Experience

Javelin Technologies

• Canada
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Client Success Analyst

  • Aug 2022 - Present

  • Assist clients in applying and troubleshooting SOLIDWORKS Electrical tools in their design/development, analysis, and manufacturing tasks • Ensure customers are successfully engaged and utilizing SOLIDWORKS Electrical and related products through telephone, web, email, and onsite communication • Exercise of problem-solving skills and processes to assist our clients • Determining and setting priority levels on customer issues to ensure timely and effective responses • Obtaining relevant certifications in SOLIDWORKS Electrical, and related products • Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SOLIDWORKS Electrical releases • Extensive use of Oracle NetSuite, Microsoft O365 applications and web portal, and the SOLIDWORKS VRC Show less



Reticle Ventures Canada Incorporated

• Canada
• Public Safety
• 1 - 100 Employee

• Digital Marketing Specialist

  • Sep 2022 - Mar 2023

  • Reviewed, updated, and evolved existing market and competitive analyses, with clear identification of the Target Market(s) for Reticle’s digital products • Developed a marketing strategy and plan for the launch of Reticle’s digital products • Coordinated trials and testing for Reticle’s digital product with substantial and diverse base of past customers and new prospects • Captured and assessed customer feedback from initial trials and tests for Reticle’s digital products • Collaborated in a cross-functional team environment with MIB, MBA, and language analyst Queen’s University student projects focused on developing brand strategy and developing a launch and pricing plan • Supported web development team with content update and revision of website structure/architecture for digital products through HTML and WordPress • Created and edited video content, written content, and audio content to support product development Show less



Berg Chilling Systems Inc.

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Electrical Engineer

  • Jul 2021 - Jul 2022

  • Designed Electrical panels for cooling and heating systems through SolidWorks Electrical in compliance with CSA and UL standards, and hazardous location classifications • Developed great understanding of low voltage control assembly (LVCA), equipment maintenance, quality assurance and control with attention to detail • Proficient in analysis of P&I diagrams, sales orders, and PLC I/O schematics • Organized and assisted CSA with the qualification project for control panel nameplate and panel requirements Show less



Ontario Power Generation

• Canada
• Utilities
• 700 & Above Employee

• Performance Engineer

  • May 2019 - May 2020

  • Provided technical support to operations and maintenance of all Nuclear Waste • Monitored and troubleshot problems within the Nuclear Waste subsystems in compliance with Nuclear Safety Regulation, Radiological protection, and subsystem codes/standards • Executed OPG’s ECC process, prepared and presented temporary modifications, and utilized Asset Suite • Planned and executed an inspection system involving historical tracing of Dry Storage Containers (DSC), resulting in time savings for future coordination of DSCs Show less