I had the pleasure of managing Danni directly in her role as a Customer Experience Senior Manager at DirecTV. In that time Danni was exceedingly driven, dedicated, and consistently displayed unrivaled patience. Danni shined as an incredibly talented facilitator. She was always fully present and passionate in everything she touched. Danni is a take-charge person who is able to present innovative, creative ideas, communicate the benefits, and then follow through to execution. She successfully deployed a management practice model to multiple retention and acquisition sites and those specific sites realized a 14 point positive improvement to net promotor score within 60 days from Danni’s deployment. These results were directly correlated to the consistency of execution and curriculum design that Danni brought to the table. She would be an incredible assess to any organization in a Senior Learning and Development, Operational Leadership, or Change Management role!

I had the pleasure of working in partnership with Danni at DIRECTV on a long-term project that focused on the implementation of a Customer Experience and Performance Management model. Danni is both strategic and tactical. As a strategic thinker and leader, Danni expertly strategized plans and structures to meet the business needs. She effectively managed multiple client relationships and facilitated knowledge sharing and best practices from field experts. As a tactician, she successfully executed with precision and attention to detail, the full cycle of model development, implementation, deployment, evaluation, and sustainment. Her performance on the project resulted in an increase in the program’s adoption rate and performance consistencies within 18 call centers across multiple partners. Danni's years of experience was evident in her demonstration of expertise in the areas of project management, program management, process improvement, people management, and management of the learning and development function. In addition to her expertise, Danni brings enthusiasm, passion, dedication, and a very strong work ethic to the table. I recommend Danni with high confidence that she will be a valued contributor to any team, project or organization.

I had the pleasure of managing Danni directly in her role as a Customer Experience Senior Manager at DirecTV. In that time Danni was exceedingly driven, dedicated, and consistently displayed unrivaled patience. Danni shined as an incredibly talented facilitator. She was always fully present and passionate in everything she touched. Danni is a take-charge person who is able to present innovative, creative ideas, communicate the benefits, and then follow through to execution. She successfully deployed a management practice model to multiple retention and acquisition sites and those specific sites realized a 14 point positive improvement to net promotor score within 60 days from Danni’s deployment. These results were directly correlated to the consistency of execution and curriculum design that Danni brought to the table. She would be an incredible assess to any organization in a Senior Learning and Development, Operational Leadership, or Change Management role!

I had the pleasure of working in partnership with Danni at DIRECTV on a long-term project that focused on the implementation of a Customer Experience and Performance Management model. Danni is both strategic and tactical. As a strategic thinker and leader, Danni expertly strategized plans and structures to meet the business needs. She effectively managed multiple client relationships and facilitated knowledge sharing and best practices from field experts. As a tactician, she successfully executed with precision and attention to detail, the full cycle of model development, implementation, deployment, evaluation, and sustainment. Her performance on the project resulted in an increase in the program’s adoption rate and performance consistencies within 18 call centers across multiple partners. Danni's years of experience was evident in her demonstration of expertise in the areas of project management, program management, process improvement, people management, and management of the learning and development function. In addition to her expertise, Danni brings enthusiasm, passion, dedication, and a very strong work ethic to the table. I recommend Danni with high confidence that she will be a valued contributor to any team, project or organization.

I had the pleasure of managing Danni directly in her role as a Customer Experience Senior Manager at DirecTV. In that time Danni was exceedingly driven, dedicated, and consistently displayed unrivaled patience. Danni shined as an incredibly talented facilitator. She was always fully present and passionate in everything she touched. Danni is a take-charge person who is able to present innovative, creative ideas, communicate the benefits, and then follow through to execution. She successfully deployed a management practice model to multiple retention and acquisition sites and those specific sites realized a 14 point positive improvement to net promotor score within 60 days from Danni’s deployment. These results were directly correlated to the consistency of execution and curriculum design that Danni brought to the table. She would be an incredible assess to any organization in a Senior Learning and Development, Operational Leadership, or Change Management role!

I had the pleasure of working in partnership with Danni at DIRECTV on a long-term project that focused on the implementation of a Customer Experience and Performance Management model. Danni is both strategic and tactical. As a strategic thinker and leader, Danni expertly strategized plans and structures to meet the business needs. She effectively managed multiple client relationships and facilitated knowledge sharing and best practices from field experts. As a tactician, she successfully executed with precision and attention to detail, the full cycle of model development, implementation, deployment, evaluation, and sustainment. Her performance on the project resulted in an increase in the program’s adoption rate and performance consistencies within 18 call centers across multiple partners. Danni's years of experience was evident in her demonstration of expertise in the areas of project management, program management, process improvement, people management, and management of the learning and development function. In addition to her expertise, Danni brings enthusiasm, passion, dedication, and a very strong work ethic to the table. I recommend Danni with high confidence that she will be a valued contributor to any team, project or organization.