Experience

Aeras Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technologist

  • Oct 2023 - Present

  Orlando, Florida, United States



Good Gamers Club

• Social Media Manager

  • Mar 2022 - Present

  Produces high quality and relevant content for TikTok channel Good Gamers Club, focusing on the video game industry. Fosters a community of over 12,000 followers to positively influence the broader gaming fan base. Tailor edits audio, video and images for TikTok formatting and Search Engine Optimization.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Genius

  • Jun 2016 - Oct 2023

  Orlando, Florida Area Develops and facilitates training curriculum to keep the Apple Store team up to date on all technical knowledge, troubleshooting skills, emerging issues, initiatives, and new software releases. 10 years of experience diagnosing and resolving technical problems for customers Apple products ranging from iOS, watchOS, macOS, Apple ID, and Two-Factor Authentication. Restores customer relationships with Apple by using empathy, technical acumen, and teaching skills to ensure customers… Show more Develops and facilitates training curriculum to keep the Apple Store team up to date on all technical knowledge, troubleshooting skills, emerging issues, initiatives, and new software releases. 10 years of experience diagnosing and resolving technical problems for customers Apple products ranging from iOS, watchOS, macOS, Apple ID, and Two-Factor Authentication. Restores customer relationships with Apple by using empathy, technical acumen, and teaching skills to ensure customers feel comfortable with their technology. Individually coaches and mentors both new and tenured members of the Genius Bar team through one to one feedback conversations and helping employees develop improvement plans.

• Social Media & Corporate Communications Specialist

  • Jan 2020 - Jun 2020

  Cupertino, California, United States Wrote engaging and easy-to-understand copy for use on Instagram and Twitter. Tracked and reviewed social media trends to advise external communications. Developed and maintained a dynamic calendar of social posts and projects for a high profile Instagram account.

• Lead and Learn

  • Nov 2015 - Jun 2016

  Orlando, Florida Area Embodied the Apple Credo by leading and supporting both Product Zone and Genius Bar Support teams at Apple on and off the sales floor. Supported the Team's Performance and experience through scheduling and on the floor presence, while also ensuring a strong customer experience was upheld through partnering and feedback.

• Genius Guest Trainer

  • Mar 2014 - Oct 2014

  Cupertino, CA Independently trained and coached over 80 new Apple Genius technicians from across North America to prepare them for ACMT and ACIT certifications. Established as a source of technical knowledge for macOS, iOS, Mac and iPhone hardware repairs. Responsible for representing, upholding, and promoting the Apple culture for new and experienced employees.

• In-Store Guest Trainer

  • Jun 2012 - Dec 2012

  With an ever growing employee base I am responsible for ensuring that both new and current employees are trained and prepared for their roles & responsibilities. Responsibilities include planning & coordinating with various teams while also facilitating & delivering leader led training.

• Family Room Specialist

  • Jul 2009 - Jun 2011

  Assisted customers in both troubleshooting & learning how to use their Apple products



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Dream Squad Host

  • Jul 2008 - Jan 2009

  Orlando, Florida Area Represented & awarded prizes for the 2008 Disney Dreams Giveaway during the Year of a Million Dreams. Delivered exceptional guest service to ensure that all Walt Disney World guests had a magical vacation.