Event Coordinator

• Sep 2022 - Present

Server Assistant

• Sep 2021 - Present

• Experience working in a five star, luxury hotel located in the city of Toronto • Ensure five star customer service is provided to guests at all times • Assist servers with dinner service including regular dinner service, tasting menus (7+ courses), and fixed prix menus for special groups • Maintain knowledge about all dishes at Joni Restaurant, including information about food ingredients and food preparation • Experience working in a five star, luxury hotel located in the city of Toronto • Ensure five star customer service is provided to guests at all times • Assist servers with dinner service including regular dinner service, tasting menus (7+ courses), and fixed prix menus for special groups • Maintain knowledge about all dishes at Joni Restaurant, including information about food ingredients and food preparation

Beverage Server

• Apr 2020 - Sep 2022

• Serve beverages to game attendees in a timely manner. • Complete counts of beverages prior to beverage service, and after beverage service, to ensure sales are accurate at the end of the shift. • Serve beverages to game attendees in a timely manner. • Complete counts of beverages prior to beverage service, and after beverage service, to ensure sales are accurate at the end of the shift.

Server

• Jun 2021 - Sep 2021

• Experience working in a fast paced, luxury resort environment during high peak season • Worked with team members to ensure that guests were enjoying their stay and were satisfied with their restaurant experience(s) • Assisted in executing floor plans, meal arrangements, and set-up and tear-down of various events • Provided exceptional customer service by being aware of the daily activities taking place on the resort, and shared knowledge about the nearby cities and attractions that Muskoka has to offer Show less

Bartender

• Apr 2017 - Apr 2019

Experienced working as a server and bartender in various events including birthday parties, weddings, bar mitzvahs, engagement parties, corporate events, etc. • Prepared and organized the yacht during set-up based on client’s requests and specific needs, as well as different themes and decor • Coordinated with different staff members on the boat including captains, caterers, cruise directors, DJs and dishwashers to ensure a smooth and successful event • Completed requisition forms to ensure all cash from event is collected and recorded, and all beverages including alcoholic beverages are accounted for Show less

Banquet Server

• May 2017 - Mar 2019

• Experienced working at various types of events including trade shows, sporting events, concerts, corporate functions etc. • Experienced working at various types of events including trade shows, sporting events, concerts, corporate functions etc.

Front Desk Representative

• Jan 2017 - May 2017

• Processed all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. • Processed all check-outs including resolving any late and disputed charges. • Maintained complete knowledge at all times of all hotel features and services, hours of operation, room types, numbers, layout, decor, room rates, special packages and promotions. • Communicated pertinent guest information to designated departments/personnel (e.g. special requests, amenity deliveries) • Ensured accurate settlement of folios, routing of charges and adjustments. • Maintained confidentiality of all guests and hotel information. • Operated switchboard and communicated with different departments within the hotel. • Documented all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Followed up to ensure completion and guest satisfaction. Show less