Experience

Central State Bank

• United States
• Banking
• 1 - 100 Employee

• Credit Officer

  • Dec 2022 - Present



Toyota North America

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Lease Experience Supervisor

  • May 2019 - Dec 2022

  Develop and execute training courses to improve on product knowledge and selling techniques to drive retention back to the originating dealership. Coach team members to ensure effective, efficient, and customer-oriented handling of communications with customers and dealers. Focus on continuous improvement and implementing strategies to streamline business processes and workflows. Supervise the onboarding process of new hires / supervisors.

• Credit Supervisor

  • Feb 2017 - May 2019

  Cultivated and enhanced strong relationships with Toyota owners and finance directors to help drive market share growth. Strategized and managed dealer portfolios to ensure performance aligned within established guidelines. Provided direct supervision/coaching to the credit and funding team and was tasked with creating a more sales driven environment to ensure Toyota Financial remained the top lender of choice.

• Credit Analyst

  • Feb 2014 - Feb 2017

  Analyzed deal structure, credit data and financial statements to determine the degree of risk in extending credit on retail and lease offerings. Investigated high risk deals to ensure all policies and procedures met business standards. Developed and maintained strong dealer relations to increase market share penetration.

• Customer Loyalty Advocate

  • Aug 2010 - Feb 2014

  Field inbound and outbound calls from customers approaching their lease maturity. Responsible for building strong customer rapport and delivering first in class service to enhance the overall customer experience. Accountable for building excitement around the brand and creating urgency for customers to speak with dealers, while persuading them to remain in the Toyota family. Trained / mentored new hires; managed escalation line to assist other associates with dissatisfied customers and provide a resolution while maintaining a positive business and work relationship. Show less



Veridian Credit Union

• Banking
• 300 - 400 Employee

• Personal Banker

  • Apr 2007 - Aug 2010

  Open new memberships/accounts and cross-sold products and services to members. Collaborated with the business development team to enhance and cultivate new business relationships within the community. Worked with innovation team to develop and incorporate new ideas to enhance products, services and member experience. Open new memberships/accounts and cross-sold products and services to members. Collaborated with the business development team to enhance and cultivate new business relationships within the community. Worked with innovation team to develop and incorporate new ideas to enhance products, services and member experience.