Experience

Takeme Super App

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations - Strategy - Growth🚀

  • Dec 2022 - Present

  ● Supervised project to automate vendors for quick order processing, for better customer experience. ● Managed relationships with Telecommunication Companies i.e., Ufone, Jazz, Telenor, and Zong. ● Relationship management with the Franchisees. ● Designed an overall acquisition plan for Franchises for Week-on-Week target achievement. ● Devised a marketing plan for Franchise within an allocated budget to increase Franchise’s footfall. ● Data analysis and performance tracking for month-on-month Supply Growth for Franchises. ● Conducting below-the-line (BTL) activity as an advertising strategy for supply acquisition. ● Conducted survey on Public lines/routes on the launch of Takeme Vehicles. ● Responsible to share analytic reporting weekly/monthly with AAA vendors about their performance and growth. Show less



IBN E Raza Production

• Karāchi, Sindh, Pakistan

• Head Of Production

  • Mar 2020 - Present

  IBN E Raza Production strive to promote elite quality of production in the industry. We offer all kinds of event management and recording of spiritual gatherings such as Mehfil-e-Naat, Bayan, Islamic Conferences and other Religious Events. In the most cost effective budget, IBN-E-Raza Production paves the way for new individuals to promote their voice in all around the world. Our most advanced equipments and technological experience makes us different among all the rest. We are simply the best in the Industry!!! Show less



Daniyal Raxa Photographer & Film's

• Karāchi, Sindh, Pakistan

• Professional Photographer

  • Jan 2017 - Present

  I've been a professional photographer for over 05 years - handling everything from families and weddings to commercial, nature and photojournalism. I'm a Part-time photographer with a studio that's equipped with the necessary specialized equipment to properly handle *your* product photography. I've been a professional photographer for over 05 years - handling everything from families and weddings to commercial, nature and photojournalism. I'm a Part-time photographer with a studio that's equipped with the necessary specialized equipment to properly handle *your* product photography.



Swvl

• United Arab Emirates
• Technology, Information and Internet
• 500 - 600 Employee

• • Sep 2019 - Jan 2023

  - Tasked to single handedly execute the Supply Support's newly designed process during the most challenging times of Post Covid-19 relaunch of retail category, which helped in successfully improving supply sentiments and reduction in churn rate up to 40%.- Responsible for the city of Karachi’s end to end process of registration of Captains/Vendors via training, coaching, collection of data etc. POC for the implementation and execution of step by step process of supply onboarding by the team.- Captain/Vendor Support, catering all of captains and vendors issues, complaints, queries of different nature by continuous follow up from the relevant stakeholders and departments to make sure every query got solved within defined SLAs. - Helped made sophisticated dashboards in collaboration with Finance Team to clear out historically stuck bonuses of all the captains which helped improve the supply sentiments and helped reduce supply churned rate by 35%. Show less

• • May 2021 - Nov 2022

  Responsibilities:• Captain Help team management & reporting• Captain Support team management & reporting• Onboarding team management & reporting• Vendor Support team management & reporting▪ Overlooking team performances (SLA & KPI )▪ Hand holding of the franchises in Karachi and streamlining their operations.▪ Lead the implementation of plans. ▪ Manage the business development .▪ Activation planning and implementation.▪ Responsible for improving team and customer experience through commercial, marketing, and operational channels. Show less



DMK Logistics

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Executive

  • Oct 2018 - Sep 2019

  To handle the clearance and forwarding of FCL and LCL export shipments, sending container status on daily basis and generate invoices. (Freight Forwarding (Consol & Direct) in Valuable Cargo) Coordination with Forwaders for timely documentation of LCL and FCL shipments.. Preparation and issuance of HBL, MBL , MAWB & HAWB through Company Software. Sending Pre Alert Mail and follow up to overseas office with attached required document for clearance and timely delivery the material to client . Show less



Careem

• United Arab Emirates
• Software Development
• 700 & Above Employee

• Quality Control Specialist - Support & Payments

  • Mar 2017 - Oct 2018

  Responsibilities: • Quality control ▪ Overlooking and driving growth ▪ Manage the business development and sales process. ▪ Develop supply Quality control ▪ Activation planning and implementation. ▪ Responsible for improving Driver Quality - Catered the supply of support-related queries and complaints regarding rides, rates, bad customers, app bugs, etc. - Provided end-to-end visibility and reasoning to Vendors & Suppliers of churned & blocked captains and vehicles based on ratings and frequency of complaints received against them. - Responsible for captains' background check the validity and complete legal documentation to make sure every captain on the ground is completely cleared legally from the authority's end. - Solved payment and bonus disbursement issue of supply by escalating all the queries to the relevant department for speedy resolution. Managed 3rd party micro-finance platform issue and sign-up drive. Show less



K-Electric

• Pakistan
• Oil and Gas
• 700 & Above Employee

• Operations Coordinator

  • Oct 2013 - Mar 2017