Experience

Surf or Sound Realty

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Executive Vice President, Business Development

  • Apr 2022 - Present

• Vice President of Operations and Business Development

  • Feb 2020 - Present

  -Directly responsible for strategic planning and execution of Operations, Business Develpment and Client Retention -Reports directly to the CEO of the company-Collaboration with Accounting, Marketing, Reservations Sales and Hiring Depts to ensure Surf or Sound’s goals are being met or exceeded.-Assisting CEO in the company's overall mission, values, and strategic goals.-Leading, mentoring, directing, and evaluating the work of Dept Managers-Contributing to reservations sales initiatives, strategic business development plans, client satisfaction and retention and the profitability of the company as determined by the company's strategic goals.-Assisting CEO in maximizing the company's operating performance and achieving its financial goals.-Maintaining awareness of competitors in our marketplace, new industry developments, pricing and standards.-Negotiate with outside vendors/suppliers on behalf of the CEO Show less

• Director Of Operations

  • Feb 2019 - Feb 2020

  Directly responsible for all aspects of Operations, Business Develpment and Client Retention in the management of 450+ vacation rental homes. -Reports directly to the Owner of the company-In 2019, succesfully recruited and onboarded a company record number of new vacation homes for the 2020 season. This increased total homes managened by more than 10%. -Succesfull in rentaining 98% of current client base annualy with new contracts. -Directly involved with leading strategic initiatives to improve and optimize Housekeeping and Maintenance Departments for enhanced Homeowner and Guest experience Show less

• Operations Manager

  • Mar 2018 - Feb 2019

  Responsible for the leadership of all aspects of operations for Surf or Sound Realty. Areas of leadership including but not limited to:-Housekeeping of 450+ vacation homes-Maintenance of 450+ vacation homes-Leading Edge Recommendations for 450+ vacation homes -Leadership, mentoring, coaching, encouragement of Department Managers, Assistant Managers, Coordinators, Technicians, Inspectors, Housekeepers -Homeowner Client relationships/retention-Homeowner Client recruiting/business development-Employee recruiting and retention-Implementing positive culture where employees feel valued and appreciated-Charged with developing a Company Mission and Vision Statement to support the positive culture implemented-Worked closely with Marketing VP to develop recruiting material for new clients as well as new employees-Worked directly for the President of the company Show less

• Assistant Office Manager

  • Apr 2017 - Mar 2018

  Assist in the management all aspects of operations and guest services for Surf or Sound Vacation Rental Homes. Territory included all 7 villages on Hatteras Island. Interface with Homeowners to ensure that the homes are maintained at all levels to ensure maximum rentals, homeowner and guest satisfaction. Secondary responsibilities include backup to multiple department managers for days off and vacations and assisting in recruiting efforts by providing research and meeting with homeowners whenever needed. Responsible for learning and providing assistance in the following areas:HousekeepingMaintenanceLinensClient RecruitingEmployee RecruitingHomeowner RelationshipsGuest ServicesVendor Relationships-Researched and developed relationship with new linen provider fall/winter 2017.-Expanded current employee recruiting systems to regional job fairs and relationship building during 2017-2018-Expanded and strengthened current guest review system to include a structured weekly method of review distribution, investigation and resolution.-Worked closely with all department managers and assistant managers to evaluate, coach, mentor, encourage their growth within the company.-Planted the seed for future culture change to a more positive, mission and vision minded company and environment. Show less

• Guest Services Manager

  • Jan 2017 - Apr 2017

  Ensure that Surf or Sound is providing excellent service to guarantee guest satisfaction from reservation confirmation to check out. Assist the respective managers in the training, coaching and counseling of our Vacation Specialist, Reservations Support Staff, Maintenance and Housekeeping Staff.• Mediate guest complaints in a polite and professional manner, coordinating communication between guest, department managers and home owners • Enter and follow up on work orders as required to resolve guest service issues as needed.• Respond to and handle guest issues concerning accuracy in advertising and fair housing issues.• Respond to Housekeeping Damage reports and file insurance claims as needed• Review incoming guest surveys to determine items that require immediate dispatch prior to new guest check-in and coordinate with Maintenance and Housekeeping Managers and Outside Vendors for resolution of same.• Coordinate work order priority with Department Managers to address immediate guest concerns to ensure the best possible guest satisfaction rating.• Serve as back-up to other Managers on their days off. Show less



Golden State Foods

• United States
• Food Production
• 700 & Above Employee

• Transportation Manager

  • Feb 2010 - Jan 2017

  • Directly manages relationships with Chick-fil-a Owner/Operators, including phone conversations, email exchanges and in person meetings. • Arranges and attends meetings with Chick-fil-a Business Consultants, Owner/Operators and members of Chick-fil-a Corporate Supply Chain to evaluate current relationship and to determine next steps in supporting growth. • Directly responsible for crafting RFP for additional Starbucks business in Northern Va. This contract added 40+ locations with 7 day per week service requirements. Succcesfully secured the contract and hired 6 additional drivers, 4 additional warehouse associates, purchased 3 additional tractors, 4 trailers and negotiated lodging contract for nightly driver layover. • Plans and directs everyday transportation functions, including all work assignments to supervisors and clerical staff, to ensure that dept standards for efficiency, accuracy, and timeliness are met or exceeded.• Establishes and communicates dept goals and monitoring associate performance.• Provides training, development and performance evaluations of dept staff.• Recruits, hires and retains “A” caliber drivers that will represent the company in the best and safest manner possible.• Develops most efficient routing possible for customers and company equipment utilization• Develops and manages dept budget and operations costs including preparing routing and pricing models for new Starbucks locations as well as new/expanded territories. • Manage large fleet of 20+ tractors and 25+ trailers, including responsibility for all maintenance, both mechanical and cosmetic.Enusre all drivers and supervisors are maintaining DOT rules and regulatoions at all times Show less

