Danny Gingerich
National Installation and Implementation Manager at Luxer One – Package Lockers & Automated Package Rooms- Claim this Profile
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Bio
Kelsey Ciupak Martin
Danny is the ideal team player and the type of person/professional that everyone wants on their team. He is an inspirational leader who puts forth his best efforts day in and day out. He builds trust and loyalty inside and outside of his group. Danny excels in his position at Luxer One and exhibits an extremely high level of productivity. He and his team produce a high volume of work while consistently maintaining high standards. He manages vendors and re-seller partners with expertise, giving the immediate help that is needed but also teaching them how to find and use the tools they need to succeed in the future. Danny is a true asset to Luxer One and I am grateful for the opportunity to work with and learn from him over the years.
Paul Platz
Danny is the best boss I’ve ever had. He is a fantastic leader who fosters an environment of positive growth, trust, and respect. Although he was in a different state, he always was aware of what it was that was happening in each area and worked proactively to anticipate needs. He created a camaraderie between his employees and a supportive, team environment even though we were also only remotely connected. Danny is an excellent listener and took the time to understand what it was that I needed and then constructively helped my goals and more in a short period of time.
Kelsey Ciupak Martin
Danny is the ideal team player and the type of person/professional that everyone wants on their team. He is an inspirational leader who puts forth his best efforts day in and day out. He builds trust and loyalty inside and outside of his group. Danny excels in his position at Luxer One and exhibits an extremely high level of productivity. He and his team produce a high volume of work while consistently maintaining high standards. He manages vendors and re-seller partners with expertise, giving the immediate help that is needed but also teaching them how to find and use the tools they need to succeed in the future. Danny is a true asset to Luxer One and I am grateful for the opportunity to work with and learn from him over the years.
Paul Platz
Danny is the best boss I’ve ever had. He is a fantastic leader who fosters an environment of positive growth, trust, and respect. Although he was in a different state, he always was aware of what it was that was happening in each area and worked proactively to anticipate needs. He created a camaraderie between his employees and a supportive, team environment even though we were also only remotely connected. Danny is an excellent listener and took the time to understand what it was that I needed and then constructively helped my goals and more in a short period of time.
Kelsey Ciupak Martin
Danny is the ideal team player and the type of person/professional that everyone wants on their team. He is an inspirational leader who puts forth his best efforts day in and day out. He builds trust and loyalty inside and outside of his group. Danny excels in his position at Luxer One and exhibits an extremely high level of productivity. He and his team produce a high volume of work while consistently maintaining high standards. He manages vendors and re-seller partners with expertise, giving the immediate help that is needed but also teaching them how to find and use the tools they need to succeed in the future. Danny is a true asset to Luxer One and I am grateful for the opportunity to work with and learn from him over the years.
Paul Platz
Danny is the best boss I’ve ever had. He is a fantastic leader who fosters an environment of positive growth, trust, and respect. Although he was in a different state, he always was aware of what it was that was happening in each area and worked proactively to anticipate needs. He created a camaraderie between his employees and a supportive, team environment even though we were also only remotely connected. Danny is an excellent listener and took the time to understand what it was that I needed and then constructively helped my goals and more in a short period of time.
Kelsey Ciupak Martin
Danny is the ideal team player and the type of person/professional that everyone wants on their team. He is an inspirational leader who puts forth his best efforts day in and day out. He builds trust and loyalty inside and outside of his group. Danny excels in his position at Luxer One and exhibits an extremely high level of productivity. He and his team produce a high volume of work while consistently maintaining high standards. He manages vendors and re-seller partners with expertise, giving the immediate help that is needed but also teaching them how to find and use the tools they need to succeed in the future. Danny is a true asset to Luxer One and I am grateful for the opportunity to work with and learn from him over the years.
Paul Platz
Danny is the best boss I’ve ever had. He is a fantastic leader who fosters an environment of positive growth, trust, and respect. Although he was in a different state, he always was aware of what it was that was happening in each area and worked proactively to anticipate needs. He created a camaraderie between his employees and a supportive, team environment even though we were also only remotely connected. Danny is an excellent listener and took the time to understand what it was that I needed and then constructively helped my goals and more in a short period of time.
