixx, Aria) is stable, bugs are effectively identified by our team and escalated with proper Mean Time to Attend and Meantime to Response KPIs. I proactively work to identify growth opportunities in new and existing customers ensuring that Prodapt is viewed as a valuable business partner. I do strategic planning to define action plans to achieve goals/objectives, tracking the OKRs and KPIs or even implementing them, optimizing processes or redefining new ones, doing continuous GAP analysis, providing a clear roadmap to direct/align teams to achieve goals short, mid, long term.I also perform the following tasks as part of my delivery: Assessing the value that teams are delivering to the businessCollaborating with stakeholders to identify barriers to service delivery success. Weekly Status Reporting Service Assurance management ( CSI, Remediation action, Risk management). Developing strategies and gaining leadership approval for action plans. Show less
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Senior IT Program Manager
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Feb 2020 - Present
I have delivered IT Services for VTR/Liberty Latin America (Chile) as Project & Program manager, Responsible for overseeing Infrastructure, Applications, Billing, and SOX support teams, from transference of service, implementation project management, and stabilization of operations. I have implemented processes to track the efficiency of service delivery, driving process optimizations, setting comprehensive goals for performance and growth, and establishing policies that promote company culture and vision. I provided Gap analysis, risks identification & remediation, dependencies, milestone and strategic planning to align service objectives with business needs, defining, coordinating, executing actions plans to provide the best support service based on functional/expectations in Billing, IT infra, and Applications of Oracle Full Stack Platform (SIEBEL, BRM, OSM) known as ANDES Platform. Did collaborate effectively with leadership team to develop and implement plans for the operational infrastructure of systems, policies, processes, and staff, promoting communication among colleagues for the benefit of information flow and to curb any problems that arise. Overseeing daily operations of the company and the work of officers and regularly writing and submitting reports to the management in all matters of importance." Show less
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Production Operations Manager
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Jul 2017 - Jul 2019
Managed the business operations related with publicity & advertisement monitoring services, with a team of 33 persons, mainly focussed on mitigating risks, resource allocations, effective priority assessments and providing coaching for team members to achieve optimal performance. I led a digital transformation project by performing process engineering and design thinking with productive team, used business process modeling approach that increased 15% efficiency of operations and improved customer delivery service. Performed consultancy for the business evaluation of technology investment, in which I participated in Las Vegas NAB Show, doing research for emerging IT and technology trends best suited for the business, this included feasibility assessment, commercial vendor relationship, and vendor negotiations. Acted as Product Owner for artificial intelligence (AI) automatic brand recognition software, identifying customer needs and producing appropriate product backlog with scrum team. I led an organizational culture project to integrate and promote a healthy working environment, shifting from knowledge based to process based approach and treating team members with a motivating spirit. Show less
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Information Technology Project Manager
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May 2014 - May 2017
• Development and implementation of commercial strategies and sales B2B for product portfolio of the company. Managed Qlik View & Sense Business Intelligence Project for two mayor banks (Banco de Venezuela & Banco Mercantil) • Managed the Microsoft Dynamics ERP project implementation for Digitel (mayor telecomm provider) • Managed an industrial tilapia production line implementation project in Panama City. • Managed a business intelligence/analytics (BI & BA) projects for public research companies. Show less
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Creative Management Solutions C.A
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United Kingdom
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Accounting
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Director of Information Technology
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Jun 2012 - Feb 2014
Implemented the overall strategy for the B2B portfolio. Built effective partnerships with international suppliers ensuring better and stronger business relationships. Developed and led the Sales/Marketing team achieving 18% growth and 10% profitability. Portfolio of B2B projects : Planning, design and implementation of a toy manufacturing plant, within budget and scope boundaries.. This included traveling to China for vendor assessment, business case creation, vendor negotiations, technical scope and economic feasibility. Call center infrastructure and technology back office project, with a multi functional team of developers and integrators, for a private opinion research company. This included design and implementing Web based technology, Cisco Webex Cloud Platform, Salesforce and Qlik View software platforms. Design, development & implementation of a VoIP automatic Poll Survey Web System for a client. For this project I decided to oursource the development team in India and managed the remote team. I used Scrum Methodology and Agile approach to provide the best value for the customer. I performed as technology consultant as well for this proyect, dealing with hardware vendor management myself and acquiring the infraestructure in USA. Show less
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Information Technology Service Delivery Manager
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Sep 2009 - Jun 2012
Responsible for leading the satellite network technical team in a high performance environment, ensuring customer service delivery, infrastructure scalability, defining and monitoring the tech area´s budget and efficient use of resources. I managed a satellite network migration project for the company within budget, scope and time deliverables ( 1.2 MM USD). I faced mayor budget constraints during negotiations with vendor and managed to solve complex issues related to logistics, satellite network bandwidth availability and implementation of VSAT stations for customers. Show less
