Danny Nunn

Information Technology Support Engineer at B.I.S. Solutions Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Southend-on-Sea, England, United Kingdom, GB
Skills

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Bio

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Credentials

  • BTEC Level 3, Information Technology
    South Essex College of Further and Higher Education

Experience

  • B.I.S. Solutions Limited
    • United Kingdom
    • Computer Networking Products
    • 1 - 100 Employee
    • Information Technology Support Engineer
      • Jan 2021 - Present

  • Sureserve Group PLC
    • United Kingdom
    • Utilities
    • 1 - 100 Employee
    • 2nd line support
      • Jun 2020 - Dec 2020

    • 1st line/2nd line support engineer
      • Feb 2016 - Apr 2020

      BIS Solutions - Primary and Secondary School Support• Experience using Office 365• Office 2013 and 2016• Troubleshooting Windows Server 2008, 2012 and 2016• Troubleshooting Windows Desktops Windows 7, 8 and 10• Working within SLA’s to meet customers’ expectations• Time management and time keeping• Support customers whilst utilising excellent written and verbal communication skills• Escalating where required to relevant parties.• Active Directory, Group policy experience• Hardware parts and replacement of laptops, desktops and servers• Networks using proxy servers E2BN + Smoothwall• Experience in configuring DNS & DHCP• Hardware rollouts• Windows Upgrades• Ubiquiti networks – Wireless AP’s, switches and Security Gateway• IOS + Android Cisco Meraki configuration• Sophos Cloud• Windows backups with Altaro and Backup Exec

  • Danny Nunn
    • United States
    • 6 Month Gap
      • Mar 2018 - Sep 2018

      Traveling round South East Asia Traveling round South East Asia

  • Vertical Systems (UK)
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • 1st Line Helpdesk Technican
      • Jan 2015 - Feb 2016

      Vertical Systems (Travel Support Company) located in Basildon. I have knowledge of the following:• Comms issues• VPN• Anti-Virus issues• Call logging• TeamViewer• ZoHo Assist• Website checks• Email issues• VoIP• Supporting our own in house software issues • Phone manner and communication skills• Fault finding• Server, Exchange and Active Directory• Putty• HTMLExperience• Taking 1st line and 2nd line support calls.• Telephone and Email support for remote users.• Hardware support.• Required to meet deadlines on time.• Support companies own programs.• Created guides and manuals for using or fixing software.• Confident with hardware and I have built many machines from the ground up by choosing my own components.

  • Waymade PLC
    • United Kingdom
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Warehouse Worker
      • May 2014 - Dec 2014

  • South Essex College of Further and Higher Education
    • Higher Education
    • 500 - 600 Employee
    • Student
      • 2011 - 2013

Education

  • Basildon College
    level 3, Information Technology
    2011 - 2013
  • Woodlands School
    2004 - 2009

Community

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