Danny Worner

Telecom Engineer at Triad Financial Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Spring, Texas, United States, US
Skills

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Bio

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Credentials

  • Getting started with Zoom Administration
    Zoom
    May, 2023
    - Nov, 2024
  • Networking on z/OS - Foundations
    IBM
    Jan, 2023
    - Nov, 2024
  • Talkdesk Academy | Admin
    Talkdesk
    Jun, 2023
    - Nov, 2024
  • Talkdesk Academy | Advanced Admin
    Talkdesk
    Jun, 2023
    - Nov, 2024
  • Talkdesk Academy | Supervisor
    Talkdesk
    Jun, 2023
    - Nov, 2024

Experience

  • Triad Financial Services, Inc.
    • United States
    • Financial Services
    • 200 - 300 Employee
    • Telecom Engineer
      • May 2023 - Present

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Mainframe Host Network Engineer
      • Jul 2021 - May 2023

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Global Telecom Contact Center Services Engineer
      • Jan 2015 - Jul 2021

      Call center Engineer for Avaya call center before migrating to AWS Connect.

    • Global telecom operations
      • Mar 2014 - Jan 2015

      operations role supporting global call center.Avaya Call centerAvaya IVRAvaya Interaction Center

    • Incident Response Center - Voice Analyst
      • May 2013 - Mar 2014

      Supported Global Call center and back office telecom.

  • The Reynolds and Reynolds Company
    • United States
    • Software Development
    • 700 & Above Employee
    • Telecommunication Engineer
      • Jul 2008 - Apr 2013

      Support global telecom for 2000 agent call center across multiple PBXs. Support global telecom for 2000 agent call center across multiple PBXs.

  • Universal Computer Systems
    • Software Development
    • 1 - 100 Employee
    • Corporate Telecom Engineer
      • Jan 2005 - Jul 2008

      Support Telecom cabling as well as support transition from Rolm to Cisco Callmanager.

    • Desktop Support Technician
      • Nov 2002 - Jan 2005

      Desktop support while training new team on previous responsibilities.

    • Internal Install and Repair
      • Nov 2000 - Nov 2002

      Support users hardware needs - serial printers, CRT terminals, Mainframe. Infrastructure support: Access Control, Telecom and Network cable install, security systems

Community

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