Experience

Verified Credentials, LLC

• United States
• Human Resources Services
• 1 - 100 Employee

• Business Solutions Specialist

  • May 2021 - Present

• Small Business Account Manager

  • Feb 2017 - May 2021

  Manage background-screening accounts for clients with annual revenues up to $65,000.Sell and develop accounts for new clients.Increase revenue by selling industry-specific products to new and existing clients.Review user agreements, terms and conditions, Secretary of State documents, business licenses, and other documentation as needed for accuracy and completeness.Daily use of Excel, Word, Outlook, and other programs including NetSuite, WebEx, and proprietary systems.Assist with creating training material to more effectively manage customer service department.Perform pre-employment interviews for potential customer service representatives.Lead classroom and side-by-side training for new customer service representatives. Show less

• Client Services Representative

  • Apr 2012 - Feb 2017

  Train new clients on Verified Credentials client and consumer applications.Ensure positive client, candidate, and student relationships with timely responses to calls, voicemails, emails and online chat requests.Accurately document all request and issue/escalation correspondence by utilizing the NetSuite system.Resolve requests and complaints by determining the best use of resources and procedures.Provide clarification of background check results and school-required documentation, such as immunizations and certifications.Meet/Exceed Monthly, Quarterly, and Annual call performance metrics. Show less



Mall of America

• United States
• Retail
• 400 - 500 Employee

• Cashier / Barista

  • Feb 2011 - Jun 2014

  Rotational trainee in all areas of Nickelodeon Universe (food, merchandise, Caribou Coffee). Used Point of Sale system, handled cash, coupons, gift/credit cards and balanced cash drawer at shift-end. Mentored new staff on preparation of entire drink menu, serving guests (orders, questions, complaints) and maintaining clean, productive work space in a fast-paced environment. Rotational trainee in all areas of Nickelodeon Universe (food, merchandise, Caribou Coffee). Used Point of Sale system, handled cash, coupons, gift/credit cards and balanced cash drawer at shift-end. Mentored new staff on preparation of entire drink menu, serving guests (orders, questions, complaints) and maintaining clean, productive work space in a fast-paced environment.



Priority, Inc.

• United States
• Construction
• 100 - 200 Employee

• Assistant Project Manager

  • Jun 2011 - Apr 2012

  Acted as Account Manager on specific sign accounts. Communicated by e-mail and phone about orders, concerns, code checks, and installations. Updated spreadsheets and databases, created job folders (computer and paper). Utilized Excel for design requests and invoice tracking in conjunction with BusinessWorks. Acted as Account Manager on specific sign accounts. Communicated by e-mail and phone about orders, concerns, code checks, and installations. Updated spreadsheets and databases, created job folders (computer and paper). Utilized Excel for design requests and invoice tracking in conjunction with BusinessWorks.