Dannielle Fontela
Patient Services Manager at Origin- Claim this Profile
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Bio
LinkedIn User
I had the pleasure of working closely with Dannielle for over a year at Origin Physical Therapy. Dannielle's "can do" attitude and unwavering willingness to help others have earned her well-deserved respect as a leader at Origin. Her role as the patient services manager is instrumental in ensuring the smooth onboarding, training, and mentorship of patient services coordinators. Dannielle effortlessly combines her wealth of knowledge with a deep sense of care, taking care of everything on the back end that often goes unnoticed. She truly goes above and beyond to ensure that the team performs at its best and that the organization thrives. Her passion for her role shines through in every task she undertakes. Without a doubt, Dannielle would be a valuable addition to any team. I wholeheartedly recommend her for any position that requires a motivated, knowledgeable, and compassionate professional. She will undoubtedly make a significant and positive impact wherever she goes.
LinkedIn User
I had the pleasure of working closely with Dannielle for over a year at Origin Physical Therapy. Dannielle's "can do" attitude and unwavering willingness to help others have earned her well-deserved respect as a leader at Origin. Her role as the patient services manager is instrumental in ensuring the smooth onboarding, training, and mentorship of patient services coordinators. Dannielle effortlessly combines her wealth of knowledge with a deep sense of care, taking care of everything on the back end that often goes unnoticed. She truly goes above and beyond to ensure that the team performs at its best and that the organization thrives. Her passion for her role shines through in every task she undertakes. Without a doubt, Dannielle would be a valuable addition to any team. I wholeheartedly recommend her for any position that requires a motivated, knowledgeable, and compassionate professional. She will undoubtedly make a significant and positive impact wherever she goes.
LinkedIn User
I had the pleasure of working closely with Dannielle for over a year at Origin Physical Therapy. Dannielle's "can do" attitude and unwavering willingness to help others have earned her well-deserved respect as a leader at Origin. Her role as the patient services manager is instrumental in ensuring the smooth onboarding, training, and mentorship of patient services coordinators. Dannielle effortlessly combines her wealth of knowledge with a deep sense of care, taking care of everything on the back end that often goes unnoticed. She truly goes above and beyond to ensure that the team performs at its best and that the organization thrives. Her passion for her role shines through in every task she undertakes. Without a doubt, Dannielle would be a valuable addition to any team. I wholeheartedly recommend her for any position that requires a motivated, knowledgeable, and compassionate professional. She will undoubtedly make a significant and positive impact wherever she goes.
LinkedIn User
I had the pleasure of working closely with Dannielle for over a year at Origin Physical Therapy. Dannielle's "can do" attitude and unwavering willingness to help others have earned her well-deserved respect as a leader at Origin. Her role as the patient services manager is instrumental in ensuring the smooth onboarding, training, and mentorship of patient services coordinators. Dannielle effortlessly combines her wealth of knowledge with a deep sense of care, taking care of everything on the back end that often goes unnoticed. She truly goes above and beyond to ensure that the team performs at its best and that the organization thrives. Her passion for her role shines through in every task she undertakes. Without a doubt, Dannielle would be a valuable addition to any team. I wholeheartedly recommend her for any position that requires a motivated, knowledgeable, and compassionate professional. She will undoubtedly make a significant and positive impact wherever she goes.
Credentials
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Lean Six Sigma Yellow Belt
Six Sigma Global InstituteOct, 2023- Nov, 2024
Experience
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Origin
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Patient Services Manager
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Nov 2021 - Sep 2023
· Assisted Clinical Directors, Senior Clinic Coordinators, scheduling appointments, evaluated patient referrals, and triaged patient issues. · Hired, onboarded, trained, scheduled, supported, and mentored ten (10) Patient Service Coordinators who support eight (8) onsite physical therapy clinics, four (4) satellite clinics, and twelve (12) remote physical therapists. · Developed strategies and helped to translate them into specific priorities, objectives, and action plans. ·… Show more · Assisted Clinical Directors, Senior Clinic Coordinators, scheduling appointments, evaluated patient referrals, and triaged patient issues. · Hired, onboarded, trained, scheduled, supported, and mentored ten (10) Patient Service Coordinators who support eight (8) onsite physical therapy clinics, four (4) satellite clinics, and twelve (12) remote physical therapists. · Developed strategies and helped to translate them into specific priorities, objectives, and action plans. · Created an accountability system for a remote environment to ensure daily tasks are being completed. · Handled patient complaint escalations and involved other leadership team members as needed. · Developed and built KPI dashboard to report trends for patient satisfaction, concerns, and pain points to the organization. · Developed and updated policies and procedures, maintaining compliance with HIPAA, benefits administration, and general liability guidelines. · Oversight of call center compliance, phone system dashboard, and responsible for ensuring service level agreements (SLAs) are met by the team. · Engaged in ad-hoc projects through cross-functional collaboration to reach a common goal. · Started as a Front Desk Coordinator and was promoted to Community Lead then Patient Services Manager Show less · Assisted Clinical Directors, Senior Clinic Coordinators, scheduling appointments, evaluated patient referrals, and triaged patient issues. · Hired, onboarded, trained, scheduled, supported, and mentored ten (10) Patient Service Coordinators who support eight (8) onsite physical therapy clinics, four (4) satellite clinics, and twelve (12) remote physical therapists. · Developed strategies and helped to translate them into specific priorities, objectives, and action plans. ·… Show more · Assisted Clinical Directors, Senior Clinic Coordinators, scheduling appointments, evaluated patient referrals, and triaged patient issues. · Hired, onboarded, trained, scheduled, supported, and mentored