Experience

Elephant Music

• United Kingdom
• Movies, Videos, and Sound
• 1 - 100 Employee

• Executive Assistant

  • Jul 2022 - Present



Optivo

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Deputy Accommodation Manager

  • Apr 2021 - Apr 2022

  • Organizing student events and creating marketing materials for promotion• Raising purchase orders for maintenance and decoration equipment / materials• First point of call for queries & complaints via telephone and site emails• Creating content for site social media• Data entry; record-keeping of various routine checks for H&S compliance • Holding disciplinary meetings & minute taking

• Deputy Accommodation Manager

  • Apr 2021 - Sep 2021



Greystar

• United States
• Real Estate
• 700 & Above Employee

• Customer Service Administrator

  • Sep 2020 - Apr 2021

  • Staffing site reception & first response for telephone and email enquiries • Providing sales support by coordinating bookings and hosting flat/room viewings • Running a promotional stand at various events (e.g. University Freshers Fair) • Logging maintenance jobs & liaising with contractors • Maintaining resident & guarantor files; collecting and verifying all documentation required for tenancy • Staffing site reception & first response for telephone and email enquiries • Providing sales support by coordinating bookings and hosting flat/room viewings • Running a promotional stand at various events (e.g. University Freshers Fair) • Logging maintenance jobs & liaising with contractors • Maintaining resident & guarantor files; collecting and verifying all documentation required for tenancy



Coombe Abbey Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hospitality Supervisor

  • May 2018 - Mar 2020

  • Managing restaurant & private dining bookings • Processing / filing guest gift & discount vouchers • Displaying exceptional customer service when hosting guests in-house & via phone enquiries • Shift management; delegating responsibilities, on-shift training and support • Undertaking stock check and creating routine orders for required stock • Managing restaurant & private dining bookings • Processing / filing guest gift & discount vouchers • Displaying exceptional customer service when hosting guests in-house & via phone enquiries • Shift management; delegating responsibilities, on-shift training and support • Undertaking stock check and creating routine orders for required stock



Sidney Stringer Multi Academy Trust

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Cover Supervisor

  • Jun 2017 - Jun 2018

  • Managing a 16+ tutor group, tracking academic progress & wellbeing • Liaising with teachers to cover absence, delivering lesson plans as assigned • Organising and running coursework & revision catch-up clubs • Planning & facilitating extracurricular skills events for 16+ students • Managing a 16+ tutor group, tracking academic progress & wellbeing • Liaising with teachers to cover absence, delivering lesson plans as assigned • Organising and running coursework & revision catch-up clubs • Planning & facilitating extracurricular skills events for 16+ students



Warwick Castle

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Admissions Officer

  • Feb 2015 - Jun 2017

  • Staffing the ticket office and processing day to day bookings • Liaising with the central sales office via telephone/email to deal with enquiries • Promoting annual pass sales to guests in person and via social media updates • Handling complaints using appropriate guidelines and escalating where necessary • Staffing the ticket office and processing day to day bookings • Liaising with the central sales office via telephone/email to deal with enquiries • Promoting annual pass sales to guests in person and via social media updates • Handling complaints using appropriate guidelines and escalating where necessary



Black and Minority Ethnic Young People's Project

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Community Development Volunteer

  • Oct 2014 - Jun 2017

  • Seeking funding and writing grant applications • Providing 1-2-1 mentorship for youth club members • Organising and running acitivty events such as international cooking classes & film screenings • Running the project's social media accounts & creating a communications schedule • Seeking funding and writing grant applications • Providing 1-2-1 mentorship for youth club members • Organising and running acitivty events such as international cooking classes & film screenings • Running the project's social media accounts & creating a communications schedule



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Waitress - Signal Box Coventry

  • Oct 2012 - Aug 2014

  • Providing excellent customer service when taking/delivering orders • Cash handling & completing the stock checks • Answering telephone enquiries & booking in guests •Cleaning tables & service areas before, during and after shifts • Providing excellent customer service when taking/delivering orders • Cash handling & completing the stock checks • Answering telephone enquiries & booking in guests •Cleaning tables & service areas before, during and after shifts