eCommerce Manager

• Apr 2019 - Present

National IT & Technical Manager

• Apr 2017 - Mar 2019

As the National IT & Technical Manager I am responsible for ensuring the Company’s technical portfolio is running to specification in a compliant manner, specifically the eCommerce website and database, mail exchange and the technical devices and assets at over 30 locations. Key responsibilities include:• Management of key supplier functions (website support, hosting, payment pathways, online asset accounts) for the daily operation and compliance of the Company’s IT platform including liaison with any relevant governing bodies.• Technical specifications and functional requirements for IT and website Platform developments.• Group wide user and clinic location management of the Company’s IT platform.• Management of key support suppliers for ultrasound systems, computer devices and network connections, payment peripherals and AV with a goal to achieving maximum uptime and compliance of the Company’s direct clinics and head office.• Introduce new, maintain, monitor and uphold existing Company Information Governance and technical policies whilst acting in the manner of “Caldicott Guardian” for the Company’s clients at all times.• Manage the first line point of contact cover for all direct field and HQ staff for IT and equipment support, develop and deploy an in house annual routine maintenance check of the ultrasound systems. Show less

IT & Facilities Manager

• May 2015 - Apr 2017

As IT & Facilities Manager I am responsible for ensuring the Company’s technical portfolio, specifically the eCommerce website and database, mail exchange and the head office and direct clinic technical devices and assets. Key responsibilities include:• Management of key supplier functions (website support, hosting, payment pathways, online asset accounts) for the daily operation and compliance of the Company’s IT platform including liaison with any relevant governing bodies.• Management of key support suppliers for ultrasound systems, computer devices and network connections, payment peripherals and AV with a goal to achieving maximum uptime and compliance of the Company’s direct clinics and head office.• Introduce new, maintain, monitor and uphold existing Company Information Governance and technical policies whilst acting in the manner of “Caldicott Guardian” for the Company’s clients at all times.• Manage the first line point of contact cover for all direct field and HQ staff for IT and equipment support, develop and deploy an in house annual routine maintenance check of the ultrasound systems. Show less

Compliance Administrator

• Jul 2013 - May 2015

As Compliance Administrator for Ultrasound Direct, I am responsible for implementing all processes necessary to maintain 24 scanning clinics and head office locations in an operational and compliant state. Key responsibilities include: - Implementing and maintaining company procedures to Care Quality Commission, PCI DSS and other compliance body requirements, including clinic and IT processes.- Maintain the company’s facilities database records and strict Information Governance policies. - Be a first line point of contact for all direct field and HQ staff for IT and equipment support. - Installing and maintaining equipment and coordinating ultrasound system support when necessary. Show less

Student - Economics

• Sep 2009 - Jun 2012