Experience

Virgin Hotels Las Vegas

• United States
• Hospitality
• 1 - 100 Employee

• Executive Assistant

  • Jun 2021 - Present



Waldorf Astoria Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Administrator

  • Aug 2018 - Jun 2021



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Front Office Administrator

  • Apr 2018 - Aug 2018

• Communication Services Supervisor

  • Apr 2016 - Apr 2018

• Front Office Supervisor/Night Manager

  • Jun 2015 - Aug 2016

• Front Office Supervisor

  • Apr 2014 - Apr 2016

• Guest Services Agent

  • Jun 2013 - Apr 2014



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Dec 2009 - May 2013

  • Responsible for customer service for 5-Diamond Hotel• Resolved customer complaints• Reservation and billing responsibilities• Concierge/PBX duties• Streamlined office practices for greater efficiency• Designated Trainer

• Lead Spa Receptionist

  • Aug 2007 - Dec 2009

  • Ensured quality customer service• Processed reservations for guest services• Managed staff schedules• Generated guest complaint/recovery and task reports• Ordered spa and office supplies• Trained new employees

• Lead Pool Attendant

  • Feb 2006 - Aug 2007

  • Responsible for providing efficient and professional pool-side service to hotel guests• Ensured care, cleanliness, and condition of all pool equipment and furniture• Ensured proper set-up of pool stations and completion of side work on a daily basis• Ensured safety of guests• Trained new employees