Experience

Winston-Salem State University

• Higher Education
• 700 & Above Employee

• Network Analyst

  • Sep 2016 - Present



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Telecom Services Operations Analyst

  • Jun 2013 - Sep 2016



Telecom Analysts

• Field Engineer

  • Mar 2013 - Jun 2013



Novant Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Telecom Analyst

  • 2008 - 2013

  * Installed and maintained Inter-tel, Shoretel and Nortel telephone systems and administered Avaya, Octel, and Aura voicemail systems for the Piedmont and Coastal regions of North Carolina. * Responsible for servicing 5 hospitals and several hundred physician practices, outpatient facilities, and support facilities. Hospitals utilized Nortel CS1000 systems ranging in size from 1,000 to 4,000 phones. Practices utilized several different system types and manufacturers. * Project managed installation of system for newly constructed Brunswick Hospital. Maintained detailed project plan, coordinated external vendor support and internal team support. Provided on-site supervision for 6 months prior to facility opening. Show less



VERSA TECHNOLOGIES, INC.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • 2007 - 2008

  * Installed and serviced Inter-tel telephone systems, Cisco and Adtran LAN and WAN switching and routing equipment. * Presented solutions to prospective clients to aid sales team. * Provided desktop support for small business solution clients utilizing Windows XP, Office 2007, and Windows Small Business Server. * Set up Universal Remote Control Panels, Polycom and Tandberg Video Conferencing equipment for clients' conference rooms. * Installed and serviced Inter-tel telephone systems, Cisco and Adtran LAN and WAN switching and routing equipment. * Presented solutions to prospective clients to aid sales team. * Provided desktop support for small business solution clients utilizing Windows XP, Office 2007, and Windows Small Business Server. * Set up Universal Remote Control Panels, Polycom and Tandberg Video Conferencing equipment for clients' conference rooms.



Inter-Tel Technologies, Inc.

• Winston-Salem, NC

• Systems Engineer

  • 1998 - 2007

  * Installed and service Inter-Tel telephone systems, Cisco and Adtran LAN and WAN switching and routing equipment. * Installed structured cabling - CAT5, CAT6, 110, 66 and Patch Panel head end terminations. * Trained other technicians on Inter-Tel systems and telecommunications best practices. * Served on 24/7 on-call support team with rotated schedule. * Installed and service Inter-Tel telephone systems, Cisco and Adtran LAN and WAN switching and routing equipment. * Installed structured cabling - CAT5, CAT6, 110, 66 and Patch Panel head end terminations. * Trained other technicians on Inter-Tel systems and telecommunications best practices. * Served on 24/7 on-call support team with rotated schedule.



Advance Auto Parts

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • 1997 - 1998

  * Ensured staff met store goals and customer needs in a courteous fashion. * Ensured staff met store goals and customer needs in a courteous fashion.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Fire Controlman Technician

  • 1991 - 1997

  * Supervised eight personnel in maintenance, operation and repair of two radar guided gun systems. * Position required secret security clearance. * Supervised eight personnel in maintenance, operation and repair of two radar guided gun systems. * Position required secret security clearance.