• Transportation Supervisor

  • Oct 2009 - Feb 2010

  • Assumed responsibility of Transportation Dept at Golden State Foods Suffolk after transitioning Va and NC McDonalds business to new distribution center in Garner, NC.• Traveled to 105 Chick-fil-a locations in Va and NC in order to meet all Owner Operators and introduce myself and Golden State Foods. Developed initial delivery schedules for all new customers and continued to evaluate as deliveries and all services began. • Recruited, hired and trained 12 delivery drivers for new Chick-fil-a business. Purchased 10 tractors and 12 trailers and in-serviced for launch of new business.• Successfully led delivery launch of 105 Chick-fil-a locations in Va and NC. These were the first deliveries by Golden State Foods to Chick-fil-a. Show less

• Delivery Driver

  • Jul 2008 - Oct 2009

  • Safely drove tractor trailer to deliver food orders to McDonald’s locations in Va and NC.Concentrated on being the "Face of the company" to all customers, providing on site resolution to any issues as they arrise. • Maintained on-time deliveries and customer relationships with McDonald’s locations in Va and NC. • Strived to maintain low idle times, high delivery reliability and deliveries in a safe manner



MillerCoors

• United States
• Food and Beverage Services
• 700 & Above Employee

• Inventory and Forecast Manager

  • Jul 2003 - Jul 2008

  • Responsible for forecasting and purchasing all product inventories for a 5 million case per year, Miller Brewing Company distributor. Including Miller/Coors, Heineken, Corona, Boston Beer, Yuengling, New Castle, Becks, Mikes Hard Lemonade, and others. • Directly responsible for maintaining “just in time” inventory levels in order to balance a target of 100% in stock product goals and an inventory level that kept the company out of the line and into positive cash flow.• Effectively negotiated freight rates with multiple trucking companies and shipping lines both in the United States and overseas.• Managed relationship between supply chain, the warehouse, transportation, admin and sales dept to ensure promotions and new products from 11 different breweries were successful at retail.• Responsible for maintaining relationship with all area club stores including selling bulk orders of product to these stores and routing the truck load deliveries weekly.• Worked directly for President of the company with lateral lines to VP of Sales and VP of Ops.• Worked closely with warehouse manager to effectively control inventory, train and retain quality warehouse associates, and develop new strategies of receiving, selecting and loading of all products and orders. • Directly involved in construction and implementation of 5 million dollar, automated warehouse picking system called Vertique.• Directly involved in researching, purchasing, and implementing a cart delivery method for every convenience store in Hampton Roads, which also converted entire fleet of 34 side-load bay tractor trailers, to 24 – 40 ft rear load tractor trailers with rear lift gates. Show less

• Area Sales Manager

  • Apr 2000 - Jul 2003

  • Responsible for all sales, marketing promotions, customer relationships and deliveries to all grocery and convenience stores in the City of Va Beach and Chesapeake Va.• Directly supervised 5 salesmen and 5 delivery drivers. Responsible for ensuring salesmen achieved sales quotas each month, ensuring that each store in the territory remained fully in stock of all items and that rotation of products were being done to avoid out of date products being purchased by customers.• Directly responsible for ensuring all salesmen were advertising current product promotions and product sale prices.• Responsible for training and retaining safe, customer service oriented delivery drivers. Also responsible for training salesmen and drivers on handheld device for generating/editing orders while on site at each customers location. This device also used to transmit orders to the DC.• Responsible for conducting annual routing projects of my territory and work with fellow Area Sales Managers to re-route entire distribution center selling area. Show less

• Driver Salesman

  • Jan 1996 - Apr 2000

  • Safely operated tractor trailer (sideload) while selling and making local deliveries to area grocery, convenience stores, restaurants and bars.• Responsible for forecasting sales and promotions and thus writing load plans for needed load for next business day.• Operated handheld device in order to review sales history at each customer location and compile an accurate order to fill all areas of the location, including cold box, walk-in cooler, hot shelf, displays, etc.• Ensured all products in customer locations were properly rotated to provide the freshest products possible.• Delivered beer at all locations with 2 wheel and 4 wheel carts including multiple trips from truck to retail locations. All orders were generated on site by myself and delivered immediately.• Responsible for initiating and maintaining relationships with all customers in assigned territory. This included independent retail outlets as well as regional and national chain accounts. Show less



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Gas Attendant

  • Jul 1991 - Jan 1996

  • Responsible for customer service and running cash register inside store. • Responsible for pumping gas, checking all under hood fluids, checking tire pressure, etc while customers were visiting the full service gas island. • Responsible for repairing, installing tires, and balancing tires, changing oil, etc inside shop. • Responsible for ordering supplies for store and shop. • Responsible for customer service and running cash register inside store. • Responsible for pumping gas, checking all under hood fluids, checking tire pressure, etc while customers were visiting the full service gas island. • Responsible for repairing, installing tires, and balancing tires, changing oil, etc inside shop. • Responsible for ordering supplies for store and shop.