Experience

Osmind

• United States
• Mental Health Care
• 1 - 100 Employee

• Senior Product Manager

  • Nov 2022 - Present

• Product Manager

  • Mar 2022 - Oct 2022



Nurx

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Product Manager

  • Jan 2020 - Feb 2022

  - Developed and executed product roadmap for clinician and customer care platform- Designed and implemented patient timeline to streamline bug triage, QA, and agent assessment time- Oversaw the buildout of capabilities required for Migraines and Acne service line launches- Spearheaded system design for an overhaul of care platform (e.g., tasks, routing, and workflows) in response to critical scalability and service line expansion risks

• Operations Strategy Associate

  • Nov 2017 - Jan 2020

  - Established business process outsourcing, lowering patient care costs by - Led the buildout of company-wide metrics and Mode dashboards- Built headcount models for Customer Care and Clinical teams to forecast hiring and licensing strategy- Improved margins ~8x by expanding Nurx-owned pharmacy output via personnel scaling and new facility buildout- Conducted multiple Kaizen events with onsite and distributed ops teams, reducing labor costs and standardizing process among Pharmacy, Customer Care, and Clinical teams



Riley Corporation

• United States
• Software Development
• 1 - 100 Employee

• Head of Community

  • May 2016 - Oct 2017

  First employee at Riley (YC W17)- Converted user inquiries, onboarding setup needs, and troubleshooting tickets into actionable, quantifiable data to help the Riley team better prioritize developer resources- Launched, onboarded, and oversaw Riley's Quality Assurance Auditor position, held by remote contract workers- Handled all user-facing operations at Riley, including during Y Combinator, while monthly recurring revenue grew 8x over the course of those three months First employee at Riley (YC W17)- Converted user inquiries, onboarding setup needs, and troubleshooting tickets into actionable, quantifiable data to help the Riley team better prioritize developer resources- Launched, onboarded, and oversaw Riley's Quality Assurance Auditor position, held by remote contract workers- Handled all user-facing operations at Riley, including during Y Combinator, while monthly recurring revenue grew 8x over the course of those three months



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Graphic Designer | Brand Consultant

  • Jan 2015 - Jan 2016



Fordham University Office of Alumni Relations

• Student Worker Manager

  • May 2014 - Jun 2014