Danny Neira
Developer Support Engineer at Warp- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Professional working proficiency
Topline Score
Bio
Credentials
-
VMware vSphere 6.7 Foundations
VMwareOct, 2020- Sep, 2024 -
CodeCamp - Software Development Certificate
LaunchCodeDec, 2017- Sep, 2024 -
CS50x - Computer Science Certificate
Miami Dade CollegeDec, 2015- Sep, 2024
Experience
-
Warp
-
Latvia
-
Design Services
-
1 - 100 Employee
-
Developer Support Engineer
-
Aug 2022 - Present
• Provide timely response and updates to user issues across all channels. ( Github, Discord, Front ) • File and sync user issues into our internal tracking system. ( Linear ) • Reproduce bugs and list down test cases for every issue before they make it to engineering. • Organize issues so that they are easy for users to find and Warp engineers to understand the impact. • Update troubleshooting instructions in our documentation so users can help themselves. • Improve the feedback collection and response process to be more scalable.
-
-
-
VMware
-
IT Services and IT Consulting
-
Technical Support Engineer II - Cloud Management
-
Sep 2021 - Aug 2022
• Delivered technical support for enterprise IT automation tools. ( vRealize Automation & Orchestrator )• Worked to resolve production issues in On-Premise or SaaS environments.• Collaborated with global teams and mentored less tenured engineers.• Researched and reproduced issues to resolve cases relating to VMware and 3rd party integrations.• Maintained a high level of proficiency in all relevant technologies.• Documented all technical inquiries and customer interactions.
-
-
Technical Support Engineer - System Operations
-
Sep 2020 - Sep 2021
• Supported an global enterprise customer base's virtualized infrastructure.
-
-
-
acceleration
-
United States
-
Marketing and Advertising
-
1 - 100 Employee
-
Desktop and Systems Support Engineer
-
Jun 2019 - Sep 2020
• Supported Mac & PC end-users in the Americas and EMEA regions. • Performed server installs, configuration, updates, and maintenance. ( Hyper-V, Server 2016 ) • Deployed common roles on virtualized Windows servers. ( AD, DNS, DHCP, RDS ) • Improved & automated Business processes. ( Power Automate ) • Coordinated hardware upgrades & repairs, managed the asset register and software access. • Generated IT training material, documentation, and provided IT Intros to new staff. • Supported Mac & PC end-users in the Americas and EMEA regions. • Performed server installs, configuration, updates, and maintenance. ( Hyper-V, Server 2016 ) • Deployed common roles on virtualized Windows servers. ( AD, DNS, DHCP, RDS ) • Improved & automated Business processes. ( Power Automate ) • Coordinated hardware upgrades & repairs, managed the asset register and software access. • Generated IT training material, documentation, and provided IT Intros to new staff.
-
-
-
CompassMSP
-
United States
-
IT Services and IT Consulting
-
100 - 200 Employee
-
IT Support Specialist
-
Mar 2018 - Jun 2019
• Supported managed service networks and systems in SMB environments. • Completed and documented managed service and break-fix tickets. • Ensured operational recovery and redundancy under SLA. • Troubleshoot network equipment and client / server connectivity. ( TCP/IP ) • Performed patching, upgrades, repairs, backups, and maintenance on managed systems. • Maintained and configured VoIP hardware and software systems. • Supported managed service networks and systems in SMB environments. • Completed and documented managed service and break-fix tickets. • Ensured operational recovery and redundancy under SLA. • Troubleshoot network equipment and client / server connectivity. ( TCP/IP ) • Performed patching, upgrades, repairs, backups, and maintenance on managed systems. • Maintained and configured VoIP hardware and software systems.
-
-
-
Freelance
-
Egypt
-
Human Resources
-
1 - 100 Employee
-
IT Support Technician
-
Mar 2015 - Mar 2018
• Provided remote and on-prem system support and general troubleshooting. • Performed workstation maintenance, backups, and user state migrations. • Configured and supported business critical software. • Automated software installs, upgrades, and system clean up. • Implemented security, virus removal, and end-user best practices. • Provided remote and on-prem system support and general troubleshooting. • Performed workstation maintenance, backups, and user state migrations. • Configured and supported business critical software. • Automated software installs, upgrades, and system clean up. • Implemented security, virus removal, and end-user best practices.
-
-
Education
-
2015 - 2015
Miami Dade College
CS50x, Computer Science -
2017 - 2017
LaunchCode
LC101 CodeCamp, Computer Science -
2004 - 2009
Miami Dade College
Computer and Information Systems
Community
