Danny Marx
Senior Salesforce Consultant at Fíonta- Claim this Profile
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Topline Score
Bio
Zachary Rodman
Danny Marx is one of the best people I have worked with in my 20+ year career. When he started at United Way Worldwide, Danny instantly became indispensable to our team's success. He and I worked closely on a number of projects and I was constantly impressed--not just by his considerable technical skill, but by his ingenuity, creativity and commitment to always doing right by our customers. Danny is not one to be artificially constrained by the exact language in his job description either. He is a problem solver willing to go above and beyond to create positive value for his team and our customers. One example of this is that Danny stepped up to lead an Einstein Analytics integration into our Salesforce Support Community. This complex and difficult initiative was not mandated by anyone; he did it because it was the right thing to do. Danny is open-minded and easy to work with. He is a great teammate and I enthusiastically recommend him for any position requiring intelligence, self-direction, team work and leadership.
Bertus Tempelhoff
Danny is the embodiment of the Agile Development Process. He's constantly iterating on existing processes, seeing if they can be improved or replaced with a better one. He's never one to accept the status quo, knowing that change is necessary to move forward. He's not afraid to fail fast, learn from it and build on that and try again. I've worked with him for the past eight years: he is a stand-up guy, honest, hard-working, congenial and easy-going.
Zachary Rodman
Danny Marx is one of the best people I have worked with in my 20+ year career. When he started at United Way Worldwide, Danny instantly became indispensable to our team's success. He and I worked closely on a number of projects and I was constantly impressed--not just by his considerable technical skill, but by his ingenuity, creativity and commitment to always doing right by our customers. Danny is not one to be artificially constrained by the exact language in his job description either. He is a problem solver willing to go above and beyond to create positive value for his team and our customers. One example of this is that Danny stepped up to lead an Einstein Analytics integration into our Salesforce Support Community. This complex and difficult initiative was not mandated by anyone; he did it because it was the right thing to do. Danny is open-minded and easy to work with. He is a great teammate and I enthusiastically recommend him for any position requiring intelligence, self-direction, team work and leadership.
Bertus Tempelhoff
Danny is the embodiment of the Agile Development Process. He's constantly iterating on existing processes, seeing if they can be improved or replaced with a better one. He's never one to accept the status quo, knowing that change is necessary to move forward. He's not afraid to fail fast, learn from it and build on that and try again. I've worked with him for the past eight years: he is a stand-up guy, honest, hard-working, congenial and easy-going.
Zachary Rodman
Danny Marx is one of the best people I have worked with in my 20+ year career. When he started at United Way Worldwide, Danny instantly became indispensable to our team's success. He and I worked closely on a number of projects and I was constantly impressed--not just by his considerable technical skill, but by his ingenuity, creativity and commitment to always doing right by our customers. Danny is not one to be artificially constrained by the exact language in his job description either. He is a problem solver willing to go above and beyond to create positive value for his team and our customers. One example of this is that Danny stepped up to lead an Einstein Analytics integration into our Salesforce Support Community. This complex and difficult initiative was not mandated by anyone; he did it because it was the right thing to do. Danny is open-minded and easy to work with. He is a great teammate and I enthusiastically recommend him for any position requiring intelligence, self-direction, team work and leadership.
Bertus Tempelhoff
Danny is the embodiment of the Agile Development Process. He's constantly iterating on existing processes, seeing if they can be improved or replaced with a better one. He's never one to accept the status quo, knowing that change is necessary to move forward. He's not afraid to fail fast, learn from it and build on that and try again. I've worked with him for the past eight years: he is a stand-up guy, honest, hard-working, congenial and easy-going.
Zachary Rodman
Danny Marx is one of the best people I have worked with in my 20+ year career. When he started at United Way Worldwide, Danny instantly became indispensable to our team's success. He and I worked closely on a number of projects and I was constantly impressed--not just by his considerable technical skill, but by his ingenuity, creativity and commitment to always doing right by our customers. Danny is not one to be artificially constrained by the exact language in his job description either. He is a problem solver willing to go above and beyond to create positive value for his team and our customers. One example of this is that Danny stepped up to lead an Einstein Analytics integration into our Salesforce Support Community. This complex and difficult initiative was not mandated by anyone; he did it because it was the right thing to do. Danny is open-minded and easy to work with. He is a great teammate and I enthusiastically recommend him for any position requiring intelligence, self-direction, team work and leadership.
Bertus Tempelhoff
Danny is the embodiment of the Agile Development Process. He's constantly iterating on existing processes, seeing if they can be improved or replaced with a better one. He's never one to accept the status quo, knowing that change is necessary to move forward. He's not afraid to fail fast, learn from it and build on that and try again. I've worked with him for the past eight years: he is a stand-up guy, honest, hard-working, congenial and easy-going.
Credentials
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Salesforce Certified Business Analyst
SalesforceNov, 2022- Nov, 2024 -
Salesforce Certified Nonprofit Cloud Consultant
SalesforceAug, 2021- Nov, 2024 -
Salesforce Certified Service Cloud Consultant
SalesforceJan, 2021- Nov, 2024 -
Salesforce Certified Administrator
SalesforceJan, 2018- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteFeb, 2018- Nov, 2024
Experience
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Fionta
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Salesforce Consultant
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Aug 2021 - Present
-Lead client discovery sessions to understand mission and current systems and analyze functional and technical requirements, and design / train on custom and standard Salesforce solutions. -Document business processes and build into streamlined solutions taking advantage of Salesforce automation and pre-designed components and packages. -Develop and deploy complex Salesforce configurations in NPSP, Sales Cloud, Service Cloud, Marketing Cloud, Tableau Analytics, and more. -Train clients on out-of-the-box and custom functionality in Salesforce. -Use experience with associations and nonprofits to provide industry best practice process and troubleshooting support.
