Experience

The NoMad Hotel New York

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk & Concierge

  • May 2018 - Present



Self-Employed

• Brooklyn, New York

• Freelance Copywriter

  • Nov 2015 - Present



Hyatt Centric Times Square New York

• United States
• Hospitality
• 1 - 100 Employee

• Assistant F&B Manager

  • Jul 2015 - Oct 2015

  • Managed day-to-day operations and wait staff of hotel rooftop bar and restaurant, with a focus on monitoring customer experience. • Ensured client satisfaction during events, managing communication among wait staff, hotel management and clients. • Redesigned queuing system for guests wishing to enter the rooftop lounge. • Conducted studies with the F&B Director exploring new market growth and expansion opportunities. • Managed day-to-day operations and wait staff of hotel rooftop bar and restaurant, with a focus on monitoring customer experience. • Ensured client satisfaction during events, managing communication among wait staff, hotel management and clients. • Redesigned queuing system for guests wishing to enter the rooftop lounge. • Conducted studies with the F&B Director exploring new market growth and expansion opportunities.



Jack Taylor

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Mar 2014 - Aug 2014

  • Managed the account for a local F&B outlet; responsibilities included defining company vision, goals and tactics, as well as seasonal menu engineering, event planning and brand/image management. • Wrote engaging copy for marketing material and ensured events were listed in major online and print publications, expanding brand and product recognition through regional press utilizing both short and long-lead outlets. • Established cooperative relationships with representatives of the media, community, consumer, employees and public interest groups Show less



Palais Maillot

• Beirut, Lebanon

• Management Trainee

  • Jan 2012 - Jun 2012

  • Conceptualized a marketing strategy and implemented promotional campaigns accordingly. • Executed all copywriting for radio, flyer and SMS advertisements. Conducted inventory checks. • Managed events, from inception to execution, garnering international talent for club performances. • Teamed with management to create SOPs and emergency procedures for club employees. • Conceptualized a marketing strategy and implemented promotional campaigns accordingly. • Executed all copywriting for radio, flyer and SMS advertisements. Conducted inventory checks. • Managed events, from inception to execution, garnering international talent for club performances. • Teamed with management to create SOPs and emergency procedures for club employees.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• F&B Intern

  • Jan 2011 - Jun 2011

  • Waited tables at the ME Madrid Hotel restaurant and rooftop bar as part of my university internship. • Conducted regular inventory checks. Coordinated events, business conventions and weddings. • Implemented menu engineering techniques alongside the services team and senior management. • Waited tables at the ME Madrid Hotel restaurant and rooftop bar as part of my university internship. • Conducted regular inventory checks. Coordinated events, business conventions and weddings. • Implemented menu engineering techniques alongside the services team and senior management.



Time Out Beirut Magazine

• Lebanon
• Book and Periodical Publishing

• Section Editor

  • Nov 2009 - May 2010

  • Wrote, edited and reviewed articles/reviews for the magazine’s music, social and nightlife sections. • Edited articles submitted by in-house and freelance writers and organized their section placements. • Directed interviews and investigations and brainstormed ideas for new stories. • Promoted to section editor following only a short internship with the magazine. • Wrote, edited and reviewed articles/reviews for the magazine’s music, social and nightlife sections. • Edited articles submitted by in-house and freelance writers and organized their section placements. • Directed interviews and investigations and brainstormed ideas for new stories. • Promoted to section editor following only a short internship with the magazine.