Dan Matlock
Information Technology Specialist I at Child Welfare Digital Services- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Sheila McClain
Mr. Dan Matlock has the ability to listen, observe and create a plan that works for his clients. We have known each for over 30 years and he has been a outstanding individual through the years. You can count on him.
Ann Rose
Dan provides prompt and cheerful customer support. He follows up on his commitments and deliverables.
Sheila McClain
Mr. Dan Matlock has the ability to listen, observe and create a plan that works for his clients. We have known each for over 30 years and he has been a outstanding individual through the years. You can count on him.
Ann Rose
Dan provides prompt and cheerful customer support. He follows up on his commitments and deliverables.
Sheila McClain
Mr. Dan Matlock has the ability to listen, observe and create a plan that works for his clients. We have known each for over 30 years and he has been a outstanding individual through the years. You can count on him.
Ann Rose
Dan provides prompt and cheerful customer support. He follows up on his commitments and deliverables.
Sheila McClain
Mr. Dan Matlock has the ability to listen, observe and create a plan that works for his clients. We have known each for over 30 years and he has been a outstanding individual through the years. You can count on him.
Ann Rose
Dan provides prompt and cheerful customer support. He follows up on his commitments and deliverables.
Credentials
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ITIL4 Foundation
PeopleCertSep, 2022- Nov, 2024 -
Laptops, Desktops
IBMApr, 2017- Nov, 2024 -
Laptops, Desktops
LenovoApr, 2017- Nov, 2024 -
Laptops, Desktops, DMI Programming, POS Systems
HPApr, 2017- Nov, 2024 -
Microsoft Office
MicrosoftApr, 2012- Nov, 2024 -
Dell Workstations and Laptops
DellJan, 2011- Nov, 2024
Experience
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Child Welfare Digital Services
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United States
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Government Relations Services
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1 - 100 Employee
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Information Technology Specialist I
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Feb 2021 - Present
ITIL based Service Desk assisting organizations throughout California. ITIL based Service Desk assisting organizations throughout California.
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Office of Technology and Solutions Integration
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Service Desk Analyst
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May 2019 - Feb 2021
ITIL based Service Desk assisting organizations throughout California. ITIL based Service Desk assisting organizations throughout California.
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E.K. Associates
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United States
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Software Development
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1 - 100 Employee
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Service Desk Analyst
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Dec 2017 - May 2019
The project involved Process Document production and editing, Agile Programming, Service Desk, and ITIL methodology The project involved Process Document production and editing, Agile Programming, Service Desk, and ITIL methodology
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Worldwide TechServices
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Field Engineer II
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Apr 2017 - Dec 2017
Mobile hardware repair for Dell, HP, IBM, Lenovo Laptops and Desktops Mobile hardware repair for Dell, HP, IBM, Lenovo Laptops and Desktops
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Camino Union School District
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United States
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Education Administration Programs
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1 - 100 Employee
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Technology Support Specialist
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Aug 2016 - Oct 2016
Full spectrum IT support for Admin, Staff and Teachers on a fiber backbone with primarily AD admin and Google Chrome devices with Google "G Suite" administrative services on the front. Full spectrum IT support for Admin, Staff and Teachers on a fiber backbone with primarily AD admin and Google Chrome devices with Google "G Suite" administrative services on the front.
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7th Di Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Specialist II
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May 2015 - Apr 2016
Troubleshooting tier I and II issues. Providing phone, onsite and virtual support to clients. Authoring documentation of process. Escalating Issues if needed. Supported Helpcenter staff, Supported Tier III staff. Managed and maintained Datto Backups. Coordinated projects as assigned. Troubleshooting tier I and II issues. Providing phone, onsite and virtual support to clients. Authoring documentation of process. Escalating Issues if needed. Supported Helpcenter staff, Supported Tier III staff. Managed and maintained Datto Backups. Coordinated projects as assigned.
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University of the Pacific
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United States
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Higher Education
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700 & Above Employee
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Technical Support Specialist I
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Nov 2011 - May 2015
Providing Information Technology Customer Support Services to faculty students and staff on a wide range of topics from A/V equipment, workstations, tablets and phones to software. If clients used it we either supported it or helped them find that support. Providing Information Technology Customer Support Services to faculty students and staff on a wide range of topics from A/V equipment, workstations, tablets and phones to software. If clients used it we either supported it or helped them find that support.
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New School Aikido Stockton
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Stockton, California Area
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Owner and Instructor at New School Aikido
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Aug 1983 - Aug 2010
Taught and administered staff at New School Aikido from 1986 - 2010. Created many projects and specialty courses over the years including: Aikido for Diffusing Assaultive Behaviors courses in EMS, Aikido for Alternative Education, Aikido for the public schools program, Aikido/Internet Camp for kids (stranger danger on and offline). Aikido for Montessori Schools.Specialties: Working with corporations, government agencies, school districts and large businesses. Teaching to diverse situations and backgrounds. Show less
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Education
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2013 - 2015
University of the Pacific
Bachelor’s Degree, Organizational Behavior -
2010 - 2013
Heald College-Stockton
89 units, Information Technology -
1980 - 1984
Lincoln High
High School, General education / music
Community