Experience
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Luxer One – Package Lockers & Automated Package Rooms
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United States
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Real Estate
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National Installation and Implementation Manager
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Jul 2017 - Present
Responsible for National installation processes and experience. -Third party relations -Installation training development -Floor-plan review and development -Installation procedural development -Technical writing for installation and repair manual library -Performance tracking and analytics -R&D on developing products -Launch and implementation of new product lines Responsible for National installation processes and experience. -Third party relations -Installation training development -Floor-plan review and development -Installation procedural development -Technical writing for installation and repair manual library -Performance tracking and analytics -R&D on developing products -Launch and implementation of new product lines
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A&E Factory Service
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United States
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Consumer Services
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1 - 100 Employee
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Field Operations Manager
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Nov 2015 - Jul 2017
Management of 20-30 traveling direct reports who repair refrigeration, laundry, cooking, tractor, water heater, and home entertainment products and appliances. Direct report management, sales management, inventory and supply management, route management, and customer satisfaction. Structural change implementation, employee retention, recruiting, hiring, safety and claims management. Management of 20-30 traveling direct reports who repair refrigeration, laundry, cooking, tractor, water heater, and home entertainment products and appliances. Direct report management, sales management, inventory and supply management, route management, and customer satisfaction. Structural change implementation, employee retention, recruiting, hiring, safety and claims management.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Remote Operations Manager
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Oct 2012 - May 2015
Corporate based management of 22 remote support direct reports serving four states. Supervised workforce that assisted clients with technology related needs on site, over the phone, and through chat. Call and chat queue analytics. Fleet management. Asset management. Inventory and supply management. Technical and procedural training. Employee development. Client satisfaction. Business result management. Client base growth. Brand culture representation, protection and livelihood.• Consistently delivered client experience score above 91, which led company performance.• Improved employee experience from the 200’s to top 50 in company and highest in services sector.• Supported development and implementation of new business model that launched across nation. Adopted by CEO and launched to over 600 associates. Significantly increased services profitability and position profitability.• Analyzed remote system performance and functionality which improved performance metric data and decreased client abandonment rates. Associates increased help time by one third person per hour.
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Services Fulfillment Manager
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Sep 2008 - Oct 2012
Managed 26 traveling direct reports who assisted clients on site with computer and home theater related needs. Provided P and L management, direct report management, sales management, inventory and supply management, route management, workforce scheduling, and routing.• Consistently ranked #1 Top Performing Field Manager.• Improved store and field communication resulting in mutually beneficial relationships between employees along with consistent client experiences. Client satisfaction raised from mid 80’s to 90 and above. • Tested market for business services and new capabilities resulting in successful launch of in- home solutions sales, increased employee skills and services offerings, and increased headcount due to success.• Developed and presented marketing meetings which increased employee efficiency and improved consistency of skills and client experience.• Supported market leadership expansion as Leadership and Administrative Trainer for Northern California, Central California, and Northern Nevada markets. Resulted in creation of centralized leadership for each market and a consistent set of expectations.
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Best Buy
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Retail
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700 & Above Employee
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Home Theater Supervisor
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Sep 2007 - Aug 2008
Supervised retail sales team of 15 employees in department that consisted of Home Audio, Video, Furniture, Surveillance, and Accessories. Responsible for sales and services goals, department functionality, merchandising, employee experience, client experience, inventory management, and scheduling.• Improved department morale and associate experience by holding educational meetings, hands on demonstrations, and sharing of best practices.• Built and maintained operational rhythm to ensure inventory was replenished at fast pace. Stock was always on hand which ensured ability to close sales. Resulted in increase in close rate.• Trained employees on plan which utilized ordering channels more effectively and closed more sales.
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Mobile Installation Manager
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Jun 2000 - Aug 2007
Managed automotive accessory shop with six technicians. Installation of car audio, video, alarms, custom lighting, and reverse cameras. Delivered customer service, sales, technical support, P&L management, claims management, training, inventory management, display functionality, and supply management.• Improved parts ordering process resulting in ability to consistently meet or exceed utilization and revenue goals.• Reduced installation claims over 50% by improving invoice completion, providing additional technical training, and by having all employees obtain Mobile Electronics Certified Professional certifications.
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Media Specialist
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Jun 1999 - Jun 2000
Assisted clients with inquiries, stocked inventory, completed inventory counts and reports, warehouse inventory intake and organization, merchandising, electronic display functionality, and cashier support.
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Monterey Beach Hotel
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United Kingdom
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Hospitality
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Banquet Set Up Manager
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1994 - 1998
Managed large Banquet set up operation with 5 employees and up to 15 supporting team members and managers. Banquet operations for business meetings, trade shows, weddings, and related food services. Responsible for 7 banquet rooms furniture and AV set up design. Provided implementation, operation, and maintenance of these mapped designs and rooms. Inventory management of furniture, supplies, and AV equipment. Shared responsibility for sales and services goals. Additional responsibility for department functionality, employee experience, client experience, workforce scheduling, and technical support.
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Education
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1999 - 2002
Santa Rosa Junior College
Associate’s Degree, Electronics and Music
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