Experience

Boston College

• United States
• Higher Education
• 700 & Above Employee

• Student Services Associate

  • Feb 2015 - Present

  - Manage the transcript production process for all of Boston College, with primary responsibilities being request processing, transcript production, academic verification, work-study management, and customer service - Electronically process incoming student financial aid documents to help ensure counselors are able to evaluate student aid requirements in a timely manner - Manage and answer inquiries from students and parents involving student accounts, financial aid, and any other matters - Complete ad hoc projects and other administrative tasks for the Student Services team Show less



Information Technology Systems

• Newton, MA

• Online Content Manager

  • Jun 2013 - Sep 2014

  - Supervised a small team responsible for all content displayed on the Online Casino City website - Performed web-based research on various aspects of the online gaming industry, including gaming properties, software vendors, and legal developments - Managed an extensive database containing information related to the online gaming industry - Developed, modified, and documented task processes in order to maximize team efficiency - Collaborated with ITS’s development team to implement new database features and correct existing defects Show less



University of Petroleum China

• Dongying, Shandong, China

• English Instructor

  • Aug 2011 - Jul 2012

  - Taught university English majors vocabulary, grammar, and spoken/conversational English using self-created lesson plans and curriculum - Acted as a liaison and representative for the school at government functions - Helped run student events, including: oral English competitions, English corner, and talent competitions - Taught university English majors vocabulary, grammar, and spoken/conversational English using self-created lesson plans and curriculum - Acted as a liaison and representative for the school at government functions - Helped run student events, including: oral English competitions, English corner, and talent competitions



Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Senior Specialist

  • Oct 2007 - Jan 2010

  - Managed Merrill Lynch’s Global Wealth Management (GWM) equity held-order trading system - Worked with multiple trading desks, stock exchanges, and third-party broker-dealers to ensure proper routing and best execution for Merrill Lynch GWM clients - Interacted on a daily basis with Merrill Lynch’s network of financial advisors in regards to trading inquiries - Cooperate with Merrill Lynch’s development and technology groups to identify existing systemic problems, anticipate future issues, and develop timely solutions and strategies accordingly - Handled back-end GWM trading operations, including reconciliation, over-the-counter and listed clearing breaks, and market data Show less



Charles River Development, Inc

• Burlington, Massachusetts

• Product Specialist

  • Jun 2007 - Sep 2007

  - Communicated on a daily basis with institutional clients regarding the status of current working projects - Resolved client cases and inquiries regarding Charles River Investment Management System’s trade blotter, manager workbench, and compliance modules - Tested and replicated client reported bugs in the product and forwarded them accordingly to product testing - Generated knowledge base documentation based on previous cases solved by support team members - Communicated on a daily basis with institutional clients regarding the status of current working projects - Resolved client cases and inquiries regarding Charles River Investment Management System’s trade blotter, manager workbench, and compliance modules - Tested and replicated client reported bugs in the product and forwarded them accordingly to product testing - Generated knowledge base documentation based on previous cases solved by support team members