Experience

MRE Consulting

• United States
• Business Consulting and Services
• 100 - 200 Employee

• IT Managed Services Operations Manager

  • Mar 2023 - Present

  Houston, Texas, United States Oversees providing inspired leadership for the operation of the organization's line of business, making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. Responsible for ensuring all the tech team is delivering the commitments under the managed services agreements.



InterLinc Mortgage

• United States
• Financial Services
• 200 - 300 Employee

• Director Of Information Technology

  • Oct 2020 - Mar 2023

  Houston, Texas, United States Key Qualifications & Responsibilities • Effectively managed organization, network, primary line-of-business application, and cloud infrastructure for a fast-growing company. • Leads team of 9 IT professionals: including back-end developers, software engineers, and support staff for 500+ employees across branches in multiple states. • IT project management and development (AWS Migration, Workspace Migration, File Server Migration, RingCentral VoIP Rollout) • Reviews and negotiates… Show more Key Qualifications & Responsibilities • Effectively managed organization, network, primary line-of-business application, and cloud infrastructure for a fast-growing company. • Leads team of 9 IT professionals: including back-end developers, software engineers, and support staff for 500+ employees across branches in multiple states. • IT project management and development (AWS Migration, Workspace Migration, File Server Migration, RingCentral VoIP Rollout) • Reviews and negotiates contracts maximizing savings while managing $1M IT budget. • Maintains secure network environment and cybersecurity (SentinelOne, ProofPoint, Mimecast, Sumo Logic, Rapid7 IDR, InsightVM, NinjaRMM) • Achieves near zero downtime while managing and maintaining disaster recovery systems through backups and replication to offsite locations. • Analyze complex business needs and recommends strategic technical solutions to C-suite. • Create, maintain, and enforce Business Continuity Plan and Information Security Policy. • Ensured efficiency, effectiveness, and viability of all IT systems. Key Achievements • Led successful migration to AWS Cloud & Workspaces for a 31% cost savings and more efficient IT Infrastructure. • Increased efficiencies within IT Department by reprioritizing team functionality and department initiatives. Show less



Starrex International, Ltd.

• United States
• Real Estate

• Director Of Information Technology

  • Sep 2019 - Oct 2020

  Houston, Texas, United States Key Qualifications & Responsibilities • Manages team of 4 individuals including systems admin, 3 helpdesk support specialists. • Provides direction, guidance, and training to IT staff. • Manages multiple projects simultaneously (i.e., phone system migration, Amazon workspace migration, company onboard/ offboard system) • Manages and tracks $800K IT budget and all expenses within the department. • Implemented and led the migration of the company to Amazon WorkSpaces. • Led… Show more Key Qualifications & Responsibilities • Manages team of 4 individuals including systems admin, 3 helpdesk support specialists. • Provides direction, guidance, and training to IT staff. • Manages multiple projects simultaneously (i.e., phone system migration, Amazon workspace migration, company onboard/ offboard system) • Manages and tracks $800K IT budget and all expenses within the department. • Implemented and led the migration of the company to Amazon WorkSpaces. • Led migration of existing (on-prem) phone systems to RingCentral cloud-based PBX. • Weekly meetings with the IT department/ discuss project progress and issues. • Manages and negotiates contracts for all 3rd party vendor relationships, Amazon Web Services, Mimecast, Microsoft Azure, Dell. • Develop and update IT standards and policies designed to streamline desktop and software support. • Created annual IT Business Continuity Plan and Information Security Policy. Key Achievements • Successfully migrating entire company to Amazon Workspaces. • Effectively consolidated software solutions saving the company $65,000 annually. Show less



AmCap Mortgage, LTD

• United States
• Financial Services
• 200 - 300 Employee

• Director Of Information Technology

  • May 2018 - Oct 2020

  Houston, Texas, United States • Manages team of 9 individuals including systems architect, systems admin, helpdesk manager, helpdesk support specialists, encompass manager, encompass support specialists. 4 direct reports. • Manages multiple budgeted projects simultaneously (i.e. phone system, server migration, new accounting system, negotiate updated Mimecast contract). • Initiated executive migration of Amazon Workspaces from local to remote. Technical duties included setting up new AWS with email accounts, backing… Show more • Manages team of 9 individuals including systems architect, systems admin, helpdesk manager, helpdesk support specialists, encompass manager, encompass support specialists. 4 direct reports. • Manages multiple budgeted projects simultaneously (i.e. phone system, server migration, new accounting system, negotiate updated Mimecast contract). • Initiated executive migration of Amazon Workspaces from local to remote. Technical duties included setting up new AWS with email accounts, backing up local data, restoring data via Amazon Workdocs, installing peripherals; printers, scanners. (only point of contact for support executives at our Sister company). • Managed all IT vendor relationships; Mimecast, VoIP, AWS, Azure, Dell, Cabling. Negotiates related contracts and created annual IT business plan and budget. • Prepare and present large-scale projects to the board of directors including the CEO, COO and President (Most recent; $27K phone system solution saving the company $18K annually). • Weekly planning meetings with management (Company “C-level” executives). • Develop IT standards and policies designed to streamline desktop and software support. • Main point of support for shareholders and execs for Sister company (Some requiring more hands-on). • Coordinated with the Compliance and Accounting department audits. • Created and managed SharePoint Intranet page (Posting important updates to employees and staff). • Implemented and led migration of new 2012 R2 domain controller Amazon EC2 instance. Set up all user accounts, computer accounts and mailboxes.

