Experience

SMASH Inc

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Account Coordinator

  • Mar 2023 - Present

  Learn from and support the Account Managers in executing successful campaignsAssist the Account Managers throughout the year and pre-convention lead-upServe as the main point of contact between SMASH! and external stakeholdersRegularly check emails and provide professional customer service to exhibitorsKeep track of all communication with exhibitors for record purposesPerform administrative tasks such as processing applications and issuing invoicesProcess exhibition applications during online registration and confirm details with vendors via emailProvide support to exhibitors leading up to, during, and after the convention, including answering queries and providing updates.Exhibitors Managed - 2023AnimechaSoy Toy ClubCombat SydneyDreamie ClothingFudan Stationary Glitch productionsJackson Caspersz ArtJapan Local Government Centre (CLAIR Sydney)Matcha 15Patches ParadiseShazbots CollectablesTrainerHubYuto Toy Show less

• Tournaments Coordinator - Gaming

  • Feb 2020 - Mar 2023

  Pre-Event Day Responsibilities:Organising tournamentsCoordinating with the Exhibitors and Sponsors Department for prizes, sponsorship, and stakeholder/community engagementStaffing for tournamentsTournament advertising e.g. social media, pamphlets etc. in conjunction with the Marketing DepartmentTournament and gaming stage scheduling in collaboration with the Gaming Stage Coordinator and Stage Events TeamLiaise with Stage Events team and Gaming Stage Coordinator to source an MC for gaming stageLiaising with Stage Events Team and Production for stage content Event Days ResponsibilitiesManaging tournament staffLiaising with stakeholders on the daySignups and registrationTroubleshooting equipmentManaging attendee expectationsGaming stage and tournament area managementAssist in setup and pack down of gaming areaCommunicating with staff and crew Show less

• Gaming Coordinator

  • Feb 2017 - Feb 2020

  Assisted in the organisation and operation of the Games section for the SMASH! convention.Pre-Convention Tasks included:-Drafting and Scheduling volunteer rosters-Assisted with Section training of Volunteers(~25 people)On the day,I was the assistant section coordinator.Allocated tasks over the two day convention include:-Organising and assisting with set-up/pack up of venue with volunteers-Monitoring Staff and Crew to ensure they take their breaks-Following up on queries presented by attendees-Following event specific run sheets-Assisted in providing on the day training of volunteers on general policy and rules as well as software usage-Setting up of stream for a tournament-Communication with other departments via radio-Assisting Exhibitors with setting up equipment for the convention. Show less



Mwave Australia

• Australia
• Retail
• 1 - 100 Employee

• Warranty and Returns Officer

  • Mar 2021 - Present

  Process faulty items(Warranty and DOA )to vendors, both domestic and internationalProcess and advise of any discrepancies in stock(Inventory, Open-Box/Refurbished or New replacements)Provide updates to customers on the status of their RMA's or sort immediately where applicableprocess refunds, credit or replacement orders for customersEscalate cases where necessary to other departments/external parties where required

• Warranty & Returns Front Counter Technician

  • Mar 2021 - Mar 2021

  Provide updates to customers on the status of their RMA's or sort immediately where applicableprocess refunds, credit or replacement orders for customersEscalate cases where necessary to other departments/external parties where requiredTest, record and update the customer and on internal notes on the testing results/condition of the unit on receive where necessary.

• Warehouse Casual

  • Aug 2018 - Mar 2021

  General warehouse duties include:-Organising and combining multiple orders where applicable-Scanning items received from supplier into customer orders or back into inventory.-Pick, pack and dispatch of customer orders-Cleaning up scanning station and warehouse when required.-Receiving and signing off on deliveries from suppliers -Liaise with product managers if there are any issues via Trello and Skype-Handover of customer orders to couriers-Assist in EOFY Stocktake Show less


Summoners'​ Society
• Australia
• Spectator Sports
• 1 - 100 Employee
• Community Events Team Member

  • Feb 2021 - Jun 2021


The Japan Foundation

• Japan
• Government Relations Services
• 1 - 100 Employee

• Volunteer

  • Oct 2015 - Nov 2019

  2015-The Japan Foundation(Japanese Film Festival Classics) 2015-The Japan Foundation (Japan Film Festival Pre-Festival & Festival Volunteer) 2015-The Japan Foundation (Matsuri in Sydney: Japan Foundation Stall Volunteer) 2016-The Japan Foundation (Talk Event - AfterLandscapes: Designing in Uncertainty) (Receptionist/Usher) 2016 -The Japan Foundation (Dyeing the Australian Environment Opening Night) (Opening night receptionist) 2016–The Japan Foundation (Japanese Film Festival Pre-Festival & Festival Volunteer) 2017-Japan Foundation (Talk Event – The Future of AI in the Arts) (Receptionist) 2017-Japan Foundation (Japanese Film Festival Pre-festival and Main Program Volunteer) 2018-Japan Foundation (Anime Architecture Opening Night Volunteer) 2018-Japan Foundation (Behind the scenes with Anime artist Hiromasa Ogura) (Volunteer) 2018-Japan Foundation (Japanese Film Festival Fringe Volunteer) 2018-Japanese Film Festival (Classics Program Volunteer) 2018-Japanese Film Festival(Main Program Volunteer) 2019- Japanese Film Festival(Japanese Film Festival Pre-festival and Main Program Volunteer) Show less



Madman Entertainment

• Australia
• Movies and Sound Recording
• 1 - 100 Employee

• Volunteer

  • Mar 2019 - Mar 2019

  Assist Attendees with Enquires Scan and direct Attendees for Guest signings Assist Attendees with Enquires Scan and direct Attendees for Guest signings


ESL - Turtle Entertainment
• Intel Extreme Masters Sydney - Volunteer

  • May 2018 - May 2018


SMASH Inc.

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • Apr 2014 - Aug 2016

  2014(Ticketing Crew) 2015(Anisong Crew) 2016(TCG-Trading Card Game Crew) 2014(Ticketing Crew) 2015(Anisong Crew) 2016(TCG-Trading Card Game Crew)