Experience

Beecoming

• United States
• Software Development
• 1 - 100 Employee

• Co-founder & CEO

  • Aug 2021 - Present

  San Ramon, California, United States An EdTech platform that brings the quality higher education to the world at an affordable price. StEP 2022 Spring Cohort Skydeck Pad-13 2021 Fall Cohort CITRIS Foundry 2021 Fall Cohort UC LAUNCH Accelerator 2021 Spring Cohort



SAP

• Germany
• Software Development
• 700 & Above Employee

• Solutions Architect

  • Oct 2020 - Aug 2021



SAP SuccessFactors

• United States
• Software Development
• 700 & Above Employee

• Customer Solution Adoption Architect

  • Dec 2017 - Oct 2020

  San Francisco Bay Area Act as a hub between customer implementation projects, partners and back office organizations like development, professional services, and customer support. Contribute continuous improvement of SAP HCM products and services, taking the product from validation of customer deployment. Recommend product changes for the development, starting from the experience on the ground to influence the product determined by results at customer sites. Establish and maintain close contacts… Show more Act as a hub between customer implementation projects, partners and back office organizations like development, professional services, and customer support. Contribute continuous improvement of SAP HCM products and services, taking the product from validation of customer deployment. Recommend product changes for the development, starting from the experience on the ground to influence the product determined by results at customer sites. Establish and maintain close contacts to all community members, especially customers, solution and product managers, development, quality assurance, support, consulting, sales and partners.

• Lead Application Engineer

  • Mar 2015 - Dec 2017

  San Francisco Bay Area As first hire in SSF office helped build SAP Cloud Operation HCM Application team of 7 full-time employees Led 5 to 6 simultaneous cloud operation projects teams to improve overall system stability and availability, including: o Managed Solr upgrade project across 19 worldwide datacenters for 2500+ SAP SuccessFactors customers. o Ensured SAP cloud HCM solution production system capacity handled 12 million logins per day in peak season. o Identified root… Show more As first hire in SSF office helped build SAP Cloud Operation HCM Application team of 7 full-time employees Led 5 to 6 simultaneous cloud operation projects teams to improve overall system stability and availability, including: o Managed Solr upgrade project across 19 worldwide datacenters for 2500+ SAP SuccessFactors customers. o Ensured SAP cloud HCM solution production system capacity handled 12 million logins per day in peak season. o Identified root cause and resolved 3-month running highly-escalated issue, helped Asia Pacific & Japan region’s largest customer meet project timeline and avoided $1M potential financial loss. Mentored new hires, built centralized training materials from the ground up, re-designed current training program and improved 200% of training time for new hires to be able to perform daily job responsibilities Built & Led global, the two virtual teams (consisting of 50+ global team members) for iContent & Akamai product; established the end-to-end process to provide 24/7 coverage and automated manual work

• Solution Expert - Fellowship RIG

  • Apr 2017 - Nov 2017

  San Francisco Bay Area Fellowship program: Work as Solution Expert in SAP Successfactors Regional Implementation Group



SAP

• Germany
• Software Development
• 700 & Above Employee

• Senior Technical Quality Manager

  • Feb 2013 - Mar 2015

  Bentonville, AR Selected to be one of first 6 team members to provide dedicated onsite support to SAP’s largest North American client; later helped to expand front office team to provide comprehensive coverage for customer issues Advanced to Global Escalation Lead, resolving complex issues using root cause analysis and coordinating corrective efforts with internal teams, to ensure SOX compliance and avoid government penalty Served as Onsite Service Team Lead, collecting requirements from… Show more Selected to be one of first 6 team members to provide dedicated onsite support to SAP’s largest North American client; later helped to expand front office team to provide comprehensive coverage for customer issues Advanced to Global Escalation Lead, resolving complex issues using root cause analysis and coordinating corrective efforts with internal teams, to ensure SOX compliance and avoid government penalty Served as Onsite Service Team Lead, collecting requirements from customer and aligning onsite SAP experts with client needs Prepared written report of achievements, risks, and action plans for quarterly engagement meetings with the customer’s CIO

• Support Consultant

  • Dec 2010 - Jan 2013

  APJ & North America Alleviated critical global escalation to help China’s largest electronic retailer avoid $30M per day financial loss Earned team lead responsibilities to help Chinese state-owned mining and energy company go live on schedule and fixed $2B+ financial data inconsistency Supported multi-national SAP subsidiaries’ customers including routine rotation work in North America Nominated to mentor group of 50+ young talent on remote service delivery projects Built and established new SAP… Show more Alleviated critical global escalation to help China’s largest electronic retailer avoid $30M per day financial loss Earned team lead responsibilities to help Chinese state-owned mining and energy company go live on schedule and fixed $2B+ financial data inconsistency Supported multi-national SAP subsidiaries’ customers including routine rotation work in North America Nominated to mentor group of 50+ young talent on remote service delivery projects Built and established new SAP Shanghai office library to solidify deep technical knowledge; library still in use today



...ability

• Germany
• Civic and Social Organizations

• Software Support Specialist

  • Jul 2009 - Dec 2010

  United States Ensured application performance met system requirements and designed solutions to improve existing ERP software Collaborated with engineering and QA to ensure high performance of software functions and technical features