Danny Cheuk

Business Technology Lead at Liberty Specialty Markets (Asia Pacific)
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Contact Information
us****@****om
(386) 825-5501
Location
Parramatta, New South Wales, Australia, AU
Languages
  • Chinese Cantonese -
  • English Native or bilingual proficiency

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Credentials

  • ITIL Foundation Level
    AXELOS Global Best Practice
    Dec, 2019
    - Nov, 2024
  • Information Technology Certificate 2
    TAFE

Experience

  • Liberty Specialty Markets (Asia Pacific)
    • Australia
    • Insurance
    • 200 - 300 Employee
    • Business Technology Lead
      • Oct 2022 - Present

    • Senior Business Technology Analyst
      • Oct 2018 - Oct 2022

    • Business Technology Analyst
      • Oct 2016 - Oct 2018

  • Interactive
    • Australia
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Service Desk Operator
      • Sep 2014 - Sep 2016

      First Level desk support for logging hardware issues, business continuity, sales, and disaster recovery handling. First Level desk support for logging hardware issues, business continuity, sales, and disaster recovery handling.

  • Suncorp Group
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Senior Systems Support Officer
      • 2006 - 2014

      - Subject Matter Expert for support of all front end and back end applications for Workers Compensation, CTP and Commercial Insurance. Support via Phone, Email and on site. - Monthly BRT (Business Regression Testing), to test multiple fixes on behalf of the business stakeholders. - Monthly UAT (User Acceptance Testing), to test that all operations function correctly and provide sign off for IT. - Monthly PVT (Production Verification Testing) remote testing of system changes, system bugs and enhancements during offline times (any time from 10pm -5am) - Creating Release Note communications for monthly application system Releases for stakeholders. - Experience with Atlassian – JIRA logging and reporting Remedy IT – companywide used logging tool for all IT matters Salesforce – log and tracking of incidents and reports - Provided training for Stakeholders along with team members. - Working on behalf of the stakeholders and Technology teams to make sense of the business logic verse technology parameters and work as the conduit between the two. - Highly regarded with my documentation skills, especially with processes, training and knowledge bases - Data Analysis reports

  • GIO
    • Architecture and Planning
    • 1 - 100 Employee
    • Call Center consultant
      • 2006 - 2007

      - General enquiries regarding Policy and claims - Lodgement of claims - Cross Selling of business products and Workers Comp Policies and other insurances - Intranet Webpage design and maintenance for the Call Center - General enquiries regarding Policy and claims - Lodgement of claims - Cross Selling of business products and Workers Comp Policies and other insurances - Intranet Webpage design and maintenance for the Call Center

Education

  • Parramatta High School
    Certificate of Information Technology, Information Technology
    1998 - 2003

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