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United Way
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United States
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Non-profit Organization Management
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700 & Above Employee
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Director Customer Success, Enterprise Support
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Jul 2020 - Jul 2021
• Oversaw implementation and either directly or indirectly led the United Way Worldwide configuration of Service Cloud, Self-Service Communities, Knowledge Base, Analytic Dashboard, etc. to empower world-class customer support and success across the suite of United Way products. • Partnered with multiple internal product teams within United Way Worldwide to adopt standard service SOP, following ITIL best practices, resulting in clear product-specific service metrics and measurable increase in customer satisfaction and trust. • Worked with United Way Worldwide’s enterprise architecture and shared services teams to migrate data and functions across local United Way member offices to a centralized Salesforce instance integrating Sales, Service, Marketing, Community, Analytics, 3rd party applications, and more.
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Director Customer Success, Salesforce Philanthropy Cloud
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Aug 2018 - Jul 2021
• Directed multiple decentralized teams of tier 1+ support agents, located in different countries, to provide customer service to 300k+ users and administrators from 200+ companies running internal CSR campaigns resulting in over $50 million given in 2 years.• Coordinated with Salesforce.org Philanthropy Cloud product team to analyze 1000+ monthly service requests to identify trends and prioritize key areas for development and enhancement.
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Hostelling International USA (HI USA)
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United States
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Hospitality
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100 - 200 Employee
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Head of Digital Products
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Jan 2016 - Aug 2018
• Promoted to transform the company into a more robust, efficient, and community-focused organization by pinpointing needs, procuring systems, shaping processes, and implementing the latest, user-friendly technologies. • Defined technical and digital strategies to improve ROI and advance the mission. Built a top-performing technology/digital team. • Recruited and managed a team of subject matter experts to develop standardized Salesforce applications, workflows and data-standards as well as operating procedures to improve Membership, Event Management, Resource Development, and Volunteer Services. • Standardized and migrated tens of millions of records from legacy databases to a centralized Salesforce CRM.
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National Director of Engagement
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Apr 2014 - Jan 2016
• Led efforts to establish continuity in program quality, reporting practices, and coordination of staff, volunteers, and global partners at 30+ locations nationwide. • Trained 100 full-time staff and 200+ volunteers to implement and deliver 30k+ programs to 600k+ hostel guests and local community members in the first 2 years of the newly established program criteria and reporting standards. • Developed internal-facing online knowledge-management community to share and co-create resources, trainings, and best practices. • Launched and led global coordination of annual program to commemorate the United Nations Day of Peace. Grew the program from 40 U.S. events (in the first year) to hundreds of events in 30+ countries worldwide by year 3.
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Assistant Director of Community Outreach
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May 2010 - Apr 2014
Accomplishments include- Development of an interactive, knowledge-management hub to share resources, trainings, and best practices in-house.- Launch of a program to commemorate the United Nations Day of Peace. Grew the program from 40 U.S. events (in the first year) to hundreds of events in 30+ countries worldwide.
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Power Shift Network
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Non-profit Organization Management
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1 - 100 Employee
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Online Director
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Apr 2009 - May 2010
• Developed platforms, practices, and trainings to assist in the coordination of conferences, clean energy advocacy, and Get Out the Vote efforts in over 500 communities across the country. • Managed the CRM behind the 2008 Power Vote campaign pledge process used nationwide on over 400 campuses to recruit over 500k supporters, segment and organize signatories by district, and inspire calls to action. • Managed the Power Shift national website to promote the largest youth conference to date. Functions included registration for 13k participants, active coordinated ride-sharing, integrated conference content and scheduling, and more.
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Online Organizer
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Aug 2008 - Apr 2009
- Crafted compelling social media to appeal to targeted audiences and developed secondary calls to action (letters to editors, petitions, online polls) to drive up political engagement at the local and national levels.- Delivered training on campaign social media efforts to drive awareness while maintaining a consistent brand.
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Peace Corps
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United States
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International Affairs
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700 & Above Employee
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Peace Corps Volunteer
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Jun 2005 - Aug 2007
• Partnered with Mongolian and international non-governmental organizations to build a program that delivered direct aid and education to individuals and families. • Conducted in-depth community assessments and assisted in the development and nation-wide roll out of a life skills course and curriculum for Mongolian youth. • Partnered with Mongolian and international non-governmental organizations to build a program that delivered direct aid and education to individuals and families. • Conducted in-depth community assessments and assisted in the development and nation-wide roll out of a life skills course and curriculum for Mongolian youth.
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Winter Park Resort
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United States
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Travel Arrangements
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200 - 300 Employee
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Server
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Sep 2004 - Apr 2005
Meeting amazing people from around the world and helping them live their dreams. Meeting amazing people from around the world and helping them live their dreams.
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Education
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University of Richmond
Certificate, Customer Experience -
University of Wisconsin-Madison
Anthropology -
University of Wisconsin-Madison
Integrated Liberal Studies, Cultural Anthropology -
Winona State University
Adventure Tourism and the Environment, Leadership and Group Dynamics, Experiential Learning
Community