• Helpdesk Manager/ Network Administrator

  • May 2014 - May 2018

  Houston, Texas Area • Leads Helpdesk team of three • Supports network integrity, systems monitoring, review event logs for max up time • Create & sustain network and systems documentation • Asset Management via Dell Kace • Spin up AWS EC2 Instances • Conduct Office 365 Exchange administration • Azure SaaS solutions (AD/SSO) • Provide network and systems support for enterprise level operations • Create queues and ticketing workflow Dell KACE ticketing system • Dell SonicWALL firewall… Show more • Leads Helpdesk team of three • Supports network integrity, systems monitoring, review event logs for max up time • Create & sustain network and systems documentation • Asset Management via Dell Kace • Spin up AWS EC2 Instances • Conduct Office 365 Exchange administration • Azure SaaS solutions (AD/SSO) • Provide network and systems support for enterprise level operations • Create queues and ticketing workflow Dell KACE ticketing system • Dell SonicWALL firewall installation • Lead the creation of and roll out for SharePoint Intranet site • Lead Office 365 email migration • Lead file server migration • Assisted with AmCap website design • Conducts regular server backups using N2W Datto secure cloud • Created and maintains Network topology, Business Continuity Plan, Information Security Plan

• Helpdesk Manager/ Network Administrat

  • May 2014 - May 2018

  Houston, Texas, United States • Leads Helpdesk team of 3. • Main customer service technical lead always making sure our SLA is met. • Create queues and ticketing workflow Dell KACE ticketing system. • Custom reporting in Dell KACE ticket system. • Supports network integrity, systems monitoring, review event logs for max up time. • Create & sustain network and systems documentation. • Asset Management via Dell Kace. • Conduct Office 365 Exchange administration. • Azure SaaS solutions… Show more • Leads Helpdesk team of 3. • Main customer service technical lead always making sure our SLA is met. • Create queues and ticketing workflow Dell KACE ticketing system. • Custom reporting in Dell KACE ticket system. • Supports network integrity, systems monitoring, review event logs for max up time. • Create & sustain network and systems documentation. • Asset Management via Dell Kace. • Conduct Office 365 Exchange administration. • Azure SaaS solutions (AD/SSO). • Provide network and systems support for enterprise level operations. • Dell SonicWALL firewall installation. • Lead the creation of and roll out for SharePoint Intranet site. • Lead Office 365 email migration (via Migration Wiz). • Conducts regular server backups using Backup Exec. • Created and maintains Network topology, Business Continuity Plan, Information Security Plan.



Cristacurva

• Mexico
• Construction
• 1 - 100 Employee

• System Administrator

  • Oct 2013 - May 2014

  Houston, Texas Area • Supported customers in distribution center, local store and corporate office in Houston area • Supported all workstations, thin clients, laptops, tablets, Motorola POS devices, VoIP phones, network printers • Managed Cisco ASA 5500 Router • Managed Cisco ASA Firewall • Troubleshooting issues with LAN/WAN wireless networks • Supported at the network level including switches, routers and access points • On-call 24/7/365



PCA SKIN

• United States
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Infrastructure Technician

  • Jun 2012 - Oct 2013

  Scottsdale, Arizona • Install, maintain, and troubleshoot all hardware including desktops, laptops, printers, phones, etc. • Managed servers, including IIS Web server, Exchange server, and file, print and AD servers • Managed and maintained network router and switches, access points and guest routers • Diagnose and troubleshoot all issues for 150+ users, including remote sales team



Dunlap & Magee Property Management

• United States
• Real Estate
• 1 - 100 Employee

• Helpdesk Technician

  • Aug 2010 - Dec 2011

  Scottsdale, Arizona • Provides Desk side and Remote support of desktop technology platforms. • Provides effective queue and ticket management. • Perform software install pushes using remote access tools. • Provides effective production support including accurate problem identification, troubleshooting, and ticket documentation.



KPMG

• Canada
• Accounting
• 700 & Above Employee

• Tax Processor

  • Jan 2003 - Oct 2010

  Tempe, Arizona Assemble, process tax returns; keep track of client activity in the ATLAS and GoSystem programs. Create reports for each due date; lost client reports; locator reports created to catch inactive locators. Ordering supplies for busy season; office activities such as processing returns; copies and assembling.



United States Army

• Cavalry Scout

  • Aug 1999 - Aug 2002

  Colorado Springs, Colorado Area Army, Active: Specialist 4, Skill Level 10- Leads crew members, serves as a member of an observation and listening team; enemy strength and equipment; used maps; map symbols; navigate on ground used compass and distinguished topographic features; led in firing crew-served weapons; performed first aid, applied field sanitation methods.