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Soguintec C.A
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Venezuela
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Telecommunications
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Project Manager
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Feb 2007 - Aug 2009
I led the project management office for the engineering, procurement and construction of the following infrastructure main projects: • Military Base for the Ministry of Defense of Malabo. • Police Station base for the Ministry of the National Security of Malabo. • Presidential guard base for the Ministry of Defense of Malabo. I achieved a successful customer relationship with government entities that leveraged the coordination and paperwork, obtaining the building permits required to ensure the construction would execute on time. I co-created with CEO and stakeholders, a productive driven culture with core values to ensure the right talents would stay in the company in spite of difficult working conditions with local contractors. Show less
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Leadcom LTD
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China
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Project Manager
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2006 - 2007
I led the project for the GSM/EDGE Network Rollout , “Movistar/Telefonica”, in the Andes Region, Venezuela. The project scope consisted of : 1. The implementation of 178 TSS (Technical Site Survey) 2. The implementation of 178 Base Transceiver Station (BTS) brand Nokia Siemens Network. During this project, I managed all aspects of the planning, execution and controlling phases for 10 contractor teams across a wide area in the Andes region, provided weekly status reports to stakeholders of Nokia and Telefonica , managed risks and issues encountered during the execution within time and budget boundaries. Show less
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ZTE Corporation
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China
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Telecommunications
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700 & Above Employee
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Project Manager
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Mar 2005 - Jun 2006
I managed a CDMA 450M Access Network project for a customer in the government sector ( CVG Telecom) that consisted of the engineering, planning and execution of mayor base transceiver stations across a wide area network. I achieved the roll out within budget, time and scope/quality requirements. For CADAFE ( Electrical State Company), I led an SDH network and DWDM Infraestructure complex projects with ZTE technology equipment. The project consisted of the engineering, the planning, execution and controlling, with the participation of large number of contractors. My mayor achievement was the coordination across different teams and technical disciplines involved. I also had a mayor role negotiating with customer key decision players to ensure issues could be addressed appropriately within the time boundaries. Show less
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Linkline C.A.
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Venezuela
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Telecommunications
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1 - 100 Employee
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Service Project Manager
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2004 - 2005
I led the engineering team department with mayor success in the engineering, planning, and implementation of complete microwave systems (Alcatel 9600 USY SDH, NeraPasolink) for Cantv customer. I managed different projects ranging from technical site surveys, path survey, design and delivery of engineering reports to telcos, leading a team in office and outside locations. I elaborated commercial offers and managed technical bids with PDVSA and CANTV clients. I performed a mayor maintenance and installation projects for the HDSL Infraestructure for Cantv within time frame. Show less
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Baker Energy de Venezuela, C.A.
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Chemical Manufacturing
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1 - 100 Employee
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Telecommunications Engineer
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2002 - 2004
• I was responsible for the technical operations of designing, installing, upgrading, configuring, and supporting the Cisco network infrastructure, including repairing LAN, WAN and SCADA networks for telemetry. • I prepared budgets for WAN/LAN integration projects and collaborated with the coordination and supervision of 3er party subcontractors. • I performed research and evaluation analysis reports for the technical manager, dealing with new technologies that would meet the IT and telecomm technical objectives. Show less
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Intesa
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Business Consulting and Services
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Computer and software support engineer
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Jan 2000 - Jan 2002
I performed the network maintenance, operational and application support, LAN/WAN configurations to reduce downside of servers. I designed and coordinated the implementation of LAN/WAN Cisco Upgrade projects to the network infrastructure. Assigned to British Petroleum office, responsible for the installation, maintenance, and troubleshooting of Cisco Networks, VPN, Firewall, and VoIP solutions. Proven track record of success in performing engineering operations for upstream and downstream PDVSA sites. Show less
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Education
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2014 - 2017
Universidad Católica Andrés Bello
Master of Business Administration - MBA ( Thesis in progress), Business Administration and Management, General -
2011 - 2011
Universidad Católica Andrés Bello
Management of Information Technology, COBIT & ITIL -
2010 - 2010
Universidad Metropolitana (VE)
Project Management Programe, Project Management -
1994 - 2001
Universidad YAcambu
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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