ten (10) Patient Service Coordinators who support eight (8) onsite physical therapy clinics, four (4) satellite clinics, and twelve (12) remote physical therapists. · Developed strategies and helped to translate them into specific priorities, objectives, and action plans. · Created an accountability system for a remote environment to ensure daily tasks are being completed. · Handled patient complaint escalations and involved other leadership team members as needed. · Developed and built KPI dashboard to report trends for patient satisfaction, concerns, and pain points to the organization. · Developed and updated policies and procedures, maintaining compliance with HIPAA, benefits administration, and general liability guidelines. · Oversight of call center compliance, phone system dashboard, and responsible for ensuring service level agreements (SLAs) are met by the team. · Engaged in ad-hoc projects through cross-functional collaboration to reach a common goal. · Started as a Front Desk Coordinator and was promoted to Community Lead then Patient Services Manager Show less
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The Walt Disney Company
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United States
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Entertainment Providers
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700 & Above Employee
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Coordinator and Operations
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Jan 2018 - Jan 2022
· Coordinate operational items for Associates and Preview Center staff including but not limited to scheduling, labor movements, and tracking of sales and incentives. · Collaborate and support leadership regarding any upcoming and day of situations that affect the operation. · Assist in onboarding of new operations team members. · Arrange and coordinate maintenance work orders with various vendors as necessary. · Built and maintained a network across Disneyland Resort and… Show more · Coordinate operational items for Associates and Preview Center staff including but not limited to scheduling, labor movements, and tracking of sales and incentives. · Collaborate and support leadership regarding any upcoming and day of situations that affect the operation. · Assist in onboarding of new operations team members. · Arrange and coordinate maintenance work orders with various vendors as necessary. · Built and maintained a network across Disneyland Resort and outside vendors who will be responsive to the needs of the business in a timely and cost-effective manner. · Assist guests who are coming in for a timeshare presentation, i.e., checking in, greeting, incentive distribution, childcare, and transportation. · Cross-functional team engagement to confirm tour bookings are done accurately. · Troubleshoot tour booking issues with the associates out in the field and leadership. · Work closely with leadership to ensure that daily tour flow has been communicated and inform them of any situations that occur. · Was promoted to a Temporary Assignment position of Coordinator after 3 months in the operations department. · Held the following job titles, Vacation Club Associate and Preview Center Cast Member
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Manager, Assistant - Disney Stores
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Sep 2014 - Jan 2018
· Store volume: Torrance - $4M; Commerce - $6M · Supported a positive work environment that encourages creative thinking and supports risk-taking. · Understood and drove appropriate metrics to assess business performance – mystery shops score, sales equations (sales and KPIs), and controllable expenses (shrink and payroll) · Contributed to a high-energy, fast-paced environment that provides guests with an entertaining, fun, and dynamic experience. · Strengthened others through… Show more · Store volume: Torrance - $4M; Commerce - $6M · Supported a positive work environment that encourages creative thinking and supports risk-taking. · Understood and drove appropriate metrics to assess business performance – mystery shops score, sales equations (sales and KPIs), and controllable expenses (shrink and payroll) · Contributed to a high-energy, fast-paced environment that provides guests with an entertaining, fun, and dynamic experience. · Strengthened others through consistent coaching and feedback while driving productivity and morale of the team while upholding a culture that builds exceptional internal and external guest experiences. · Considered the impact of actions on an individual, team, and organizational level. · Maintained Disney brand standards in guest engagement, visual, and housekeeping. · Performed cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of guest service. · Participated in the processing of shipments, replenishment of the sales floor, and additional operational tasks based on the needs of the business. · Held the following job titles, Cast Member and Lead
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Store Manager - Disney Stores
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Jun 2007 - Sep 2014
Store volume: $1.5M · Developed and led a team that drove sales resulting in a 6% increase in annual revenue in the first year and 12% in the second. · Supported a positive work environment that encourages creative thinking and supports risk-taking. · Understood and drove appropriate metrics to assess business performance – mystery shops score, sales equations (sales and KPIs), and controllable expenses (shrink and payroll) · Contributed to a high-energy, fast-paced… Show more Store volume: $1.5M · Developed and led a team that drove sales resulting in a 6% increase in annual revenue in the first year and 12% in the second. · Supported a positive work environment that encourages creative thinking and supports risk-taking. · Understood and drove appropriate metrics to assess business performance – mystery shops score, sales equations (sales and KPIs), and controllable expenses (shrink and payroll) · Contributed to a high-energy, fast-paced environment that provides guests with an entertaining, fun, and dynamic experience. · Strengthened others through consistent coaching and feedback while driving productivity and morale of the team while upholding a culture that builds exceptional internal and external guest experiences. · Considered the impact of actions on an individual, team, and organizational level. · Maintained Disney brand standards in guest engagement, visual, and housekeeping. · Performed cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of guest service. · Participated in the processing of shipments, replenishment of the sales floor, and additional operational tasks based on the needs of the business. · Started as Cast Member and then was promoted to Assistant Manager, then Store Manager
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